7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

APRIL 29, 2021

. “This allows us to serve more guests per employee than a traditional full-service restaurant. Our servers have the capacity to serve a significantly increased number of guests. ” One way to do so: increase menu prices. Provide great benefits, 401k, life insurance, etc.

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 147

Server Training Information Blog 147

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

JULY 19, 2022

Online ordering probably saved the restaurant industry, but salvation came at a price. The server or host was able to physically see and handle the guest’s payment card. No one was even eating in restaurants, let alone handing cash or a credit card to a server. Those payments were made in a card-present situation, though.

Server 194

Server Presentation Customer Service Accounting 194

7 Shifts

DECEMBER 18, 2023

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. You’ll get detailed daily reports on price changes and even price forecasting.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

OCTOBER 21, 2021

Cons: Less control over incoming demand and customer service when relying on third-party apps. Fast food chains or quick service restaurants prepare mass-produced take-out food and usually follow a franchise model. Pros: Labor costs are lower because there are no servers. Lower food costs contribute to higher margins.

Scheduling 148

Scheduling Server Presentation Marketing 148

Modern Restaurant Management

AUGUST 26, 2024

Filters can help users find what they're looking for, along with product descriptions and prices. Look for features such as real-time order tracking and easy search functions to enhance the customer experience. Fair Commission Rates : Look for delivery services with reasonable commission rates.

POS Systems 179

POS Systems Training Front of House Information 179

LimeTray

FEBRUARY 2, 2025

The restaurant business is always on the lookout for innovative approaches to improving customer service and billing performance. It allows servers to take orders, process payments, and track customer data. Fast Order Processing : Servers can quickly input and modify orders, reducing wait times and improving efficiency.

POS Systems 52

POS Systems Pricing Server Accounting 52

LimeTray

JANUARY 31, 2025

Custom restaurant POS software development is becoming a lifeline for businesses that rely on operational efficiency and personalized customer care. The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

7 Shifts

AUGUST 18, 2024

This will give you a good idea of their product and service. Make sure to get quotes from multiple suppliers so you can compare prices and services. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. However, when the pandemic hit people were less sensitive to prices. Bottom 50 percent of line items produce 3 percent of revenue. and the U.K.,

Pricing 197

Pricing POS Systems Front of House Marketing 197

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. To learn about hotel pricing strategies to boost revenue in 2023, read this.

Reservations 130

Reservations Book Property Management Pricing 130

EATER

JULY 8, 2022

A few months after the first COVID-19 shutdown, restaurants furloughed and laid off cooks, servers, bartenders, and managers nationwide. And the price of menu items steadily trends upward as inflation worsens. Great customer service!” The servers were unhappy with their pay because tips decreased. We panicked.

Server 115

Server POS Systems Budgeting Magazine 115

LimeTray

JANUARY 20, 2025

However, for servers, relaying these customizations accurately to the kitchen can be a high-stakes game of telephone. A modern POS system eliminates guesswork in order management, allowing servers to accurately capture orders, handle special requests, and transmit them to the kitchen. Oh, and make it vegan.”

POS Systems 52

POS Systems Reservations Server Scheduling 52

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Here are six: Track your food cost.

Scheduling 113

Scheduling Communication Training Customer Service 113

Restaurant Engine

FEBRUARY 24, 2021

Bad service is bad service. tweet this) Yet, it can be difficult to know if a prospective server is the right fit for your restaurant. So, you can see why their product is more expensive than the others as they are experts at helping you find the right server positions for your restaurant. 1: Craigslist.

Server 64

Server Customer Service Training POS Systems 64

7 Shifts

DECEMBER 6, 2023

The Colorado minimum wage can potentially change every January , based on cost of living increases (as measured by Colorado’s Consumer Price Index). For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. What counts as a tip?

Server 88

Server Definition Maintenance Document 88

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 78

Server Training Information Blog 78

LimeTray

FEBRUARY 17, 2025

A cloud-based restaurant POS system is a digital solution that runs on the Internet rather than traditional in-store servers. Pricing Pricing is always a top considerationespecially if youre a small restaurant owner or just getting started. What is a Cloud-Based Restaurant POS? Multi-location support and robust integrations.

POS Systems 52

POS Systems Training Budgeting Pricing 52

Lithos POS

FEBRUARY 9, 2025

AI-Powered Automation & Robotics AI and automation transform the operation of restaurants, reduce labor costs, and improve service speed. Many restaurants use chatbot-controlled AI for customer service, predictive analysis for inventory management, and robotic kitchen assistants for food preparation.

Reservations 40

Reservations Server Information Blog 40

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

DECEMBER 6, 2023

The Colorado minimum wage can potentially change every January , based on cost of living increases (as measured by Colorado’s Consumer Price Index). For servers at restaurants, refilling condiments and making coffee directly supports their tipped work; cleaning bathrooms and doing building maintenance does not. What counts as a tip?

Server 78

Server Definition Maintenance Document 78

LimeTray

FEBRUARY 17, 2025

Instead of waiting for a server to take your order, customers can simply place it through a touchscreen, mobile app, or self-service kiosk. These systems are designed to speed up the ordering process, reduce human error, and give customers the freedom to customize their orders without feeling rushed.

Training 52

Training Marketing Information Server 52

The Restaurant Times

JUNE 21, 2022

This includes a myriad of aspects such as food quality, ambiance, service, location, and reasonable pricing. But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. . Step 1 – The server takes the final bill to the customer’s table.

Server 52

Server POS Systems Customer Service Communication 52

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

7 Shifts

DECEMBER 18, 2023

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. You’ll get detailed daily reports on price changes and even price forecasting.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Metasphere

OCTOBER 4, 2023

These cutting-edge devices are revolutionizing how we place food orders and conduct grocery shopping, resulting in an improved customer experience and increased operational efficiency for businesses. Self-service kiosks have revolutionized this aspect of the restaurant industry. Convenience Meets Technology 1.

Server 52

Server Pricing Customer Service Training 52

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Marketing Concierge 117

Synergy Suite

FEBRUARY 3, 2025

Front of the House The front of house (FOH) encompasses customer-visible areas like the dining room and bar. Roles here include servers, hostesses, and bartenders, who ensure a smooth dining experience. It also applies to customers or staff being removed for various reasons.

POS Systems 52

POS Systems Server Front of House Communication 52

Modern Restaurant Management

JANUARY 3, 2024

Additionally, it means enacting ways to incentivize guests to order from a brand’s direct ordering channels, with offers like exclusive items and pricing, to drive in-house digital sales and therefore retain owned guest data. – Noah Glass, Founder & CEO, Olo Looking ahead to 2024, we anticipate more change. .

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

DECEMBER 21, 2023

These craft consumers want the full on-premise experience and are willing to pay for it, which includes variety across all variables (styles, ABV, flavor profiles, serving sizes), knowledgeable servers, food pairings and the right glassware/temperature for the beverage, among other things.

Marketing 123

Marketing Training POS Systems Server 123

Modern Restaurant Management

JUNE 28, 2024

The main takeaway: It’s led to higher prices and lower foot traffic at many of the state’s dining establishments. “As a result of the minimum wage increase, most chains have raised prices in the region anywhere from the mid-single digits to the midteens,” writes Hottovy. percent lower than the national average.

Pricing 117

Pricing Budgeting Marketing Maintenance 117

Synergy Suite

FEBRUARY 7, 2023

Traditional POS System The traditional POS system consists of hardware and software installed on-premises, typically with a server-based architecture. It includes components such as a terminal, cash register, receipt printer, and dedicated servers for data storage and processing.

POS Systems 52

POS Systems Definition Server Information 52