MEWS

NOVEMBER 26, 2024

Direct bookings occur when a guest books directly through your hotel's website, social media channels, or any other direct channels you have set up, such as by calling directly or through a customer service center. This usually involves having a booking engine on your website, like the Mews Booking Engine.

Book 130

Book Reservations Customer Service 130

Modern Restaurant Management

FEBRUARY 25, 2025

Hybrid : A middle ground between Google and TikTok, platforms like Instagram act as a mini business profile where restaurants can showcase menus, promotions, and links to reservations. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine.

Information 129

Information Reservations Customer Service Marketing 129

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

DECEMBER 9, 2024

Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

STAAH

MARCH 3, 2025

A typically day before STAAH involved making manual reservation updates (name/ date/ rate etc), opening and closing allotment for every online travel agents (OTA) , checking guest reviews on the extranet and checking shopping rates manually. Among the many positives of STAAH are its affordability and customer service.

Book 100

Book Customer Service Reservations Property Management 100

Modern Restaurant Management

DECEMBER 4, 2024

The main reasons for choosing a restaurant during the holiday season include the quality of food, high standards of customer service, and the desire for a seamless reservation process. "Heading Additionally, a quarter of people are planning corporate events at restaurants.

Customer Service 100

Customer Service Events Reservations Magazine 100

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? How would you handle a party arriving late for their reservation?

Server 78

Server Reservations Guest Satisfaction Communication 78

Hotelogix

SEPTEMBER 12, 2024

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Modern Restaurant Management

JULY 13, 2020

Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

eHotelier

FEBRUARY 23, 2025

Amadeusis expanding its long-standing relationship withSalesforceto develop a next-generation hotel service center solution that addresses critical challenges in the hospitality industry's reservation and customer service landscape.

Customer Service 130

Customer Service Reservations 130

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Be conscious of this when taking reservations. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

Hotelogix

JANUARY 9, 2025

These integrations enable hotels to enhance operations, optimize distribution and reservation processes , increase direct sales , and improve revenue management capabilities. out 5 , with hundreds of clients speaking highly about our support services. In the Capterra review rating, we scored 4.5 But we didn't stop there.

Demo 130

Demo Document Book Marketing 130

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Kitchen operations. Dining room procedures.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Book Reservations, Join Waiting List. QR codes are no longer just for menus.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

APRIL 9, 2024

. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Reservations 212

Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants using ghost kitchens may directly provide delivery or use delivery services. There are now restaurants that have to approach customer service, and brand management without ever actually meeting the customer. Small restaurants quickly learned that the terms of third-party delivery services were unreasonable.

Reservations 218

Reservations Definition POS Systems Customer Service 218

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Modern Restaurant Management

FEBRUARY 9, 2021

By sharing your menu across all digital platforms including your website, review pages and social channels, customers have ample opportunities to see it and therefore decide to make a buying decision—whether that be making an in-person dining reservation or ordering food for delivery.

Marketing 221

Marketing Reservations Communication Customer Service 221

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

JUNE 22, 2020

Restaurants can minimize close contact by texting alerts when reservations and takeout orders are available, keeping people from clustering together at entrances or pickup counters. Like any type of marketing communication where you want customers to take action, it’s a best practice to send a follow-up.

Communication 202

Communication Reservations Information Marketing 202

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Mandatory Continuous Training : Implement ongoing training for all employees, regardless of status or location.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

JANUARY 22, 2024

Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. People want service that is quick, easy, and hassle-free. It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Modern Restaurant Management

MARCH 8, 2022

This will encourage the customer to come back and see how you've implemented changes. I had a birthday party reserved for tonight for my 12-year-old son – they called me today, CANCELING MY RESERVATION. Response: “Hey [customer name]! Example : “If I could give zero stars I would!

Reservations 225

Reservations Information Customer Service Marketing 225

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Customer loyalty is built on a combination of factors that a digital workplace can support, like: Ease of experience : Consumers want the multiple steps of dining in or taking out to be easy. This internal alignment enables a restaurant to pivot.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

JANUARY 21, 2020

A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. But how do you get started?

Marketing 245

Marketing Information Customer Service Reservations 245

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Reservation confirmation email template Subject: Your Reservation Is Confirmed! Your reservation for [dates] is confirmed. Please review your booking details below.

Communication 109

Communication Reservations Customer Service Article 109

Modern Restaurant Management

AUGUST 9, 2022

Customer service : Restaurants are able to send a short “How was your food?” On the other side, the customer can quickly text for updates about their delivery status or if the order happens to be incorrect. Customers can ask any questions about safety protocols or menu options right away.

Reservations 201

Reservations Information Server Customer Service 201

Hospitality Magazine

MAY 20, 2024

With Doshii, you can reduce mistakes and double handling by sending your online app orders to your POS; save time by managing menus for a range of online ordering apps in one place; and sync reservations and rostering apps with your POS for smoother service and optimised staffing. commbank.com.au/business/payments/hospitality.html

POS Systems 246

POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

OCTOBER 21, 2019

There’s no question that the restaurant delivery and reservations experience has become increasingly digitized in recent years, and there’s no sign of this trend slowing down in the future. As previously mentioned, the number of delivery and reservation apps has reached an all-time high.

Reservations 119

Reservations Customer Service Training Information 119

Modern Restaurant Management

AUGUST 24, 2022

Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry. These team members act as a virtual front desk for restaurants, taking reservations, takeout orders, etc.

Accounting 180

Accounting Customer Service Marketing Reservations 180