Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Pricing 188

Pricing Training Customer Service Scheduling 188

Hotelogix

MARCH 25, 2025

It is also difficult for boutique hotels to gain financing for a property that doesn’t have comparable properties at the price point because there is no baseline – making it harder for boutiques to create a market and break on to the scene. Global distribution systems.

Training 130

Training Customer Service Catering Pricing 130

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This gives a manager a small advantage in speed, but on a broader scale, busy hiring managers lack the time and training to compete with the resources of a Fortune 500 company.

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Combat order inaccuracy by training team members to repeat the customer’s order.

Pricing 189

Pricing Customer Service Marketing Training 189

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training? A restaurant manager should not only be able to manage day-to-day tasks but also invest in the growth of their team through effective training.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Evaluate whether internal systems are running at their peak and identify opportunities to introduce new menu items or to open new locations.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

SEPTEMBER 10, 2021

Functional uses of the technology could include employee training, customer service, food displays, chef demonstrations and more. Because the technology is so new, there’s room for improvement with regards to implementation, installation and pricing.

Blog 194

Blog Customer Service Presentation Training 194

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 202

Pricing Customer Service Reservations Training 202

7 Shifts

NOVEMBER 15, 2024

Strong relationships with vendors help you land the best pricing and priority delivery, especially for high-demand items. Another factor to consider is pricing. It may involve offering a mix of premium and budget-friendly drinks to appeal to more customers. How would you handle a conflict between a bar staff and a customer?

Events 78

Events Training Scheduling Communication 78

Modern Restaurant Management

FEBRUARY 23, 2021

” He would never take them for granted with short-sighted decisions like cutting portions and raising prices, however tempting that solution may be. It is loyal customers who will stand by your restaurant through the hard times, provided you treat them with respect and always make their dining experience your top priority.

Training 180

Training Sanitation Events Customer Service 180

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 109

Customer Service Concierge Training Article 109

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

MAY 31, 2022

Restaurant owners or managers would rather spend time on other meaningful tasks, such as recruiting and hiring, training chefs, or updating daily specials on the menu. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations.

POS Systems 196

POS Systems Download Reservations Training 196

7 Shifts

AUGUST 26, 2019

"Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— From there, you can make vital decisions about price, service capacity, table turnover, and your menu to boost revenue and profits. Hire skilled kitchen staff and train them.

Server 163

Server Training Pricing Customer Service 163

STAAH

SEPTEMBER 1, 2024

Additionally, manual updates and discrepancies in pricing caused a bit confusion. Migration to STAAH was simple, managed closely by the customer support team who follow a robust onboarding process. Pricing strategy is boosted by STAAH’s dynamic pricing guide and robust insights.

Pricing 113

Pricing Book Demo Customer Service 113

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. Train staff to use AI effectively – Instead of replacing staff, AI can help them handle tasks faster. Hotels that train staff to use AI report a 20% improvement in guest interaction quality.

Book 130

Book Guest Satisfaction Guest Retention Training 130

Modern Restaurant Management

AUGUST 26, 2024

Filters can help users find what they're looking for, along with product descriptions and prices. Look for features such as real-time order tracking and easy search functions to enhance the customer experience. Fair Commission Rates : Look for delivery services with reasonable commission rates.

POS Systems 179

POS Systems Training Front of House Information 179

Modern Restaurant Management

NOVEMBER 30, 2023

Diving into data on individual menu item sales can guide pricing strategies to further enhance revenue and cut costs by helping operators identify less popular items and modify their options accordingly. And better customer service also translates to tangible savings.

POS Systems 129

POS Systems Training Scheduling Customer Service 129

STAAH

APRIL 7, 2024

Making pricing decisions is a lot simpler with the data and analysis the STAAH platform provides. Lamrin Norwood Green, Palampur Easy to use and great customer service STAAH is a platform that is designed and built by hoteliers, keeping a user-first approach. Among other benefits of STAAH is its insightful reporting.

Customer Service 104

Customer Service Book Training Pricing 104

7 Shifts

AUGUST 18, 2024

This will give you a good idea of their product and service. Make sure to get quotes from multiple suppliers so you can compare prices and services. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service.

Customer Service 148

Customer Service Marketing Scheduling Special Events 148

Modern Restaurant Management

DECEMBER 14, 2021

We have historically and continue to offer competitive pay, thorough training programs, flexible hours and a fun work environment so that we can continue to staff our locations as we grow. This will lead to training on apps that reaches “Zoomers” where they live, on their phones, to quickly train new concepts for fast onboarding.

Pricing 189

Pricing Scheduling Training Marketing 189

Revenue Hub

SEPTEMBER 20, 2023

This leads to a few key points: Customers construct frames of reference in their heads when making decisions. Move that frame of reference beyond price to something that can gain a competitive advantage ex. One extra point is ensuring that menus have some anchor price points or employ decoy pricing strategies.

Pricing 108

Pricing Article Book Events 108

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., The guests’ ratings for price fairness went down by a small amount.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Modern Restaurant Management

JANUARY 29, 2020

While the establishment benefits by seeing a pop in sales, high commission fees usually between 15 percent and 30 percent are the cost to pay—and many claim that price is too high. These services also eat into profits, with Grubhub charging restaurants 12-18 percent per order and Uber Eats as much as 30 percent.

Customer Service 141

Customer Service Training Pricing Marketing 141

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. You’ll get detailed daily reports on price changes and even price forecasting. You can also focus on training and team-building, which benefits the entire team.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Revenue Hub

JULY 19, 2023

Subscribe to our weekly newsletter and stay up to date Leverage Dynamic Pricing Strategies Dynamic pricing involves adjusting room rates in real time based on factors such as demand, competition, local events, and historical data. Continue reading to discover them all!

Pricing 98

Pricing Article Strategic Planning Book 98

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model. Scheduling.

Server 145

Server Scheduling Portion Control Customer Service 145

STAAH

DECEMBER 10, 2023

The Langkawi-based property makes more informed pricing and distribution decisions with STAAH Max Channel Manager. Besides they expect a more personal experience and competitive rates; both requiring a “smarter” approach of pricing. At the time of onboarding the team is trained and online user guides provided.

Book 104

Book Demo Pricing Guest Services 104

LimeTray

FEBRUARY 17, 2025

Excellent customer support and training. Customization options are somewhat limited. Requires training for full functionality. Customizations can be complex. Square POS Looking for a POS system that can handle any type of restauranta bustling caf, a fast-casual spot, or a full-service dining experience?

POS Systems 52

POS Systems Training Budgeting Pricing 52

SiteMinder

MARCH 16, 2025

In a highly competitive industry, even small improvements in service quality can lead to higher occupancy rates and repeat bookings. Staff supervision: The operations manager oversees key departmentsincluding the front desk, housekeeping, and maintenanceensuring that employees are trained, motivated, and working efficiently.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52