Customer Service Presentation Service Management 
Revenue Hub
MAY 10, 2023
The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. But every channel is used separately, and the customer experience can be compromised because data is not shared across all channels.
Les Roches
APRIL 3, 2023
This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.
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Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
Modern Restaurant Management
MARCH 1, 2022
“Wait times, poor customer service and order inaccuracy — not price — are being cited in our surveys as the top reasons for dissatisfaction,” said Acerra. Service Management Group (SMG) published new research highlighting how quick service restaurant (QSR) brands can drive app adoption.
Synergy Suite
MARCH 20, 2024
In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.
Les Roches
DECEMBER 28, 2023
Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hotel management and culinary arts, it’s clear these career paths have distinct differences.
Modern Restaurant Management
OCTOBER 16, 2019
Rather than assigning people to prep stations or at checkout, Ono takes advantage of automation to free people up to do what they do best; customer service/engagement and education. Snower will lead the combined organization and partner closely with McDonough through the integration.
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