Hotel Owner

NOVEMBER 24, 2022

Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.

Customer Service 105

Customer Service Reservations Book 105

Hotel Owner

AUGUST 7, 2023

We know that recruitment is predicted to remain one of the biggest issues facing the hospitality and tourism industry over the next five years at least, but so is retention. And the American Hotel and Lodging Association (AHLA) recently reported that 80% of hotels are experiencing staffing shortages. This is the same everywhere.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. A kiosk can generally take on the role of 1.5 A Long-Term Solution.

Customer Service 237

Customer Service Pricing Information Marketing 237

PhocusWire

MAY 31, 2023

Hostaway, which launched in 2016, plans to put the funds towards recruitment, strengthening customer service and further growth, with acquisitions potentially in the cards.

Customer Service 101

Customer Service 101

Modern Restaurant Management

NOVEMBER 24, 2020

Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Are Morch

JUNE 13, 2024

The hospitality sector is driven by superior customer service, agility, and a talent for catering to a wide range of clientele. Hiring people who can handle all that with grace and a smile is not an easy process.

Customer Service 52

Customer Service Catering Article 52

Horizon Hospitality

OCTOBER 5, 2023

Automation and AI will continue to evolve so that fewer customer-service roles are needed, and is showing up already in many fast-food concepts. While this may be tough for owners to stomach initially, the industry may eventually benefit from a slow-down in turnover, reducing recruiting costs in the long run.

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Accounting Customer Service Events 130

Horizon Hospitality

OCTOBER 17, 2023

This is essential in managing employee morale, helping teams stay motivated, and leading customer service standards. Let Our Hospitality Recruiters Be a Resource Finding the best talent for your hospitality business is not enough. Empathy Empathy is the ability to identify emotions in others – essentially, reading the room.

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Hospitality Management Customer Service 130

Modern Restaurant Management

APRIL 13, 2022

To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

Hotel Owner

JULY 1, 2024

Budget hotel chain Travelodge has launched a recruitment drive to fill over 300 jobs across the UK business. Roles at Travelodge’s head office in Thame, Oxfordshire, are also available and include positions in procurement, IT, customer services and sales.

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Procurement Housekeeping Customer Service Budgeting 52

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

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Customer Service Training Events 98

Hotel Owner

OCTOBER 5, 2023

Cambrian Training delivers accredited apprenticeships, from Level 2 to Level 5, in Hospitality, Professional Cookery, Leadership and Management, Customer Service and Business Administration, AAT Accounting, as well as (BIIAB) British Institute of Innkeeping qualifications. Apprenticeships are a fantastic way to do this. “We

Training 98

Training Customer Service Accounting 98

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students.

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Scheduling Training Server Pricing 221

Hotel Business

MARCH 27, 2024

“Operational challenges are continuing throughout 2024 in our industry, and it is a tough time to recruit and bring team members back into the hospitality industry when they had to step away in 2020 to find other ways to make a living. Newton added, “Expotel could not be in better hands.

Customer Service 111

Customer Service 111

Hotel Owner

JUNE 8, 2023

Yet, the sector has seen a continued struggle when it comes to recruitment and staff retention – perhaps in part due to a perception that the hours are long and unsociable, that the pay is low, and that there is a lack of career progression. Having happy and passionate employees is fundamental to delivering authentic customer service.

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Training Customer Service Business Development Communication 105

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests. Too often, interviewers make snap judgments about candidates early on.

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Front of House Back of House Server Customer Service 158

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Staff Management.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

NOVEMBER 6, 2023

By current trends , EWA is the modern standard for hourly workers and is therefore critical to any seasonal recruitment strategy. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

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Scheduling Budgeting Training Customer Service 201

7 Shifts

AUGUST 19, 2020

As you ramp up hiring again, there’ll be a huge influx of applications, so it’s essential you get your post-COVID recruitment right. The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. Human Resources Management.

Server 145

Server Scheduling Portion Control Customer Service 145

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

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Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry.

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Maintenance Customer Service Events Catering 105

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

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Customer Service Scheduling Catering Communication 123

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

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Server Customer Service Training Marketing 117

Modern Restaurant Management

APRIL 22, 2021

” But what does this all mean for hiring and recruiting in the restaurant and hospitality space in the near future? And how are restaurants going to compete for the level of talent needed to make a full recovery in 2021? In turn, restaurants and hospitality establishments will need to differentiate themselves via a different channel.

Travel and Tourism 141

Travel and Tourism Customer Service Marketing 141

Hotel Owner

JULY 20, 2023

A vision in life, a clear set of values, a simple set of objectives, and above all else sticking to the golden rules of service and the principles of how to deliver great customer service. The recruits were all different. out of all the 12 recruits a few of them had never been abroad before. Yes, absolutely!

Catering 75

Catering Concierge Training Housekeeping 75

7 Shifts

FEBRUARY 18, 2020

When servers are stressed out and aren’t well rested, customer service wanes, customers become unhappy, and business decreases. In fact, between productivity loss, recruitment, selection, training, and pre-departure, replacing just one employee costs almost $6,000 ! Replacing staff is expensive and time intensive.

Server 158

Server Scheduling Front of House Customer Service 158

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. There will *always *be something your staff can do to enhance a patron’s dining experience.

Back of House 88

Back of House Training Procurement Server 88

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

JUNE 6, 2024

But hotels often lack both the human and financial resources to make use of new systems, their hands tied by tight budgets and an ongoing struggle to recruit, retain and develop talent. We’re working in a much more complex world, and to be effective, technology must underpin hospitality’s ambition of service.

Article 106

Article Book Pricing Customer Service 106

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

DECEMBER 19, 2019

This is customer service 101, and we all know that it can either make or break a business. Having the right hiring managers in the recruitment process is essential. The root of the problem is simple: poor planning. To be successful in staffing, here are five simple yet crucial factors to enhance the candidate experience.

Front of House 124

Front of House Customer Service Scheduling Service Management 124

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158