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MRM Research Roundup: Mid-December 2020 Edition

Modern Restaurant Management

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

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Fast-Casual Academia, Climatarian Menu and Ice Auction

Modern Restaurant Management

.” This special edition of Scoop features 14 products designed to address trends within off-premise dining such as labor-saving products perfect for DIY meal kits and products that will help ease diner safety and hygiene worries, including tamper-evident packaging and sanitation items. ” DIY Meal Kits Made Easy. .”

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Hotel robot: Development and uses in the hotel industry

SiteMinder

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Property management A.I

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4 Big Reasons Hotel Guests Never Come Back

Revenue Hub

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Your property management system (PMS) should make daily operations smoother and more efficient for your staff. Use your PMS’ housekeeping report to ensure that each room is clean and sanitized.