Modern Restaurant Management

MAY 16, 2024

Each week, do at least the following: Update your business hours in case of special events, weather, or holidays so that customers don’t show up when you aren’t open. If you aren’t getting good reviews, you can do things to improve that like working on your customer service or creating a better atmosphere.

Special Events 185

Special Events Article Events Customer Service 185

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Book Demo 130

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 78

Marketing Catering Events Reservations 78

SiteMinder

MARCH 25, 2025

For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Revenue Hub

JULY 24, 2023

This might include re-hiring or training staff, restocking supplies, marketing initiatives, and ensuring the hotel is clean and inviting. The other approach is operating at a reduced capacity at a reduced cost, focusing on non-room revenue, or targeting niche markets. This can lead to positive reviews and repeat customers.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin. It can easily adapt to market changes, ensuring your hotel remains competitive.

Pricing 75

Pricing Book Article Events 75

Revenue Hub

APRIL 11, 2023

The optimal distribution mix for a hotel depends on the hotel’s target market, location, size, and unique selling points. Marketing systems collect information about guests, and the hotel PMS has all the information about the reservations, which reflects guest behavior.

Book 97

Book Information Reservations Catering 97

Restaurant Engine

AUGUST 9, 2023

Without it, you will find it difficult to improve and maintain a high level of customer satisfaction. Provide ongoing training, especially in customer service. In addition to the consistency of your food, you want to make sure your staff provides the same high level of customer service with every diner, every day.

Customer Service 52

Customer Service Training Special Events Marketing 52

7 Shifts

MAY 23, 2024

Of course, this doesn’t mean that yours has to be extra low—just be extra sure that they’re justified given your competitor’s menu and market fluctuations. ” One strategy you can apply is to avoid raising your prices during the time of year when customers are doing their back-to-school shopping.

Pricing 78

Pricing Scheduling Events Marketing 78

The Restaurant Times

MARCH 17, 2023

Vying for customers, then, has to be incredibly creative to stand out. Restaurant marketing strategies help restaurant owners increase sales and profits. The purpose of this strategy is to attract customers to your restaurant. This is a fantastic on-site marketing strategy. Read along!

Special Events 52

Special Events Events Information Marketing 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

MAY 9, 2023

Vendor and supplier coordination: From catering services to event entertainment providers, you’ll need to research potential suppliers and make sure that they can deliver what is promised. This can be an arduous task when it comes to large-scale event planning, but it can be made easier with event management software.

Events 52

Events Event Coordination Budgeting Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. You can attract your existing customers.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

FEBRUARY 13, 2024

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Catering 40

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Lithos POS

DECEMBER 19, 2023

His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees. Their coordination matters in customer service. Everything you can is related to the customer.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

MBB Hospitality

APRIL 24, 2019

This is where restaurant promotions come in – they give you the unique power to reach your target market and keep them loyal to you. Thankfully, marketing a food business these days has become a tad easier due to social media. Result: Wider market reach to those who can’t afford regular Chili’s prices. The famed U.S.

Definition 40

Definition Special Events Marketing Pricing 40

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

eZee Absolute

MAY 29, 2024

Now, let’s crack the code on how to win those proposals and turn them into happy hotel stays, but before that let’s dig a bit deeper into the group business market. Understanding Group Business Landscape Remember that big corporate event we mentioned? RFPs are your gateway to a goldmine of group bookings. Well, guess what?

Events 52

Events Catering Book Budgeting 52

MBB Hospitality

MARCH 27, 2019

There are plenty of small restaurants that thrive and do well in today’s market. You don’t need a large dining room and you won’t need as much equipment and inventory as you would with a full service restaurant. So if you are not an expert at marketing for example, what should you do? Reward your loyal customers.

Special Events 40

Special Events Events Customer Service Budgeting 40

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Synergy Suite

OCTOBER 12, 2023

Gross profit margin measures the profitability of a restaurant’s core menu items after the cost of goods sold is considered, but operating profit goes further by accounting for costs like labor, rent, utilities, marketing, and other overhead expenses. Promote high-margin items through marketing and menu placement.

Portion Control 52

Portion Control Pricing Accounting Procurement 52

Synergy Suite

NOVEMBER 2, 2023

Monitor overtime expenses and the use of additional labor resources during peak times or special events. Analyze wage rates and compare them to market averages. Adjust employee compensation as needed to remain competitive without sacrificing profitability. Invest in automation and technology solutions (e.g.,

Scheduling 52

Scheduling Training Information Cost Reduction 52

SiteMinder

JULY 4, 2024

The more business you can generate from existing guests, the more healthy your business will be in the long run, since you’ll be able to spend less on marketing and forecast more accurately. Use consistent messaging in your hotel marketing This is quite similar to online dating.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Horizon Hospitality

MARCH 19, 2025

Restaurant Manager Oversees daily operations, including staffing, customer service, and profitability. Whether you’re passionate about food, service, or operations, the restaurant industry offers dynamic career opportunities.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130