Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Synergy Suite

OCTOBER 12, 2023

Analyze the gross profit margin to understand how efficiently you’re managing costs and pricing your menu items. Gross profit is a critical indicator of the core profitability of a restaurant’s menu items, reflecting how efficiently it manages costs and pricing.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Catering 40

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

Marketing 227

Marketing Information POS Systems Demo 227

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests. Some types of guests who commonly use OTAs to book hotels include. They can filter options based on their preferences and find deals and discounts.

Book 77

Book Information Reservations Catering 77

Lithos POS

SEPTEMBER 27, 2023

It helps you to calculate bills and taxes accurately based on the items ordered, their prices, and any applicable taxes or discounts. Streamlining Customer Management Managing customers is a crucial element in a restaurant business. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

eZee Absolute

MAY 29, 2024

These groups often require special event spaces, banquet halls, and on-site catering for the big day. Sports teams need comfortable rooms, laundry services for those sweaty uniforms, and sometimes space for post-game team bonding. Highlight Value Over Price : Focus on the value your hotel offers beyond just the room rate.

Events 52

Events Catering Book Budgeting 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

MBB Hospitality

APRIL 24, 2019

Result: Wider market reach to those who can’t afford regular Chili’s prices. Increased customer loyalty to the brand. How to apply it to your restaurant business: Find food combinations that your customers will love and you can offer at a discounted combo price. Have It Your Way with Burger King’s Subservient Chicken.

Definition 40

Definition Special Events Marketing Pricing 40

7 Shifts

JUNE 16, 2024

You can give your customers 1 point for every $10 they spend at your restaurant (the price point depends on how much you're selling your food and beverages; just make sure to set an achievable price). This doesn't mean, however, that you have to increase the price of your menu in-store.

Marketing 78

Marketing Catering Events Reservations 78

Synergy Suite

NOVEMBER 2, 2023

Monitor overtime expenses and the use of additional labor resources during peak times or special events. By staying proactive with regular wage analysis, restaurants can make informed decisions about menu pricing adjustments and operational efficiencies to counterbalance the impact of rising labor costs.

Scheduling 52

Scheduling Training Information Cost Reduction 52

SiteMinder

JULY 4, 2024

However, if guests don’t feel connected to your brand, they could still be ruled by price, location or facilities next time they choose to book a stay. If your brand strategy online is to be fun, youthful, colourful, and exciting this is how your hotel customer service must appear when guests arrive.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52