Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JULY 25, 2023

" Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps. The introduction of customer-service chatbots empowers guests to resolve issues and answer questions swiftly, leading to significant time savings. Recently, RMS launched Competitor Price Intelligence.

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Pricing Customer Service Information 167

Revenue Hub

JULY 13, 2023

NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel. Personalizing Pricing with AI AI is enabling a new level of personalization in the hospitality industry. So, What can You Do?

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Pricing Book Guest Satisfaction Article 98

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

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Pricing Book Marketing Blog 220

Modern Restaurant Management

APRIL 28, 2022

One-fifth of consumers rate menu price as poor. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. Menu cost is seen as a detractor for those living in rural areas, Asians, and the unvaccinated.

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Customer Service Pricing Magazine Marketing 188

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Lastly, with the rise of inflation, consumers want their dollar to stretch even further and are continually looking for value beyond just low prices.

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Guest Satisfaction Training Customer Service Accounting 176

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

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Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

MAY 9, 2022

Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases. By increasing in small increments over an extended period, operators can manage price sensitivity. Staffing is challenging in today’s tight labor market, but no one enjoys poor customer service.

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Pricing Customer Service Marketing Training 189

Modern Restaurant Management

MAY 22, 2023

“Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. It’s no surprise that inflation is taking a toll on the restaurant industry and Americans are noticing the price increases. Full-service dining has seen the largest decrease in patronage.

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Customer Service Budgeting Pricing Magazine 180

Modern Restaurant Management

JANUARY 22, 2024

Businesses share eco-friendly ideals with their customers by ethically eliminating food waste and purchasing locally produced foods to gain popularity. Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great.

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Reservations Customer Service Marketing Pricing 181

Modern Restaurant Management

AUGUST 10, 2022

Food prices are soaring amidst supply chain disruptions, increasing labor costs, and processing plant shutdowns. Poultry prices are up 15 percent to 18 percent ; the cost of eggs has risen 73 percent. The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high.

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Pricing Training Customer Service Scheduling 188

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Smart menus and app-based ordering are examples of platforms that allow brands to relay information to customers in real-time, saving time and resources in communicating or justifying a price change.

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Pricing Communication Customer Service Information 189

Modern Restaurant Management

AUGUST 22, 2024

With guests searching for value, how can local restaurants compete and thrive in such a competitive market and build trust withconsumers who are more cautious about price and safety than ever? "Value Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People

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Information Procurement Pricing Customer Service 161

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

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Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

FEBRUARY 15, 2022

Certainly one thing on everyone’s mind today is price. Before we begin, we need to realize that the guacamole product served to customers is not solely factored on the price of the ingredients, but you’ll find the sneaky costs in labor, waste, food safety, and shipping.

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Front of House Back of House Pricing Customer Service 189

Revfine

MAY 19, 2024

Check-in lines, a full luggage store, and you running around, juggling hotel admin work, staff, customer service, marketing, and prices. Welcome to the high season. Amidst this chaos, implementing a new technology solution like a Revenue Management System (RMS) might be the last thing on your to-do list.

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Customer Service Pricing Marketing 103

Modern Restaurant Management

JUNE 22, 2022

We've been around 90 years due to our loyal customers who come back every year, our great seafood, the iconic brand we've built over decades, our amazing staff that stresses customer service, and the Beal's family. Food prices are rising all over, how can you manage with a high-ticket item such as lobster?

Pricing 189

Pricing Customer Service Presentation Magazine 189

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget.

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Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

SEPTEMBER 7, 2023

The Initial Purchase/Capital Costs The most you’ll spend on your ice machine at one time will be the purchase price, which ranges from $5,000-$10,000 for the most popular models. Most business owners believe that the purchase price represents 80% of ice machine ownership costs. You’ll pay for both. Do they work holidays?

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Maintenance Customer Service Pricing Accounting 189

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

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Pricing Customer Service Reservations Training 202

Modern Restaurant Management

SEPTEMBER 10, 2021

Functional uses of the technology could include employee training, customer service, food displays, chef demonstrations and more. Because the technology is so new, there’s room for improvement with regards to implementation, installation and pricing. The opportunity of holograms is significant, but not without challenges.

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Blog Customer Service Presentation Training 194

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

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Customer Service Pricing Marketing Communication 97

Modern Restaurant Management

OCTOBER 24, 2023

Surging prices have been top of mind for consumers for two years and counting, leaving restaurant leaders questioning how inflation might influence diners’ behavior and overall spending habits, including their usage of digital ordering and third-party delivery apps– both of which gained momentum during the pandemic.

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Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

NOVEMBER 28, 2022

However, when the pandemic hit, people were less sensitive to prices. With kiosks, customers have the option to place their orders immediately and seamlessly without interacting with a cashier. This has freed up cashiers who can be reallocated to food production or to enhance the customer service experience.

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Budgeting Customer Service Communication Pricing 201

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Most of the time, a customer won’t indulge in direct hotel bookings via the website because hotels offer the same rooms at lower prices through OTAs. This phenomenon is popularly known as the billboard effect.

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Book Pricing Reservations Information 217

Modern Restaurant Management

JANUARY 13, 2023

Since the pandemic, restaurants have endured a plethora of issues ranging from fluctuating dining restrictions to supply chain issues to rising food prices. Evidently, restaurants will still have to work to meet increased demand, and customer service must be a focal point even when tightening budgets.

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Back of House Customer Service Budgeting Pricing 211

Hotelogix

OCTOBER 1, 2024

Dynamic Pricing and Real-Time Inventory Updates Dynamic pricing is nothing new, but it’s becoming more advanced. Thanks to AI, OTAs can adjust prices based on demand, competitor pricing, and customer behavior. Hotels are investing in better websites and apps, making it easier for customers to book directly.

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Book Pricing Customer Service Budgeting 130

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  Online booking software helps hotels track rooms, see how many guests want to stay, and change room prices to make most profits automatically. One dashboard makes it easy to set prices based on demand and available rooms.

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Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

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Customer Service Concierge Article Training 100

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Restaurants had all independently decided to increase platform pricing, tentatively at first and then more boldly when consumers didn’t push back.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

AUGUST 19, 2022

People relish knowing they can enjoy familiar food, a consistent experience and, usually, affordable prices. A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. They live in the area and have a stake in the community’s success.

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Events Customer Service Marketing Pricing 197

Modern Restaurant Management

JULY 18, 2022

From operations to customer service, you need to invest in your staff. Fast forward to today, and chicken prices are at historic highs, as is the soybean oil used for frying the chicken. They are absolutely your most valuable resource.

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Procurement Customer Service Pricing Marketing 197

Modern Restaurant Management

FEBRUARY 4, 2022

Restaurants will also explore delivery options beyond costly third-party partnerships, and hike delivery menu prices to make the channel more lucrative as off-premise demand holds steady. Younger generations are willing to pay higher prices for healthy meals specifically tied to buzzwords such as GMO-free, all-natural, or organic.

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Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

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Pricing Catering Training Marketing 215

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. By 2024, 75% of hotels are expected to use AI for personalized pricing.

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Book Customer Service Guest Satisfaction Pricing 95

Modern Restaurant Management

APRIL 10, 2023

Additionally, with the cost of living continuing to skyrocket and food price inflation at a record high, customers are increasingly focusing their spending where they are likely to garner some type of benefit. As a result, loyalty programmes are now playing a hugely important role in attracting and retaining customers.

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Customer Service Catering Pricing Information 194

Modern Restaurant Management

AUGUST 10, 2021

Some establishments are trying to pass on these costs to customers by increasing their prices, causing disgruntlement among their long-standing patrons. Once free of the duties of accepting orders and processing payments, staff can focus on other important tasks, including marketing, customer service and inventory.

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Customer Service Pricing Information Marketing 237