Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

Customer Service 188

Customer Service Scheduling Training Information 188

Hotel Owner

AUGUST 7, 2023

We know that recruitment is predicted to remain one of the biggest issues facing the hospitality and tourism industry over the next five years at least, but so is retention. Additionally, 86% of respondents to the survey expressed a strong view that leadership training should be an essential or very important part of professional development.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months.

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Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

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Scheduling Training Server Pricing 221

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Hotel Owner

OCTOBER 5, 2023

The Celtic Collection has named its 100th active apprentice, Daniel Wright, at The Celtic Manor Resort in Newport, after he enrolled onto a Foundation Apprenticeship in Professional Cookery with the Cambrian Training Company. Wright Said: “Becoming an apprentice chef has been a transformative journey.

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Training Customer Service Accounting 98

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

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Customer Service Training Events 98

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

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POS Systems Download Reservations Training 196

Hotel Owner

JUNE 8, 2023

Yet, the sector has seen a continued struggle when it comes to recruitment and staff retention – perhaps in part due to a perception that the hours are long and unsociable, that the pay is low, and that there is a lack of career progression. The hospitality industry requires highly-skilled, trained, motivated and happy staff.

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Training Customer Service Business Development Communication 105

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Staff Management.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

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Scheduling Budgeting Training Customer Service 201

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering. This can prove difficult for restaurants with underperforming dayparts.

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Server Marketing Front of House Back of House 225

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.

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Back of House Training Procurement Server 88

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. Human Resources Management.

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Server Scheduling Portion Control Customer Service 145

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

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Server Training Front of House Back of House 144

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry. So is also responsible for mentoring and developing the F&B team.

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Maintenance Customer Service Events Catering 105

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

Customer Service 123

Customer Service Scheduling Catering Communication 123

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

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Scheduling Training Events Customer Service 113

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. This will lead to training on apps that reaches “Zoomers” where they live, on their phones, to quickly train new concepts for fast onboarding.

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Pricing Scheduling Training Marketing 189

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

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Server Customer Service Training Marketing 117

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. It’s our aim to recruit and retain talent back into the industry and to distinguish hospitality as a career of choice.”

Workshop 105

Workshop Training Customer Service Scheduling 105

7 Shifts

FEBRUARY 18, 2020

When servers are stressed out and aren’t well rested, customer service wanes, customers become unhappy, and business decreases. In fact, between productivity loss, recruitment, selection, training, and pre-departure, replacing just one employee costs almost $6,000 ! Replacing staff is expensive and time intensive.

Server 158

Server Scheduling Front of House Customer Service 158

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. The recruits were all different. out of all the 12 recruits a few of them had never been abroad before. We had several events for the recruits to run.

Catering 75

Catering Concierge Training Housekeeping 75

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

DECEMBER 21, 2023

4 to 7 vendors in the restaurant space between recruiting and payroll are too many to be sustainable. On the operational side, restaurant workers stand to benefit from the streamlining of order processing and reduction of manual tasks, although adapting to these new technologies may require additional training.

Marketing 123

Marketing Training POS Systems Server 123

Hotel Owner

JUNE 18, 2024

With over 28 years’ experience working within the hospitality industry, in his new role, Rice will assist in the day-to-day running of the hotel, delivering “high customer service and standards,” along with assisting with recruitment, training and retention, while supporting the resort director, Michael Lavizani.

Customer Service 52

Customer Service Catering Training 52

Modern Restaurant Management

FEBRUARY 18, 2020

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

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Back of House Front of House Server Download 148

The Restaurant Times

MARCH 10, 2022

A restaurant operation manual is a handbook that provides guidance on various activities that are integral parts of a smoothly running restaurant business, from purchasing raw material to food preparation to customer service. Procedure for staff recruitment. Process for staff training. Frequently asked questions (FAQs).

Training 52

Training Customer Service Marketing Communication 52

Hotel Owner

JUNE 18, 2024

With over 28 years of hospitality experience, Rice will oversee daily operations, customer service, recruitment, and training. Cameron House on Loch Lomond has appointed Gary Rice as its new director of operations.

Customer Service 52

Customer Service Training Book 52

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Modern Restaurant Management

DECEMBER 31, 2019

To increase customer satisfaction, the restaurant model will have to shift to serve customers wanting a basic recipe with new customizable add-ons. Menus need to diversify to keep patrons coming back for more, but more personalized options mean more training for staff. Recruiting Platforms.

POS Systems 138

POS Systems Marketing Training Pricing 138

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. Some restaurant management tips include: Lead by example Hire the right people Be transparent and communicative Delegate effectively What are the best practices for hiring and training employees in the restaurant industry?

Budgeting 52

Budgeting Customer Service Training Communication 52

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

Scheduling 78

Scheduling Front of House Training Customer Service 78