7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters. “That saves me a lot of time.”

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

OCTOBER 21, 2021

The way your menu is presented should also reflect your concept. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from. Cons: Less control over incoming demand and customer service when relying on third-party apps. Menu design.

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

JANUARY 20, 2020

It presents in two different ways; yellow grease results from deep frying, while brown grease contains FOG that floats or settles into solids. A local vendor’s grease trap services can help you determine your cleaning frequency after inspecting your grease trap and establish a grease trap maintenance schedule for you.

Maintenance 156

Maintenance Scheduling Customer Service Accounting 156

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll jargon and processes aren't intrinsically complicated; they're usually just presented in difficult-to-understand ways. How to create a payroll schedule. And if you don’t.

Scheduling 148

Scheduling Server Information Accounting 148

7 Shifts

NOVEMBER 15, 2024

For instance, if a staff member calls out sick, the manager must adjust the team schedule and redistribute tasks. Sometimes, they may even need to step in themselves to maintain service standards. How would you handle a conflict between a bar staff and a customer? Supply shortages require a different approach.

Events 78

Events Training Scheduling Communication 78

7 Shifts

NOVEMBER 17, 2020

For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. During onboarding, explain how performance reviews work, why they’re important, when staff can expect them, and how they are scheduled.

Download 148

Download Scheduling Communication Accounting 148

Modern Restaurant Management

OCTOBER 24, 2023

This can be done by collecting customer feedback via surveys, conducting social listening and analyzing other customer signals from interactions customers have across owned and third-party touchpoints along the omnichannel journey. For some diners, delivery platforms are the start of their customer journey.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

NOVEMBER 17, 2020

During the months between signing my franchise agreement and opening my store, I continued traveling and giving presentations. It’s your scheduling, cost control, and accounting. And great customer service is about more than facilitating transactions; it’s about building connections.

Definition 189

Definition Training Scheduling Pricing 189

Hotel Owner

OCTOBER 14, 2022

With the pandemic, the industry has had to adapt and learn new ways of working, especially when it comes to direct contact or automation with customer service. The LFD signage displays present a new way of delivering targeted and specific messaging created by the venue’s management. .

Presentation 104

Presentation Customer Service Scheduling Information 104

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Get Staff Buy-in On Scheduling. 56% of the restaurant employees we surveyed said that more flexibility in their scheduling would make them happier on the job.

Scheduling 148

Scheduling Server Communication Sanitation 148

Modern Restaurant Management

JUNE 16, 2023

For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have. The National Restaurant Association survey found that over half of all customers consider off-premises dining essential and expect technology to be present when they order and pay.

Customer Service 110

Customer Service Reservations Scheduling Presentation 110

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

FEBRUARY 7, 2023

Donika Hoxhaj, front office manager at multiple New York hotels, says: “As front-desk managers, we’re the first physical interaction with visitors, so it’s essential we use all the tools we can to deliver exceptional customer service. As with any job in the fast-moving hospitality environment, there will be hurdles to address.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

7 Shifts

APRIL 7, 2021

During the orientation process, experienced workers or trainers will present key knowledge about your business, practices, and other relevant information about your staff's basic performance. This process also includes exploring the historical and philosophical practices of customer service.

Training 148

Training Information Scheduling Customer Service 148

Synergy Suite

APRIL 27, 2023

Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 13. Tickets are now on sale. Businesses have the insights and tools they need to run the back office—all in one place with SynergySuite.

Customer Service 98

Customer Service Scheduling Presentation Marketing 98

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Reduced costs Waste is everywhere in the restaurant industry.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

RMSes vary widely in terms of features and functions, but most include point of sale (POS), inventory management, staff management, payroll, employee scheduling, and more. These systems offer a unified solution for sales, inventory, and customer management. Reduced costs Waste is everywhere in the restaurant industry.

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

DECEMBER 27, 2019

Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling. Team culture and customer service also suffer. Ask colleagues for referrals, reward employees for recommending talented friends, and be present at hiring fairs. So what’s to blame for the high turnover? Here’s how.

Server 144

Server Training Front of House Back of House 144

7 Shifts

AUGUST 12, 2021

Personalization is a significant trend that has been present for several years. You can use handwritten cards and send them to your customers to build a friendly and warm relationship. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. In addition, you don't have to stop at emails only.

Marketing 158

Marketing Information Download Customer Service 158

Modern Restaurant Management

JANUARY 9, 2020

I see significant potential to build upon the solid foundation of the Company’s existing relationships with diners and restaurant partners in terms of Waitr’s product offering and customer service, and I look forward to discussing these initiatives in future interactions with the financial community.” For Good Causes.

Scheduling 112

Scheduling Training Customer Service Pricing 112

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Payroll jargon and processes aren't intrinsically complicated; they're usually just presented in difficult-to-understand ways. A two-week pay cycle , resulting in a bi-weekly pay schedule.

Scheduling 78

Scheduling Document Information Server 78

Revenue Hub

JANUARY 11, 2024

These findings were presented in Hilton’s third-annual trends report, titled “What Millennials, Gen Z, Gen X, and Baby Boomers Tell Us About Travel in the Year Ahead.” Hotel chatbots powered by generative AI enable rapid responses to guest queries, improving customer service scores.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Hotel Owner

JUNE 2, 2023

The course itself is concerned with professional development, personal development, marketing, finance, operations management, customer service, operations, and management. “We update the content of the course to reflect these changes, but the structure of the course has stayed the same.”

Workshop 105

Workshop Training Customer Service Scheduling 105

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

7 Shifts

MAY 23, 2024

as they present the menu and take your customers' orders, then you're already practicing the art of upselling. The one thing you should never forget is that nothing compares to top-notch customer service , which starts with a warm greeting as soon as your customers enter the door.

Pricing 78

Pricing Scheduling Events Marketing 78

Hotel Owner

MAY 22, 2024

Spanning 30 acres above Lake Vyrnwy, the property presents significant development potential. The hotel, owned and managed by the same family for 37 years, has undergone substantial upgrades and service expansions under their stewardship. The company now operates over 40 properties across Europe and plans further expansion.

Customer Service 52

Customer Service Scheduling Presentation Pricing 52

Les Roches

SEPTEMBER 16, 2024

This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Customer Service 52

Customer Service Budgeting Communication Training 52

Modern Restaurant Management

AUGUST 19, 2020

and Jim Plamondon and present a secretarial citation from the state. Diversified Foodservice Supply LLC, reorganized its portfolio of businesses to better support its customers. .” Plus, deliveries and pickups can easily be scheduled on Valqari’s app (available for iOS and Android).

Events 206

Events Accounting Communication L&D 206

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113