Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 10, 2021

Whether it’s providing in-store entertainment, activating social media promotions or implementing QR-code menu options, the digital initiative among restaurateurs is clearly present, but it’s not enough. The advantages of hologram technology aren’t limited to novelty, either.

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Blog Customer Service Presentation Training 195

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

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Training Customer Service Communication Information 122

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered.

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Front of House Customer Service Accounting Communication 188

Modern Restaurant Management

JULY 23, 2024

With expert systems AI present in the WFM platform, managers can automatically generate schedules that balance employees' needs and incorporate complex compliance parameters. With this time freed up (and their minds at ease), they can invest more deeply in customer service and staff training.

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Scheduling Accounting Training Front of House 204

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. And, even when they do, the turnover rate is so rapid that operators are in a continuous loop of hiring and training new staff. Across the U.S.,

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Back of House Front of House Kitchen Operations Customer Service 189

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

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Training Customer Service Communication Housekeeping 59

Modern Restaurant Management

SEPTEMBER 4, 2020

We also continually invest in our associates with team building, support, new benefits, and trainings that equip them to better serve our customers. Our industry is truly struggling with double-digit sales declines and predictions that more than half our foodservice customers will never reopen their doors. Patricia Bible.

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Sanitation Training Information Magazine 225

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

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Training Document Communication Customer Service 52

Modern Restaurant Management

FEBRUARY 5, 2021

We wanted to keep our staff safe and to give our guests a safe, simple and seamless experience, but still keeping the customer service experience in mind. ’s service model and how this would apply and is driven with Technology. Once we have this l in place, we then present this service model during training.

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Customer Service Communication Presentation Training 191

Synergy Suite

DECEMBER 22, 2022

While it may seem like something that gets put on the back burner, training your staff should be at the forefront of your mind if you own or manage a restaurant. While at first restaurant training may not seem to directly correlate with increasing sales and revenue, keep in mind that the staff and servers are the first customer touchpoint. .

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Training Document Information Server 52

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. General maintenance Restaurant management requires being ever-present and extremely attentive.

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Scheduling Front of House Training Customer Service 158

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

JANUARY 2, 2025

Similarly, AI-driven online ordering platforms are enhancing the upsell process by suggesting add-ons based on customer behavior. This automated approach ensures customers are presented with premium options at the right moment, without relying on staff to remember to offer them.

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Training Customer Service Budgeting Catering 101

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

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Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 17, 2023

They keep the dining areas and bathrooms clean and tidy and presentable. These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. What is the Role of the Front-Line Crew Member?

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Training Customer Service Communication Sanitation 52

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Team culture and customer service also suffer. Orientation and training ($820.96): Onboarding are training are costly and time consuming. What does turnover cost the restaurant industry?

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Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

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Definition Customer Service Catering Information 167

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

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Training Communication Customer Service Blog 52

Synergy Suite

JANUARY 12, 2023

Understanding how to best train new employees (and provide ongoing training to those with longer tenure) can feel like an endless buffet. But the good news about restaurant training is that just like building your menu, you can make your own training mix for best impact. Methods for Training Employees in Restaurants.

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Training Information Scheduling Definition 52

Hospitality Net

MARCH 4, 2024

During Mastery 2024, tech teams will develop solutions to speed up and improve the hotel onboarding process, measure and visualize a property’s environmental footprint, improve the customer service experience, and more.

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Workshop Customer Service Presentation Training 64

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

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Housekeeping Maintenance Training Customer Service 93

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

JUNE 2, 2023

With that said, we shouldn’t underestimate the need for qualifications and training where possible to encourage career development within hospitality. This is despite 70% of hospitality and tourism businesses offering training, a statistic that the government noted is in line with the overall average for all UK industries.

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Workshop Training Customer Service Scheduling 105

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

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Customer Service Front of House Back of House Training 52

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. But do be careful as your customers don’t want to have to wait hours for their food to be delivered. To do this, concentrate on your employees’ pay and training rates.

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Training Customer Service Catering Communication 80

Hotelogix

NOVEMBER 29, 2024

In the hospitality industry, devotion to daily tasks is a must for the best service possible. This presents another challenge for management: raising employee satisfaction without ignoring other business aspects. Is simple to understand and be trained in?

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Guest Satisfaction Valet Services Housekeeping Document 130

Modern Restaurant Management

APRIL 26, 2024

This level of detail and flexibility requires a sophisticated approach to managing and presenting data. The last but crucial step is to train your staff to excel in serving customers with dietary restrictions. It's a win-win: better customer service and a boost for the restaurant's image.

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POS Systems Information Training Server 101

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Service that Sells

SEPTEMBER 19, 2022

If you fail to train your employees properly and one of them makes an illegal sale, the consequences are severe. Responsible alcohol sales training is the most effective way to protect your business, your employees, and your guests. It must belong to the guest who presents it. Having a clear policy on ID-checking is not enough.

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Training Server Document Customer Service 52

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Poor performance could lead to probation and extra training, while outstanding performance could lead to promotions.

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Download Scheduling Communication Accounting 148

Hotel Owner

OCTOBER 30, 2024

AI was making a very big impact on how we presented a product to our customers,” Hentschel explains. By integrating machine learning algorithms, HotelPlanner was able to tailor its offerings to what customers responded to and booked most frequently. AI has become a central component of HotelPlanner’s offerings in recent years.

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Book Customer Service Catering Presentation 113

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

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Customer Service Server Training Communication 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Train staff to handle these calls well and keep people coming back. It is done through the packaging, food presentation and overall customer service. Consumers are hyper aware of how restaurants deliver and present their food. Increase profits by pushing Bundle deals on higher-margin items.

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Marketing Communication Information Reservations 234

7 Shifts

SEPTEMBER 26, 2022

Health, Allergen, and Food Safety Training and Certifications. These increasingly popular restaurant employee classes and programs supplement traditional training and equip employees with extensive taste profiling for different types of food and cuisine in addition to beer, wine, and spirit tasting. Cross-contamination. Undercooking.

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Back of House Front of House Server Download 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Provide Ongoing Career Development or Training. Plus, a better-trained staff in more areas can only serve to benefit the restaurant as well as its employees.

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Scheduling Server Communication Sanitation 148