Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JUNE 26, 2024

Understanding hotel management There are a lot of different responsibilities involved in managing a hotel to ensure the efficient functioning of the property while providing exceptional service to guests. This includes managing day-to-day operations, overseeing staff, maintaining facilities and optimizing financial performance.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

The Restaurant Times

MARCH 1, 2022

Your Menu Is Your Star . What you serve will always be the #1 factor that will attract new customers to your restaurant. And if you consistently serve good food and exceptional service, you will have more returning customers to your restaurant. . Stay on top of your takeaways and deliveries with an optimized menu. .

POS Systems 52

POS Systems Training Customer Service Catering 52

Les Roches

JULY 5, 2024

From boutique hotels to luxury resorts, hotel managers play a pivotal role in maintaining high standards of service, maximizing revenue and making a welcoming and hospitable environment for guests and staff alike. Crucially, internships often give you experience in managerial roles rather than entry-level positions.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Lithos POS

DECEMBER 19, 2023

He can execute organizational policies, ensuring a smooth dining experience for customers, and contributing to the restaurant’s success by maintaining high standards of service and efficiency. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

SiteMinder

OCTOBER 11, 2022

Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations. Charging to their room, ordering room service or enjoying their breakfast within a hotel restaurant can all contribute to the enjoyment of their stay. Room service extension. Many guests indulge in room service.

Customer Service 52

Customer Service Reservations Book Marketing 52

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

Scheduling 78

Scheduling Front of House Training Customer Service 78

The Restaurant Times

NOVEMBER 30, 2020

While opening a new restaurant business, multiple factors are considered, ranging from deciding the restaurant concept, design, menu engineering, to hiring and staffing. To make sure that your restaurant business runs into as few problems as possible, you may require the services of a restaurant consultant. Menu Planning and Design.

Training 59

Training Menu Planning Marketing Server 59

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction. Time and Attendance Labor and employee scheduling is closely tied to time and attendance tracking.

Scheduling 52

Scheduling POS Systems Information Labor Cost Controls 52

7 Shifts

OCTOBER 2, 2019

As a manager, planning and organization will become a bigger part of your job. Depending on the type and size of restaurant you manage, you could be responsible for staff schedules, payroll, FOH and/or BOH inventory, and even menu planning. Good interpersonal skills also translate into good customer service skills.

Communication 114

Communication Scheduling Server Training 114

EATER

OCTOBER 21, 2021

The magical communal breakfast I experienced back in 2005 was likely the beginning of the end of traditional rail dining service as we know it. They eliminated traditional dining service on two lines in 2018 and on several more the next year. million on food service, according to Quinzio.

Training 127

Training Budgeting Article Menu Planning 127