Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Recruiting and hiring decisions are often made by managers at the store or restaurant level instead of by corporate recruiters. What do restaurant workers expect from their prospective employer?

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Training Scheduling Customer Service Pricing 208

Hotel Owner

OCTOBER 5, 2023

The Celtic Collection has named its 100th active apprentice, Daniel Wright, at The Celtic Manor Resort in Newport, after he enrolled onto a Foundation Apprenticeship in Professional Cookery with the Cambrian Training Company. Wright Said: “Becoming an apprentice chef has been a transformative journey.

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Training Customer Service Accounting 98

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

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Customer Service Training Events 98

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

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Scheduling Document Customer Service Reservations 100

Hotel Owner

JUNE 8, 2023

Yet, the sector has seen a continued struggle when it comes to recruitment and staff retention – perhaps in part due to a perception that the hours are long and unsociable, that the pay is low, and that there is a lack of career progression. The hospitality industry requires highly-skilled, trained, motivated and happy staff.

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Training Customer Service Business Development Communication 105

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

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Customer Service Scheduling Training Information 188

Hotel Owner

JUNE 18, 2024

With over 28 years’ experience working within the hospitality industry, in his new role, Rice will assist in the day-to-day running of the hotel, delivering “high customer service and standards,” along with assisting with recruitment, training and retention, while supporting the resort director, Michael Lavizani.

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Customer Service Catering Training 52

Modern Restaurant Management

NOVEMBER 6, 2023

However, the typical increase in consumers wanting to dine out during the holiday season – not to mention the continued demand for take-away and delivery services – could disrupt this balance, even as businesses attempt to bolster their staff with seasonal hires. This influx of new staff is a major stressor in itself.

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Scheduling Budgeting Training Customer Service 201

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. The recruits were all different. out of all the 12 recruits a few of them had never been abroad before. We had several events for the recruits to run.

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Catering Concierge Training Housekeeping 75

Hotel Owner

JUNE 18, 2024

With over 28 years of hospitality experience, Rice will oversee daily operations, customer service, recruitment, and training. Cameron House on Loch Lomond has appointed Gary Rice as its new director of operations.

Customer Service 52

Customer Service Training Book 52

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

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POS Systems Download Reservations Training 196

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months.

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Budgeting Communication Training & Development Marketing 230

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry. So is also responsible for mentoring and developing the F&B team.

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Maintenance Customer Service Events Catering 105

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

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Customer Service Scheduling Catering Communication 123

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Staff Management.

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Reservations Kitchen Operations Front of House Back of House 196

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. It’s our aim to recruit and retain talent back into the industry and to distinguish hospitality as a career of choice.”

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Workshop Training Customer Service Scheduling 105

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

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Server Customer Service Training Marketing 117

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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Travel and Tourism Customer Service Workshop Hospitality Management 52

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. Human Resources Management.

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Server Scheduling Portion Control Customer Service 145

The Restaurant Times

MARCH 10, 2022

A restaurant operation manual is a handbook that provides guidance on various activities that are integral parts of a smoothly running restaurant business, from purchasing raw material to food preparation to customer service. Procedure for staff recruitment. Process for staff training. Frequently asked questions (FAQs).

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Training Customer Service Marketing Communication 52

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. This goes far beyond training during the first week.

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Scheduling Front of House Training Customer Service 158

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. Some restaurant management tips include: Lead by example Hire the right people Be transparent and communicative Delegate effectively What are the best practices for hiring and training employees in the restaurant industry?

Budgeting 52

Budgeting Customer Service Training Communication 52

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

Les Roches

JUNE 24, 2024

Entrepreneurs entering the hotel management sector must focus on operational efficiency, cost optimization and revenue generation strategies to achieve sustainable growth and success Staff recruitment and training: recruiting and retaining skilled and motivated staff is essential for delivering exceptional guest experiences.

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Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering. This can prove difficult for restaurants with underperforming dayparts.

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Server Marketing Front of House Back of House 225

Modern Restaurant Management

DECEMBER 21, 2023

4 to 7 vendors in the restaurant space between recruiting and payroll are too many to be sustainable. On the operational side, restaurant workers stand to benefit from the streamlining of order processing and reduction of manual tasks, although adapting to these new technologies may require additional training.

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Marketing Training POS Systems Server 123

Les Roches

JUNE 27, 2024

Attend career fairs and industry events specific to the tourism sector to connect with hiring managers, recruiters and industry experts. Showcase your passion for travel, customer service skills, language proficiency, and any relevant industry-specific certifications or training.

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Travel and Tourism Events Front Desk Operations Customer Service 52

Les Roches

AUGUST 1, 2024

Their services include flight bookings, hotel reservations, customized holiday packages and event management. Utravel is known for its innovative approach and commitment to providing exceptional customer service, ensuring each travel experience is unique and memorable.

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Travel and Tourism Book Communication Reservations 52

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. Undesirable turnover can be detrimental to a restaurant’s performance, leading to disruptions in service, increased recruitment costs, and potential declines in team morale.

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Training Scheduling Communication Demo 52

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Levy offers its employees health and dental benefits, paid time off for salaried employees, training programs for team members who are looking to grow, 401Ks, flex spending and profit sharing.

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Scheduling Training Events Customer Service 113

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. So he needs better knowledge about every dish and better consistent training.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

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Server Training Front of House Back of House 144

Les Roches

SEPTEMBER 23, 2024

Hotel management involves overseeing a wide range of tasks, from staff training to financial planning, ensuring that every aspect of the hotel runs smoothly. While consulting services are often a one-off, they can also attract more clients to manage. These specialized firms oversee the operations of a hotel on behalf of its owners.

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Budgeting Training Guest Satisfaction Housekeeping 52

SiteMinder

SEPTEMBER 10, 2023

Staff training and development : Set aside funds for staff training programs that focus on customer service, technology adoption, and industry compliance. Technological investments : Allocate budget for essential technology like PMS, CRM, and revenue management systems to automate tasks and improve efficiency.

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Budgeting Maintenance Front Desk Operations Document 59