Synergy Suite

JANUARY 17, 2023

They keep the dining areas and bathrooms clean and tidy and presentable. These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. What is the Role of the Front-Line Crew Member?

Training 52

Training Customer Service Communication Sanitation 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

Training 52

Training Information Scheduling Definition 52

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. Investing in comprehensive training programs is key to meeting these skill requirements.

Training 197

Training Customer Service Scheduling Reservations 197

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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Training Communication Customer Service Blog 52

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen. How it is transferred from person-to-person.

Sanitation 185

Sanitation Training Customer Service Presentation 185

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

JULY 23, 2024

With expert systems AI present in the WFM platform, managers can automatically generate schedules that balance employees' needs and incorporate complex compliance parameters. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

Scheduling 204

Scheduling Accounting Training Front of House 204

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters.

Scheduling 158

Scheduling Reservations Communication Training 158

Hospitality Net

MARCH 4, 2024

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

Workshop 64

Workshop Customer Service Presentation Training 64

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered.

Front of House 188

Front of House Customer Service Accounting Communication 188

Hotelogix

NOVEMBER 29, 2024

In the hospitality industry, devotion to daily tasks is a must for the best service possible. This presents another challenge for management: raising employee satisfaction without ignoring other business aspects. Is simple to understand and be trained in?

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Modern Restaurant Management

SEPTEMBER 10, 2021

Whether it’s providing in-store entertainment, activating social media promotions or implementing QR-code menu options, the digital initiative among restaurateurs is clearly present, but it’s not enough. The advantages of hologram technology aren’t limited to novelty, either.

Blog 195

Blog Customer Service Presentation Training 195

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. And, even when they do, the turnover rate is so rapid that operators are in a continuous loop of hiring and training new staff. Across the U.S.,

Back of House 189

Back of House Front of House Kitchen Operations Customer Service 189

Les Roches

SEPTEMBER 16, 2024

This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Service that Sells

SEPTEMBER 19, 2022

If you fail to train your employees properly and one of them makes an illegal sale, the consequences are severe. Responsible alcohol sales training is the most effective way to protect your business, your employees, and your guests. It must belong to the guest who presents it. Having a clear policy on ID-checking is not enough.

Training 52

Training Server Document Customer Service 52

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Les Roches

SEPTEMBER 19, 2024

Training Provide continuous coaching to ensure all employees are familiar with quality standards, procedures and the importance of QA. Staff training and development platforms There is a range of online coaching specifically geared to the needs of the hospitality industry.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Evaluate whether internal systems are running at their peak and identify opportunities to introduce new menu items or to open new locations.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Restaurant Engine

APRIL 10, 2024

When people dine-in you can offer them amazing customer service along with their meal. You also have the opportunity to address any issues your customers have right when they happen. So, you can also help smooth out any issues so your customers don’t leave unhappy. All they have to do is show up and eat.

Customer Service 52

Customer Service Training Marketing Server 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

Workshop 105

Workshop Training Customer Service Scheduling 105

Modern Restaurant Management

APRIL 26, 2024

This level of detail and flexibility requires a sophisticated approach to managing and presenting data. The last but crucial step is to train your staff to excel in serving customers with dietary restrictions. It's a win-win: better customer service and a boost for the restaurant's image.

POS Systems 101

POS Systems Information Training Server 101

7 Shifts

NOVEMBER 15, 2024

As such, knowledge of the law and how to train staff to comply is crucial. Effective managers prioritize regular training sessions that cover responsible serving practices. They may train staff to double-check bills before presenting them to customers or implement digital billing systems that reduce human error.

Events 78

Events Training Scheduling Communication 78

Les Roches

APRIL 3, 2023

Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation. They include: Hiring and training employees The first step in being a restaurant manager is hiring the right staff. What education does a restaurant manager need?

Customer Service 52

Customer Service Budgeting Communication Training 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Synergy Suite

JULY 6, 2024

Such a gathering is typically not widely advertised and is instead targeted toward a curated guest list that can provide constructive feedback on everything from menu items to customer service. Scope of service: Determine whether to offer the entire menu or a limited selection to focus on certain items and streamline the event.

Events 52

Events Customer Service Training Pricing 52

Restaurant Engine

MARCH 27, 2024

That all starts with your customer service, restaurant culture, and your food. By texting your customers a review link using SMS, you make it super easy for people. In addition, train your customers to request reviews. This way, when you send your text, your customers will already have reviews on their radar.

Customer Service 59

Customer Service Training Presentation Marketing 59

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Definition 167

Definition Customer Service Catering Information 167

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Students benefit from hands-on training through internships, externships or cooperative education programs.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Synergy Suite

JANUARY 13, 2023

Whenever a new employee starts working at your business, there is a lot of training material to cover. One of the best ways to help your new employee to love their new job is to make sure that the onboarding process and initial training is well thought-out and smooth. Training Materials and Expectations.

Training 52

Training Scheduling Document Regulatory Compliance 52

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. As soon as a guest presents their ID at check-in, the scanner reads and validates the information in just a few seconds—eliminating the need for lengthy waits or manual checks.

Information 59

Information Reservations Guest Satisfaction Book 59