Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

MARCH 15, 2024

Many processors offer different deals, technology, pricing and other unique options. Reasonable Pricing With hundreds of payment processors, if establishing reasonable pricing is a priority, it’s essential to work with a processor that is smooth, reliable and clearly outlines what fees are accounted for.

Customer Service 196

Customer Service Pricing Accounting 196

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Thus, finding the right balance between maintaining high quality and keeping prices reasonable is crucial.

Marketing 167

Marketing Pricing Customer Service Catering 167

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Aside from improving restaurant customer experience , market research also helps you make informed decisions about location, pricing, and marketing strategies. ” or “How was the customer service?”

Marketing 148

Marketing Information Pricing Training 148

Revenue Hub

DECEMBER 6, 2024

When asked why behind their preference for online booking, most travelers cite speed, easy price comparisons, and lower prices as the leading motivations. What happens if they notice discrepancies pertaining to critical property information, such as pricing, while bouncing between hundreds of pages and channels?

Book 109

Book Travel and Tourism Pricing Information 109

STAAH

FEBRUARY 9, 2025

Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless. Whilst the customer services team was always available to support, this hands-on onboarding process reaped the team great benefits through an improved understanding of STAAH.

Customer Service 93

Customer Service Demo Book Information 93

Modern Restaurant Management

FEBRUARY 7, 2025

In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. To address this demand, restaurant operators must strike a balance between offering value-based pricing while ensuring cleanliness alongside a friendly, approachable staff.

Definition 112

Definition Events Pricing Customer Service 112

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Benefits of Workflow Automation.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JULY 25, 2023

" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings. Recently, RMS launched Competitor Price Intelligence.

Pricing 167

Pricing Customer Service Information 167

Revenue Hub

JULY 13, 2023

NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel. Personalizing Pricing with AI AI is enabling a new level of personalization in the hospitality industry. So, What can You Do?

Pricing 98

Pricing Book Guest Satisfaction Article 98

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

Pricing 220

Pricing Book Marketing Blog 220

Hotelogix

DECEMBER 19, 2024

Here's why hotel business intelligence is key: Smarter Choices: Accurate data helps you choose about prices, ads, and other aspects. Happier Guests: Know your customers better and shape your services to fit their wants. Revenue Management Figuring out room prices can be tough. You need real facts to decide things.

Maintenance 100

Maintenance Training Pricing Information 100

Modern Restaurant Management

APRIL 28, 2022

One-fifth of consumers rate menu price as poor. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. Menu cost is seen as a detractor for those living in rural areas, Asians, and the unvaccinated.

Customer Service 188

Customer Service Pricing Magazine Marketing 188

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Lastly, with the rise of inflation, consumers want their dollar to stretch even further and are continually looking for value beyond just low prices.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. Captivate your diners with a unique story and consistent branding.

Communication 93

Communication Customer Service Accounting Presentation 93

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service.

Pricing 189

Pricing Customer Service Marketing Training 189

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. Full-service dining has seen the largest decrease in patronage.

Customer Service 180

Customer Service Budgeting Pricing Magazine 180

Revfine

MAY 19, 2024

Check-in lines, a full luggage store, and you running around, juggling hotel admin work, staff, customer service, marketing, and prices. Welcome to the high season. Amidst this chaos, implementing a new technology solution like a Revenue Management System (RMS) might be the last thing on your to-do list.

Customer Service 118

Customer Service Pricing Marketing 118

7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Back of House 88

Back of House Training Procurement Server 88

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

Pricing 188

Pricing Training Customer Service Scheduling 188

Revenue Hub

FEBRUARY 11, 2025

From chatbots that handle customer inquiries in seconds to algorithms that predict travel demand, AI is unlocking new possibilities in hospitality management and customer service. But what does this transformation look like in practice?

Article 69

Article Pricing Customer Service Hospitality Management 69

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

AUGUST 22, 2024

With guests searching for value, how can local restaurants compete and thrive in such a competitive market and build trust withconsumers who are more cautious about price and safety than ever? "Value Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People

Information 161

Information Procurement Pricing Customer Service 161

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Smart menus and app-based ordering are examples of platforms that allow brands to relay information to customers in real-time, saving time and resources in communicating or justifying a price change.

Pricing 189

Pricing Communication Customer Service Information 189

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Modern Restaurant Management

MARCH 21, 2025

Printed menus can quickly become outdated, forcing restaurants to reprint every time a seasonal dish is introduced or prices change. By moving away from printed menus and adopting smart solutions like digital signage, small operations can focus on maintaining their charm and customer loyalty. One of those tools?

Back of House 88

Back of House Customer Service Budgeting Pricing 88

Modern Restaurant Management

FEBRUARY 15, 2022

Certainly one thing on everyone’s mind today is price. Before we begin, we need to realize that the guacamole product served to customers is not solely factored on the price of the ingredients, but you’ll find the sneaky costs in labor, waste, food safety, and shipping.

Front of House 189

Front of House Back of House Pricing Customer Service 189

Modern Restaurant Management

JUNE 22, 2022

We've been around 90 years due to our loyal customers who come back every year, our great seafood, the iconic brand we've built over decades, our amazing staff that stresses customer service, and the Beal's family. Food prices are rising all over, how can you manage with a high-ticket item such as lobster?

Pricing 189

Pricing Customer Service Presentation Magazine 189

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Hotelogix

MARCH 25, 2025

It is also difficult for boutique hotels to gain financing for a property that doesn’t have comparable properties at the price point because there is no baseline – making it harder for boutiques to create a market and break on to the scene. Global distribution systems.

Training 130

Training Customer Service Catering Pricing 130

Modern Restaurant Management

SEPTEMBER 7, 2023

The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. You’ll pay for both. Do they work holidays?

Maintenance 189

Maintenance Customer Service Pricing Accounting 189

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 202

Pricing Customer Service Reservations Training 202

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. By 2024, 75% of hotels are expected to use AI for personalized pricing.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

Customer Service 97

Customer Service Pricing Marketing Communication 97

Modern Restaurant Management

SEPTEMBER 10, 2021

Functional uses of the technology could include employee training, customer service, food displays, chef demonstrations and more. Because the technology is so new, there’s room for improvement with regards to implementation, installation and pricing. The opportunity of holograms is significant, but not without challenges.

Blog 194

Blog Customer Service Presentation Training 194