Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

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Scheduling Document Customer Service Reservations 130

Hotel Owner

NOVEMBER 24, 2022

Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.

Customer Service 105

Customer Service Reservations Book 105

PhocusWire

MAY 31, 2023

Hostaway, which launched in 2016, plans to put the funds towards recruitment, strengthening customer service and further growth, with acquisitions potentially in the cards.

Customer Service 101

Customer Service 101

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 100

Scheduling Document Customer Service Reservations 100

Horizon Hospitality

OCTOBER 17, 2023

This is essential in managing employee morale, helping teams stay motivated, and leading customer service standards. Let Our Hospitality Recruiters Be a Resource Finding the best talent for your hospitality business is not enough. Empathy Empathy is the ability to identify emotions in others – essentially, reading the room.

Hospitality Management 130

Hospitality Management Customer Service 130

Horizon Hospitality

OCTOBER 5, 2023

Automation and AI will continue to evolve so that fewer customer-service roles are needed, and is showing up already in many fast-food concepts. While this may be tough for owners to stomach initially, the industry may eventually benefit from a slow-down in turnover, reducing recruiting costs in the long run.

Accounting 130

Accounting Customer Service Events 130

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

Customer Service 98

Customer Service Training Events 98

Hotel Owner

OCTOBER 5, 2023

Cambrian Training delivers accredited apprenticeships, from Level 2 to Level 5, in Hospitality, Professional Cookery, Leadership and Management, Customer Service and Business Administration, AAT Accounting, as well as (BIIAB) British Institute of Innkeeping qualifications. Apprenticeships are a fantastic way to do this. “We

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Training Customer Service Accounting 98

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. Recruiting and hiring decisions are often made by managers at the store or restaurant level instead of by corporate recruiters.

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Training Scheduling Customer Service Pricing 208

Hotel Business

MARCH 27, 2024

“Operational challenges are continuing throughout 2024 in our industry, and it is a tough time to recruit and bring team members back into the hospitality industry when they had to step away in 2020 to find other ways to make a living. Newton added, “Expotel could not be in better hands.

Customer Service 111

Customer Service 111

Hotel Owner

JUNE 8, 2023

Yet, the sector has seen a continued struggle when it comes to recruitment and staff retention – perhaps in part due to a perception that the hours are long and unsociable, that the pay is low, and that there is a lack of career progression. Having happy and passionate employees is fundamental to delivering authentic customer service.

Training 105

Training Customer Service Business Development Communication 105

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

NOVEMBER 26, 2019

In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants.

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Customer Service Scheduling Training Information 188

Hotel Owner

JUNE 18, 2024

With over 28 years’ experience working within the hospitality industry, in his new role, Rice will assist in the day-to-day running of the hotel, delivering “high customer service and standards,” along with assisting with recruitment, training and retention, while supporting the resort director, Michael Lavizani.

Customer Service 52

Customer Service Catering Training 52

Modern Restaurant Management

AUGUST 10, 2021

In order to meet this massive shortfall, restaurants have had to up the ante on their recruitment drives. Some have been giving a special, one-off payment to new recruits, while others have provided free starters or drinks to those who sign up for interviews. A kiosk can generally take on the role of 1.5 A Long-Term Solution.

Customer Service 237

Customer Service Pricing Information Marketing 237

Smart Brief Hospitality

MAY 7, 2024

Alongside this, consumer demands for hospitality experiences have evolved significantly: guests now seek more personalized experiences, expect seamless digital integration during their stays, are increasingly conscious of sustainability and value cultural competence in service.

Customer Service 52

Customer Service Reservations Marketing Book 52

Hotel Owner

JULY 20, 2023

A vision in life, a clear set of values, a simple set of objectives, and above all else sticking to the golden rules of service and the principles of how to deliver great customer service. The recruits were all different. out of all the 12 recruits a few of them had never been abroad before. Yes, absolutely!

Catering 75

Catering Concierge Training Housekeeping 75

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

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Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Modern Restaurant Management

APRIL 13, 2022

To set your business apart when it comes to recruiting and retaining staff, look to payroll and benefits technology. By taking your staff off the phones for order-taking, they can focus on business-critical functions, such as food prep and customer service.

POS Systems 215

POS Systems Back of House Customer Service Marketing 215

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

NOVEMBER 2, 2022

To master the process, consider these tips to recruit and retain long-term employees. When it comes to customer-facing roles, restaurant owners should identify candidates they’d feel comfortable with representing the establishment to guests. Too often, interviewers make snap judgments about candidates early on.

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Front of House Back of House Server Customer Service 158

Hotel Owner

JUNE 18, 2024

With over 28 years of hospitality experience, Rice will oversee daily operations, customer service, recruitment, and training. Cameron House on Loch Lomond has appointed Gary Rice as its new director of operations.

Customer Service 52

Customer Service Training Book 52

Modern Restaurant Management

NOVEMBER 24, 2020

Recruiting the right people and investing in them from day one can save you the hassle of finding new people every 6 months. Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry.

Maintenance 105

Maintenance Customer Service Events Catering 105

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

Customer Service 123

Customer Service Scheduling Catering Communication 123

Modern Restaurant Management

NOVEMBER 6, 2023

By current trends , EWA is the modern standard for hourly workers and is therefore critical to any seasonal recruitment strategy. When employees don’t feel like their job is a burden, they’re going to be more engaged and willing to provide better customer service. #3:

Scheduling 201

Scheduling Budgeting Training Customer Service 201

Modern Restaurant Management

FEBRUARY 21, 2023

.” That’s not going to make any manager feel good about the service they’re providing. That’s happening more and more in the hospitality industry because, let’s face it, recruiting, hiring and retaining staff is a huge challenge in the current employment environment. OK, so maybe it was an off-night.

Server 117

Server Customer Service Training Marketing 117

Serviced Apartments

FEBRUARY 13, 2024

“This funding enables us to further develop our technology, recruit top talent, and reinforce Bob W as Europe’s most loved hospitality brand,” he added. Meanwhile, the mainly chat-based perfect host ‘Bob W’ has been created to make guests feel like they are receiving the best customer service with a human touch, despite minimal staff on site.

Customer Service 52

Customer Service Procurement Information Marketing 52

Revenue Hub

JUNE 6, 2024

But hotels often lack both the human and financial resources to make use of new systems, their hands tied by tight budgets and an ongoing struggle to recruit, retain and develop talent. We’re working in a much more complex world, and to be effective, technology must underpin hospitality’s ambition of service.

Article 87

Article Book Pricing Customer Service 87

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Lithos POS

FEBRUARY 6, 2023

However, in order to provide a great customer experience , it is crucial to combine cutting-edge technology with customer-centric business practices such as the latest problem-solving solutions, streamlining of the point of sale process, automated workflow, and empathy towards customers.

POS Systems 40

POS Systems Customer Service Server Blog 40

Modern Restaurant Management

APRIL 29, 2021

He used his restaurant's Facebook business page to recruit fans who already understand and appreciate his brand, posted information on his website and at the register. Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 7, 2021

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Staff Management.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

FEBRUARY 15, 2022

Reducing the transactional parts of a server's job allows them to focus on building relationships with their guests, providing superior customer service and managing the more complex requests and interactions. Enter digital tableside ordering.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. Human Resources Management.

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Server Scheduling Portion Control Customer Service 145