Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The dishes you offer, their presentation, where you get your ingredients, and how you lay out your menu. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers.

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Communication Customer Service Accounting Presentation 93

Hospitality Net

JANUARY 15, 2025

RIU Hotels & Resorts has announced the launch of its fully revamped website and innovative mobile app, which have been designed to offer an exceptional user experience and enhance the chains omnichannel connection with its customers.

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Presentation Customer Service 95

Revenue Hub

JANUARY 21, 2025

Leaving negative reviews visible also gives your hotel a chance to flex your problem-solving and customer service skills, with thoughtfully crafted replies. If you respond to reviews with honesty and maintain an authentic presence on your Google Business Profile, this will positively impact your hotel in both the present and future.

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Article Customer Service Presentation Book 108

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Also, staff retention is important because you have to make sure the staff is great with customer service.

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Customer Service Presentation Marketing Server 88

Synergy Suite

DECEMBER 10, 2024

Recognition Highlights SynergySuite’s Commitment to Excellence in Customer Support [Lehi, UT, USA] December 10, 2024 SynergySuite, a leading global provider of back-of-house restaurant management technology, is proud to announce its recent win of Best Customer Service Award at the BRIX Holdings 2024 conference.

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Customer Service Back of House Scheduling Presentation 52

Social Hospitality

FEBRUARY 3, 2025

Social media platforms also allow companies to communicate directly and foster personalized dialogue with customers, which is pivotal to building trust and loyalty. Real-time interaction also enhances customer service, allowing instant feedback and resolving queries, enhancing satisfaction and retention rates.

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Communication Strategic Planning Presentation Customer Service 69

Modern Restaurant Management

FEBRUARY 13, 2024

Where franchisors can miss an important opportunity is in the presentation of the financial information. Franchisors should carefully evaluate both the data being disclosed for the upcoming year and the format in which it is presented, asking questions like: How many years’ worth of data is relevant for the prospective franchisee?

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Document Presentation Information Customer Service 187

Hotelogix

NOVEMBER 28, 2024

Whether it's business travelers seeking efficiency, luxury seekers craving unique experiences, or budget-conscious families planning their vacations, each group has distinct needs and preferences that present unique revenue opportunities.

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Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

MAY 10, 2021

With so much of a focus on health and safety, other details and levels of service are understandably pushed to the backburner. While the safety of guests and staff should remain the top priority, there are a few strategic ways that operators can elevate their service to retain and grow business right now.

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Presentation Information Customer Service Marketing 195

STAAH

MAY 2, 2023

Stage 4: Experiencing This stage is all about customer service and ensuring the person leaves with a smile on their face. Great customer experience is critical for lots of reasons but also because happy customers will share their experience online with their network.

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Presentation Book Travel and Tourism Marketing 98

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

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Customer Service Presentation Information Hospitality Management 203

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

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Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

NOVEMBER 24, 2020

Social media is also a key component to communicating quickly with customers, as Instagram has become a sort of customer service platform throughout the pandemic.

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Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

JANUARY 2, 2025

Similarly, AI-driven online ordering platforms are enhancing the upsell process by suggesting add-ons based on customer behavior. This automated approach ensures customers are presented with premium options at the right moment, without relying on staff to remember to offer them.

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Training Customer Service Budgeting Catering 100

The Restaurant Times

SEPTEMBER 3, 2021

He has made a name for himself with his ‘can do’ attitude, extreme passion for customer service and creating innovative strategies for the restaurant industry. It is always important for a restaurant owner to be present on the premises to make sure that everything is going right. .

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Customer Service Marketing Presentation 52

Modern Restaurant Management

SEPTEMBER 10, 2021

Whether it’s providing in-store entertainment, activating social media promotions or implementing QR-code menu options, the digital initiative among restaurateurs is clearly present, but it’s not enough. The advantages of hologram technology aren’t limited to novelty, either.

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Blog Customer Service Presentation Training 194

Modern Restaurant Management

SEPTEMBER 7, 2023

Less competition : New movers haven't yet formed brand loyalties or relationships with local businesses, presenting restaurants with a unique opportunity to capture their attention before competitors do. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

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Marketing Catering Customer Service Reservations 203

Modern Restaurant Management

MARCH 13, 2024

These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation. The responsible implementation of robotics involves considering the impact on employment, privacy, and customer experience.

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Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

MARCH 2, 2021

Prior to COVID-19, I would have told my clients that the most important key to success in the restaurant/bar/hospitality business is customer service. In the old days, great customer service, excellent food and positive social media reviews were the key to making that happen.

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Sanitation Training Customer Service Presentation 184

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

APRIL 8, 2024

However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

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Front of House Customer Service Accounting Communication 187

Hospitality Net

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Then it was my turn to speak.

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Customer Service Presentation 92

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

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Customer Service Guest Satisfaction Blog Information 52

Modern Restaurant Management

JULY 19, 2022

Those payments were made in a card-present situation, though. The majority of payments were now card-not-present transactions, making them much more susceptible to chargebacks. The study, a joint endeavor between Chargebacks911 and Card Not Present, reflects survey results drawn from more than 300 retail merchants across all verticals.

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Server Presentation Customer Service Accounting 194

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. The company's flagship product line includes Flippy 2, CookRight and Sippy. Across the U.S., restaurants are operating with 2.8

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Back of House Front of House Kitchen Operations Customer Service 188

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. But every channel is used separately, and the customer experience can be compromised because data is not shared across all channels.

Communication 97

Communication Customer Service Presentation Reservations 97

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. That means the offer itself and how it’s presented. Voice Response Taps into Emotions. It’s fun, frictionless and fast.

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Marketing Article Information Communication 168

Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! Hotel staff are often overwhelmed with functions and events, special menus, and servicing rooms during a peak travel season. Halloween’s pumpkins have been traded in for Christmas trees.

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Presentation Reservations Customer Service Catering 116

Modern Restaurant Management

OCTOBER 18, 2022

The migration to electronic vehicles (EVs) presents a great business opportunity for restaurants, allowing you to entice key stakeholders – and drive specific behaviors – simply by adding charging stations in your parking lots. You already provide delicious food, exceptional customer service, and an inviting atmosphere, right?

Presentation 189

Presentation Customer Service Accounting Pricing 189

Revenue Hub

APRIL 4, 2024

Revenue from hotel ancillary services is projected to grow by 10% annually until 2024. A growing interest in ancillary hospitality services presents an exciting opportunity for hotel executives to enhance their revenue streams by offering additional spa treatments, tours, and dining experiences.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

Modern Restaurant Management

OCTOBER 28, 2021

You’ll then want to pivot to your customer-service messaging. This approach follows the basic tenets of all good customer service that restaurant veterans understand all too well. But you have to demonstrate on review sites that you are present and engaged. Just Desserts.

Communication 202

Communication Customer Service Information Sanitation 202

Modern Restaurant Management

FEBRUARY 5, 2021

We wanted to keep our staff safe and to give our guests a safe, simple and seamless experience, but still keeping the customer service experience in mind. ’s service model and how this would apply and is driven with Technology. Once we have this l in place, we then present this service model during training.

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Customer Service Communication Presentation Training 191

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Customer service training Customer service is the cornerstone of hospitality.

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Training Customer Service Communication Information 122

Revenue Hub

JUNE 7, 2024

From Baby Boomers to Gen Z, today’s travelers want more than a standard room to sleep in—they want a stand-out experience backed by convenience, luxury, and personalized customer service.

Article 109

Article Customer Service Presentation Pricing 109

Revenue Hub

MAY 2, 2024

While they present opportunities for hotels to enhance the guest experience and drive direct bookings, they also require careful adaptation of marketing strategies and customer service protocols to ensure seamless integration and maintain brand integrity amidst evolving consumer expectations.

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Information Article Book Customer Service 109

Revenue Hub

MAY 2, 2024

They provide customized services, designs, and experiences tailored to different types of guests. Often, specialized brands may struggle against more traditional offerings, as customers may overlook or not fully appreciate a brand’s uniqueness and positioning; and solely compare properties based on price.

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Article Pricing Marketing Customer Service 108