Hospitality Net

JANUARY 31, 2024

Many companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer service. The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you.

Customer Service 85

Customer Service Budgeting Training Marketing 85

Modern Restaurant Management

APRIL 3, 2025

I have a varied background in sales, marketing, and HR. I thought the mixture of customer service, catering, and serving up great food would fit me and my family well, so I decided to move forward. Kicking off the training wheels and realizing I am actually riding this bike! I believe in being present in my store.

Presentation 180

Presentation Customer Service Catering Training 180

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This means identifying who your target market is, their needs and preferences, and how you can best serve them. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

Marketing 234

Marketing Communication Information Reservations 234

SiteMinder

NOVEMBER 24, 2024

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. Experience is key, but training can help you to develop faster. Programs usually feature curriculums that take months to complete, but provide in-depth training on hospitality leadership.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Create a Conversation Trigger.

Marketing 226

Marketing Information POS Systems Demo 226

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Hotelogix

DECEMBER 19, 2024

Why Hotel Business Intelligence Matters In today's tough market, you can't just guess. Marketing Hotel business intelligence lets you aim your marketing better. Customer Help: Quick smart support when you need it. Teaching and Setup: Full training for your staff. You need real facts to decide things.

Maintenance 100

Maintenance Training Pricing Information 100

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. Lawton has 25 years of experiential operations and marketing experience spanning branded consumer products.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

JANUARY 2, 2025

As AI phone systems become more sophisticated, customers will have the option to place their orders seamlessly without human interaction. The Off-Premises Dining Shift: Food That Travels Well Delivery and pickup continue to dominate the pizza market as off-premises dining solidifies its role in customer behavior.

Training 100

Training Customer Service Budgeting Catering 100

Modern Restaurant Management

AUGUST 22, 2023

Based on all the buzz, it’s touted as AI-mazing for marketing. This has led many businesses to view it as a marketing magic bullet to solve their revenue woes. The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service.

Marketing 167

Marketing Communication Information Customer Service 167

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. However, productivity is more easily trained than managed. In a survey by Toast , 46% of restaurateurs listed hiring, training, and retaining staff as their biggest challenge.

Back of House 88

Back of House Training Procurement Server 88

Hotelogix

SEPTEMBER 12, 2024

For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service. Marketing Insights  The aggregate data collected from review websites can offer profound marketing insights.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” This includes looking at how the restaurant is running, looking at the people that are coming in, looking at the demographics and doing market research.

Customer Service 88

Customer Service Presentation Marketing Server 88

Modern Restaurant Management

JULY 19, 2021

From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Leverage Marketing Strategy to Remind People You Exist. Should you consider entering the food truck business? Plan for Gaps in Your Budget.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Hotelogix

FEBRUARY 17, 2025

  The global market size for the hotel and resort industry is now $1.5 Hospitality associations act as the connecting link between the individual operators and the larger market. Evaluate the cost of membership against the benefits offered, such as networking opportunities, training programs, and advocacy efforts.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Hang in there!

Customer Service 188

Customer Service Scheduling Training Information 188

Modern Restaurant Management

MAY 29, 2024

Bring marketing along for the ride! but food is a bit visceral, and we’ve been trained to buy it in a certain manner. I think marketing teams can work side by side with the tech and business teams to come up with the brand promise that resonates most with customers. Surge pricing can make a ton of logical sense.

Pricing 193

Pricing Training Marketing Customer Service 193

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. With proper training and employee manuals in place, these roles do not need to be filled in-house. Customer Service. Accounting.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Hotelogix

MARCH 25, 2025

It is also difficult for boutique hotels to gain financing for a property that doesn’t have comparable properties at the price point because there is no baseline – making it harder for boutiques to create a market and break on to the scene. Global distribution systems.

Training 130

Training Customer Service Catering Pricing 130

STAAH

FEBRUARY 25, 2025

Train your front desk and guest relations team to encourage satisfied guests to leave a review. Turn a Negative Review into a Marketing Opportunity Negative reviews dont always spell disaster. Encourage Happy Guests to Leave Reviews Negative reviews are inevitable, but positive ones can outshine them.

Customer Service 81

Customer Service Training Book Marketing 81

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Training 196

Training Customer Service Scheduling Reservations 196

Modern Restaurant Management

NOVEMBER 29, 2021

Customer service starts the moment someone walks into your establishment. It’s happening more and more because of the difficulty restaurant owners and managers are experiencing hiring and training staff. That customer didn’t receive the four things that all customers want: To be heard.

Customer Service 203

Customer Service Training Marketing 203

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

SEPTEMBER 10, 2021

The highly saturated digital market means that digital strategy must stay ten steps ahead of the industry standard in order to succeed, a daunting task for industry leaders and newcomers alike. Functional uses of the technology could include employee training, customer service, food displays, chef demonstrations and more.

Blog 194

Blog Customer Service Presentation Training 194

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 109

Marketing Concierge Information Book 109

Modern Restaurant Management

JANUARY 30, 2024

They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market. They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

JANUARY 16, 2020

Use Reviews to Help Staff and Training. This review genuinely upset me given that the guest was a regular, we had a strong team working that evening and proper customer service and food guidelines were not followed. But we also used this as sign that we needed to refocus our training efforts.

Training 143

Training Customer Service Marketing 143

Modern Restaurant Management

APRIL 29, 2021

.” The $15 minimum wage is a myth – most restaurants are having to pay close to that now, Her longer-term predictions include: Operators are leaving “small” menus developed for delivery in place in order to cut down on the complexity of orders and training required. 200 online orders a month with one to two people.

Scheduling 221

Scheduling Training Server Pricing 221

Hotelogix

OCTOBER 8, 2023

A few hotels spend considerable amount of money on training their staff to interact with the guests. Good communication skills are a learned art and not a natural skill so one should consider training to enhance staff skills. The training should be conducted once a month so that they get a chance to improve their communication skills.

Communication 130

Communication Whitepaper Training Document 130