Hospitality Magazine

MAY 20, 2024

With Doshii, you can reduce mistakes and double handling by sending your online app orders to your POS; save time by managing menus for a range of online ordering apps in one place; and sync reservations and rostering apps with your POS for smoother service and optimised staffing. Square goes way beyond just payments.

POS Systems 246

POS Systems Catering Reservations Back of House 246

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. It integrates with your POS system and other restaurant tools to keep track of your stock and let you know when you’re running low. Your team can also adjust reservations directly.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

FEBRUARY 4, 2022

For restaurant owners, this structure means much lower overhead costs, no service staff, using ghost -kitchen POS system, and delivery-only ordering. Restaurants using ghost kitchens may directly provide delivery or use delivery services. These restaurant business trends are changing the way the industry works.

Reservations 218

Reservations Definition POS Systems Customer Service 218

The Restaurant Times

MARCH 10, 2023

Functions of Front of House It is the responsibility of staff working at the front of the house to manage the following: Taking and confirming reservations made over the phone, online, and in person. Directing early customers to the bar area while they are waiting for their tables.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

JANUARY 31, 2024

The past few years forced operators to make a lot of big changes all at once and now they’ve finally found a groove with those new processes, like online ordering (which 95 percent of FSRs say they currently offer), cloud POS systems (which 76 percent of FSRs are now using), and reservations tech (which 62 percent of FSRs are using).

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Synergy Suite

MAY 2, 2023

It enables restaurant owners and managers to focus on delivering excellent customer service while ensuring a well-organized and balanced workforce. Not only is it easy to use, but it includes all the features and integrations you could ask for, combined with excellent customer service.

Scheduling 52

Scheduling POS Systems Communication Reservations 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. What is Hotel Automation?

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Synergy Suite

APRIL 24, 2023

Integration with POS and Kitchen Systems To streamline operations and ensure efficient order processing, online ordering systems often integrate with a restaurant’s point-of-sale (POS) system and kitchen management software.

POS Systems 52

POS Systems Information Maintenance Pricing 52

OpenTable

OCTOBER 20, 2023

Customer service skills should be a key focus , as should teamwork and communication. Investing in your team’s development improves service immeasurably while also fostering loyalty and reducing the need for frequent rehiring and retraining. Use the soft opening to gauge customer reactions to your menu.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Seamless connectivity with POS systems like H&L.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff.

Back of House 211

Back of House POS Systems Training Front of House 211

Synergy Suite

DECEMBER 19, 2023

Proper training and optimizing workflow can lead to faster service and higher customer satisfaction. This includes training on POS systems, menu knowledge, and customer service skills. Table Turnover: Train your staff to efficiently turn tables without rushing customers.

POS Systems 52

POS Systems Scheduling Training Pricing 52

The Restaurant Times

NOVEMBER 11, 2021

7shifts can also work with your POS system. Yelp is one of the most popular and well-known review services available. When it comes to customer experience, as a restaurant owner you want to do everything that can provide that special touch, whether that be your customer service or the music that plays in the background.

POS Systems 93

POS Systems Scheduling Customer Service Reservations 93

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

Synergy Suite

NOVEMBER 6, 2024

Restaurant Inventory Management Best Practices Managing inventory effectively is paramount to every manager or business owner but is especially vital in the restaurant industry to maintain customer satisfaction and keep supply chains running smoothly. Maintain Safety Stock: Keep a reserve of finished products to meet unexpected market demand.

Maintenance 52

Maintenance Vendor Management POS Systems Information 52

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

The Restaurant Times

JULY 28, 2020

Use a standard food cost system and invest in a robust POS system that tracks the opening and closing inventory stock, records every sale, and analyzes the hidden costs that go unnoticed in terms of food wastage or excessive stocking. Besides, create a contingency plan to reserve funds for unexpected situations. .

POS Systems 85

POS Systems Pricing Kitchen Operations Blog 85

The Restaurant Times

NOVEMBER 19, 2021

Brands that strive to deliver excellent customer service need not be concerned. The dining experience is still centred on the service experience. However, restaurants can certainly use technology to automate certain repetitive tasks and relocate workers to areas where they can still provide a human touch.

POS Systems 52

POS Systems Reservations Server Customer Service 52

EATER

JULY 8, 2022

Diners need to understand that things will never be as they were before the pandemic In the final six weeks of our pandemic-born restaurant, customers formed a line out the door and booked out dinner reservations weeks ahead. During quiet services, Seth hounded the agent in charge of processing our beer and wine license.

Server 115

Server POS Systems Budgeting Magazine 115

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hands-on experience in hotel revenue management, reservations, and operations is invaluable.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hands-on experience in hotel revenue management, reservations, and operations is invaluable.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

JANUARY 12, 2024

For instance, the formula could be expanded to include a bunch of other items: Total Revenue = Total Sales + Venue Rental Revenue + Catering Service Revenue + Merchandise Sales + Interest on Investments + Partner and Promotion Revenue …. Revenue can be calculated for a specific time period, like a day, week, month, or year.

POS Systems 52

POS Systems Information Pricing Accounting 52

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 189

Scheduling Server Reservations POS Systems 189

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. Worse yet, some may leave simply because they do not feel valued or that there is no meaning attached to the work they do.

Scheduling 148

Scheduling Server Communication Sanitation 148

Modern Restaurant Management

FEBRUARY 18, 2020

Table stakes today requires a POS system that fully integrates and automates: Inventory management – recipe management and COGS insights. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Integration with third party aggregators. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 31, 2019

At Yelp, we're seeing restaurants move away from a strictly reservations planning model. Restaurateurs are valuing a hybrid approach to reservations and running a waitlist to manage their floor and seat more diners, especially during the holiday season. New technologies enable restaurant owners to understand their customers better.

POS Systems 138

POS Systems Marketing Training Pricing 138

Synergy Suite

NOVEMBER 2, 2023

Automation Automation technology, ranging from self-ordering kiosks to streamlined restaurant inventory management systems , empowers establishments to optimize operational efficiency while mitigating the impact of increasing labor expenses. POS systems, online reservations) to reduce the need for excessive labor.

Scheduling 52

Scheduling Training Information Cost Reduction 52

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. Dozens of companies provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. Do my hyperlinks work?

Marketing 88

Marketing Events Information Download 88

Restaurant Engine

OCTOBER 5, 2022

Your customers can pay quickly and conveniently without pulling out their sanitizer wipes. #3: 3: Online Reservation System. So, how do people make a reservation for a table at your restaurant? If reservations are only available through a phone call, it’s time to change up your technology. tweet this).

Server 59

Server Reservations Scheduling POS Systems 59

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. Using SevenRooms’ online reservation and virtual waitlist tools, Giordano’s will be able to collect and leverage guest data to provide personalized, consistent service and marketing at scale to customers across their portfolio.

Catering 143

Catering Marketing Communication Events 143

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. The ability to mine customer data and distill insights that drive loyalty, and perhaps more importantly trust, will become necessary as we emerge from the pandemic. SpeedLine Solutions CEO John deWolde.

Budgeting 227

Budgeting Sanitation Health & Safety POS Systems 227

Modern Restaurant Management

MAY 5, 2020

Deliverect connects Uber Eats, Deliveroo, Glovo and more delivery companies directly to restaurants’ POS system, automating the online order process. Menus are managed centrally and orders are sent directly to your point-of-sale system and printed in the kitchen with a standardised layout. Deliverect raised €16.25

Sanitation 122

Sanitation Training Marketing Pricing 122