SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team. The setup was super easy.

Training 93

Training Communication Workshop Customer Service 93

InnQuest

MAY 8, 2023

By responding to reviews, you can thank guests for their feedback, address any concerns they may have and showcase your commitment to customer service. Provides Valuable Feedback: Lastly, online reviews provide valuable feedback for your hotel, allowing you to improve your services and facilities.

Book 222

Book Blog Customer Service Property Management 222

Hotelogix

DECEMBER 19, 2024

This information comes from many places such as: Property Management Systems (PMS) Point of Sale (POS) systems Customer Relationship Management (CRM) databases Online review platforms   Social media channels Competitor pricing data Market trends and economic indicators Data Integration After collecting the data, we need to integrate it.

Maintenance 100

Maintenance Training Pricing Information 100

Horizon Hospitality

OCTOBER 16, 2024

This allows them to function as nonprofit entities while focusing on member services. Management Structure HOAs: Most homeowners association’s contract with professional management companies to handle day-to-day operations, which include property management, financial oversight, and administrative tasks.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Hotel Owner

FEBRUARY 13, 2025

This will allow Criterion to continue to automate operations, optimise revenue management, and enhance the guest experience with Mews integrated Property Management System and Revenue Management System. Hospitality cloud platform Mews has expanded its partnership with Criterion Hospitality through a multi-year agreement.

Customer Service 52

Customer Service Property Management 52

Boutique Hotel News

FEBRUARY 3, 2023

PUSHTech is a cloud-based customer data and relationship management platform providing integrations with email marketing, marketing automation, hotel CRM, guest journey automation, and sales CRM. ” UMusic Hotels is a joint venture between Universal Music Group and Dakia U-Ventures.

Customer Service 130

Customer Service Book Property Management Marketing 130

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.    Property management systems like Hotelogix helps guests to book rooms directly on the hotel's website. Using data from a reservation system helps improve customer service.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers. It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties.

POS Systems 147

POS Systems Property Management Information Housekeeping 147

SiteMinder

MARCH 25, 2025

All of these systems connect to the hotels property management system (PMS), keeping access secure and easy to manage. Each method connects back to the hotels property management system (PMS), ensuring real-time control over access and better visibility for staff. Others provide a code guests can enter on a keypad.

Download 52

Download Property Management Blog Communication 52

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Events 111

Events Customer Service Catering Property Management 111

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Book a demonstration of our award-winning hotel management software here.

Reservations 136

Reservations Housekeeping Property Management Book 136

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

Property Management 109

Property Management Article Server Customer Service 109

Hotel Business

JULY 9, 2024

Marci’s addition to McNeill is an important component in the strategic development of our innovative, responsive and highly efficient property management platform, designed to provide customized services to owner-investors, founded on long-term relationships,” said Knop.

Customer Service 105

Customer Service Business Development Training Property Management 105

Hotel Business

DECEMBER 12, 2023

Stayntouch , a cloud hotel property management systems (PMS) company, has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth , the technology growth investing arm of Sixth Street. In October 2022, the company launched Stayntouch 2.0, In October 2022, the company launched Stayntouch 2.0,

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95

Hotel Business

JANUARY 30, 2023

In his new role, Panzer will oversee the development of Atrium’s design and project management strategies to facilitate the company’s capital investment objectives. He will also oversee the capital planning function and facilities management of all properties managed by the company and affiliates. “As

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

Boutique Hotel News

MARCH 15, 2023

UK: eviivo, a hospitality software company known for its property management system, eviivo Suite and mobile app , has announced the launch of eviivo Collective to recognise unique, notable and luxury independent properties worldwide. ” All eviivo properties worldwide are automatically part of eviivo Collective.

Property Management 130

Property Management Book Customer Service Catering 130

Hotelogix

OCTOBER 30, 2024

Handling Room Inventories One of the biggest challenges that hotel front desk staff faces irrespective of the size of the property is managing booking requests and guests preferences across different OTAs such as TripAdvisor, Booking.com, Expedia and more. So, it is important for the hotels to use right property management software.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. This can disrupt lives in addition to physical and mental exhaustion. Without a clear career path, they are stuck in a dead-end job.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Revenue Hub

APRIL 29, 2024

When selecting a channel manager, you can take into account elements like: Economy of scale Usability Standard of customer service Inventory Control The property manager can show all available rooms across all channels thanks to inventory management, which helps to prevent overbooking.

Reservations 109

Reservations Book Article Pricing 109

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. To sum up, the benefits of automation in hotels and motels are: Improved customer service. What is Hotel Automation?

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

InnQuest

AUGUST 15, 2023

A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels. Inventory Management: Next, a channel manager keeps track of the available inventory of rooms in the hotel’s Property Management System (PMS).

Reservations 130

Reservations Book Property Management Pricing 130

Hotelogix

JANUARY 30, 2024

Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits. However, it would be difficult to generate these insightful reports if you manually manage your property. So what's the solution?

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Lodging Magazine

JANUARY 31, 2024

Pivot caters to boutique and lifestyle brands with service philosophies and data-driven results. Stayntouch was selected as a partner to facilitate the change management of Pivot’s property management system, transitioning it from legacy to cloud technology.

Customer Service 64

Customer Service Catering Property Management Magazine 64

Revenue Hub

NOVEMBER 23, 2022

An automated property management system helps staff handle enquiries efficiently and confidently. This allows you to build rapport by using their name and look the customer up in your property management system, so you can welcome back repeat guests. Use Basic Sales Tactics. Listen to the caller’s request.

Book 97

Book Reservations Article Property Management 97

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. Understanding your customers is crucial. An effective property management system can help you provide insights into your guests and carve out the right offers for them.

Book 220

Book Reservations Communication Pricing 220

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. On-property guest communications are often conducted in person or over the phone.

Communication 219

Communication Reservations Book Information 219

SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

STAAH

MARCH 19, 2023

Philippines-based Royale Paragon Hospitality Group is a hospitality marketing management company looking into multiple boutique properties across the country, including A’s Guest House, Vivien’s Hotel, and Felicity Island Hotel in Lapu-Lapu City. It is not just the ease of use of STAAH that has impressed the Royale Paragon team.

Marketing 98

Marketing Pricing Customer Service Reservations 98

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience? A delightfully easy Book Now button.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

FEBRUARY 17, 2025

Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. How Hotelogix Can Help in Key Areas Streamlining Operations Using Technology Hotelogix property management software is a computer program that helps hotels run better.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

SiteMinder

MARCH 25, 2025

A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. Their ability to provide prompt, friendly, and accurate service builds trust and drives positive first impressions.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

SiteMinder

OCTOBER 7, 2024

The best hotel tech stacks feature seamless integrations between various software solutions like your property management system ( PMS ), booking system , payment processor , channel manager and customer relationship management ( CRM ) system. Table of contents How is a hotel tech stack interconnected?

Property Management 93

Property Management Maintenance Book Training 93

Hotelogix

NOVEMBER 29, 2024

Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. To replace the meticulous and mundane hotel workflow strategies, property management software comes into play. Hotel management software can alert all users of the slightest malfunction anywhere in your hotel.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130