Modern Restaurant Management

MARCH 15, 2024

Many processors offer different deals, technology, pricing and other unique options. Reasonable Pricing With hundreds of payment processors, if establishing reasonable pricing is a priority, it’s essential to work with a processor that is smooth, reliable and clearly outlines what fees are accounted for.

Customer Service 196

Customer Service Pricing Accounting 196

Metasphere

AUGUST 11, 2023

Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences. These systems can monitor guest activities and sentiments across various channels, including social media, email, and customer service interactions.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Lastly, with the rise of inflation, consumers want their dollar to stretch even further and are continually looking for value beyond just low prices.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

JULY 25, 2023

" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings. Recently, RMS launched Competitor Price Intelligence.

Pricing 167

Pricing Customer Service Information 167

Revfine

MAY 19, 2024

Check-in lines, a full luggage store, and you running around, juggling hotel admin work, staff, customer service, marketing, and prices. Welcome to the high season. Amidst this chaos, implementing a new technology solution like a Revenue Management System (RMS) might be the last thing on your to-do list.

Customer Service 119

Customer Service Pricing Marketing 119

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

Customer Service 193

Customer Service Front of House Server Pricing 193

Hotelogix

OCTOBER 1, 2024

Dynamic Pricing and Real-Time Inventory Updates Dynamic pricing is nothing new, but it’s becoming more advanced. Thanks to AI, OTAs can adjust prices based on demand, competitor pricing, and customer behavior. Hotels are investing in better websites and apps, making it easier for customers to book directly.

Book 130

Book Pricing Customer Service Budgeting 130

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

Customer Service 97

Customer Service Pricing Marketing Communication 97

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

AUGUST 22, 2024

With guests searching for value, how can local restaurants compete and thrive in such a competitive market and build trust withconsumers who are more cautious about price and safety than ever? "Value Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People

Information 122

Information Procurement Pricing Customer Service 122

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  Online booking software helps hotels track rooms, see how many guests want to stay, and change room prices to make most profits automatically. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

The Restaurant Times

SEPTEMBER 4, 2020

Pricing menu items for your restaurant business is one of the most challenging yet essential tasks. There are multiple ways of pricing the restaurant menu correctly. You can either find out the cost of your food and supplies and charge your customers three times its value. Or, serve meals at lower prices than your competitors.

Pricing 52

Pricing Portion Control Customer Service Accounting 52

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

Pricing 220

Pricing Book Marketing Blog 220

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have.

Scheduling 189

Scheduling Information Pricing Customer Service 189

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

STAAH

SEPTEMBER 1, 2024

Additionally, manual updates and discrepancies in pricing caused a bit confusion. Thanks to the channel manager’s real-time and automatic inventory management, issues related to price differences between each online travel agents (OTA) were quickly resolved. What sets STAAH apart from many of its counterparts is its customer service.

Pricing 87

Pricing Book Demo Customer Service 87

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. By 2024, 75% of hotels are expected to use AI for personalized pricing.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. Full-service dining has seen the largest decrease in patronage.

Customer Service 180

Customer Service Budgeting Pricing Magazine 180

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Modern Restaurant Management

APRIL 28, 2022

One-fifth of consumers rate menu price as poor. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. Menu cost is seen as a detractor for those living in rural areas, Asians, and the unvaccinated.

Customer Service 188

Customer Service Pricing Magazine Marketing 188

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 96

Customer Service Concierge Article Training 96

Hospitality Net

AUGUST 4, 2023

Given the overall time the industry has had (over 18 months) to regain their “sea legs” in delivering a great customer service experience. We can no longer expect the travelling customer to willingly accept the excuses around supply chain issues and labor shortages.

Blog 84

Blog Customer Service Pricing 84

Hotel Owner

OCTOBER 31, 2023

Placing third in the small operator listings, surveyed guests scored their stays out of five stars across 10 categories including cleanliness, customer service, bed comfort, how well the description matched the reality and value for money. Rory Boland, editor of Which?

Customer Service 98

Customer Service Pricing Budgeting Book 98

STAAH

JANUARY 28, 2024

In search for better service In an industry where service is paramount, J7 Hotels were not happy with the customer service and responsiveness by their existing channel management provider. Controlling OTA pricing from the STAH dashboard is simple and rate disparity is no longer an issue.

Customer Service 87

Customer Service Document Pricing Information 87

Hotel Business

NOVEMBER 9, 2023

. “As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform; process that data using the latest AI and machine learning techniques; and complement it with amazing customer service. “We have a new name and new capabilities, but our core values remain the same.

Customer Service 64

Customer Service Pricing Marketing Back of House 64

Revenue Hub

JUNE 18, 2024

as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. The guests’ ratings for price fairness went down by a small amount.

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Smart menus and app-based ordering are examples of platforms that allow brands to relay information to customers in real-time, saving time and resources in communicating or justifying a price change.

Pricing 189

Pricing Communication Customer Service Information 189

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service.

Pricing 189

Pricing Customer Service Marketing Training 189

Hotel Owner

OCTOBER 6, 2023

The property has been sold for an undisclosed amount but the guide price was set at £799,950. Birch and Tillotson, said: “We are excited to continue the long tradition of great customer service at Watermead House with exciting plans for redevelopment to further enhance its existing reputation – 2024 will be an exciting year for us.”

Customer Service 98

Customer Service Pricing 98

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Pricing 188

Pricing Training Customer Service Scheduling 188

STAAH

MARCH 3, 2024

Usability apart, STAAH is well-known for its smart features driven by dynamic pricing. Easy package creation using the booking engine’s add-on services is a favourite feature of the IDEAS team. Unmatched customer support The winning STAAH feature for IDEAS is its customer service.

Book 87

Book Customer Service Pricing Accounting 87

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Boutique Hotel News

MARCH 20, 2023

With the travel industry rapidly transforming, and seeking commercial resilience amid market, pricing and demand uncertainties, I believe OTA Insight is uniquely positioned to help hotels and short-term rentals navigate these challenges. “I

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Boutique Hotel News

MARCH 20, 2023

With the travel industry rapidly transforming, and seeking commercial resilience amid market, pricing and demand uncertainties, I believe OTA Insight is uniquely positioned to help hotels and short-term rentals navigate these challenges. “I

Strategic Planning 130

Strategic Planning Customer Service Pricing Marketing 130

Hotelogix

NOVEMBER 19, 2023

  Your guest service standards: They significantly influence hotel occupancy rates. When guests receive exceptional customer service and have an enjoyable experience during their stay, they are likely to write positive reviews and recommend the hotel to others. It will deter price-conscious guests from booking with you.

Book 147

Book Pricing Events Guest Services 147

Revenue Hub

SEPTEMBER 20, 2023

This leads to a few key points: Customers construct frames of reference in their heads when making decisions. Move that frame of reference beyond price to something that can gain a competitive advantage ex. One extra point is ensuring that menus have some anchor price points or employ decoy pricing strategies.

Pricing 88

Pricing Article Book Events 88