7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests. Too often, interviewers make snap judgments about candidates early on.

Front of House 158

Front of House Back of House Server Customer Service 158

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “Use good scheduling systems that don't require employees to come into work to look at the schedule,” he said.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

Customer Service 123

Customer Service Scheduling Catering Communication 123

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Hotel Owner

FEBRUARY 7, 2023

Donika Hoxhaj, front office manager at multiple New York hotels, says: “As front-desk managers, we’re the first physical interaction with visitors, so it’s essential we use all the tools we can to deliver exceptional customer service. As with any job in the fast-moving hospitality environment, there will be hurdles to address.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. For hourly workers, ensuring they have enough shifts scheduled to meet their earnings expectations is critical.

Server 225

Server Marketing Front of House Back of House 225

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. The way you greet customers, your payroll system, what to wear to work, and how to open and close could all be very different from what they're used to. Employees get predictable schedules. One of its major benefits?

Scheduling 113

Scheduling Training Events Customer Service 113

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. Undesirable turnover can be detrimental to a restaurant’s performance, leading to disruptions in service, increased recruitment costs, and potential declines in team morale.

Training 52

Training Scheduling Communication Demo 52

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Pricing 189

Pricing Scheduling Training Marketing 189

Hotel Owner

JUNE 2, 2023

It’s our aim to recruit and retain talent back into the industry and to distinguish hospitality as a career of choice.” The course itself is concerned with professional development, personal development, marketing, finance, operations management, customer service, operations, and management.

Workshop 105

Workshop Training Customer Service Scheduling 105

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. Having the right hiring managers in the recruitment process is essential. Cashiers and line workers are some of the most important people whenever there are interviews scheduled. The root of the problem is simple: poor planning.

Front of House 161

Front of House Customer Service Scheduling Service Management 161

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

The Restaurant Times

JULY 27, 2020

Motivated restaurant staff is capable of delivering stellar restaurant customer service and retaining customers. Reduced turnover rates can, in turn, help restaurants save on additional expenses, which would otherwise be incurred on repeated recruitment and training. Attendance-Based. Performance-Based.

Server 52

Server Front of House Training Scheduling 52

Les Roches

AUGUST 21, 2024

Housekeeping managers develop cleaning schedules, manage inventory of cleaning supplies and train housekeeping personnel in proper cleaning techniques and guest interaction protocols. Human resources manager Responsible for overseeing the recruitment, training and development of hotel staff.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JUNE 27, 2024

Consider reaching out to hospitality recruiters specializing in placing candidates for international positions Showcase your wanderlust: during interviews, express your passion for travel and your willingness to relocate. Explore flexible work arrangements or alternative scheduling options Budget well: plan your finances carefully.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. Restaurant employees leave their employers at a rate that’s 27 times more frequent than the rest of working Americans! So what’s to blame for the high turnover? Here’s how.

Server 144

Server Training Front of House Back of House 144

Les Roches

MAY 24, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

This includes recruiting competent staff, dealing with conflicts and disciplinary action, as well as implementing schemes for good staff retention and motivation. This includes functions such as employee scheduling, reservation management, and making sure that you have enough staff to handle all the tasks needed at busy times.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

JUNE 26, 2024

Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

The Restaurant Times

JUNE 30, 2021

New recruits must be taken through an orientation program to acquaint them with the restaurant’s protocols and policies and trained to meet its service standards. He must schedule shifts in a way that creates optimum efficiency, especially during peak business hours. . Providing Excellent Customer Service .

Budgeting 52

Budgeting Training Procurement Customer Service 52

Les Roches

JULY 11, 2023

General manager hotel : liaising with other staff members and overseeing a hotel’s general day-to-day activities are just some of the tasks you’ll complete as a general hotel manager Boutique hotel manager: like a general hotel manager, boutique hotel managers oversee the day-to-day operations of smaller-scale hotels Director of business operations: (..)

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Attention to Detail. Probably not.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. Store schedules and labor management. Integration with third party aggregators. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 31, 2019

As such, a big focus in 2020 will be on how to find, recruit and keep team members. Of course Gen Z is driving this trend to some extent , but a recent study also found that people looking for temporary work this holiday season wanted a flexible schedule more than any other perk – including high pay. Recruiting Platforms.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

JANUARY 17, 2020

Through these initiatives, Taco Bell aims to enhance restaurant performance, employee satisfaction and support recruitment and retention. With over 40 years leading major restaurant brands, Guido has consistently built value for stakeholders by identifying strategic opportunities to provide exceptional customer service.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Modern Restaurant Management

OCTOBER 16, 2019

Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.

Marketing 126

Marketing Training Maintenance Pricing 126

Modern Restaurant Management

SEPTEMBER 15, 2020

SALIDO continues to execute on its hiring plans to recruit and invest in talent across their Product, Engineering, Customer Experience, and Sales Teams. The Enhanced Ventilation Mode addresses all three by allowing users to set multiple ventilation schedules with increased outside air assignments for each period.

Marketing 162

Marketing Sanitation Multi-Unit Operations Information 162

Modern Restaurant Management

AUGUST 11, 2021

Between August 16 – 22 during Papa John’s National Hiring Week, Papa John’s and its local franchise partners will host more than 800 recruiting events in more than 60 markets across the country. The new Curry Up Now restaurant, located at 5752 Grandscape Boulevard, Suite 310, is scheduled to open late October.

Marketing 180

Marketing Events Training Front of House 180