Customer Service Marketing Service Management 
Modern Restaurant Management
JULY 19, 2021
From kitchen staff to waitstaff and janitors to managers, the industry is faced with one of the tightest labor markets in years amid an economic recovery from one of the worst crises in living memory. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.
SiteMinder
NOVEMBER 24, 2024
Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.
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Modern Restaurant Management
JUNE 30, 2021
Loyalty programs are the bridge to building brand affinity, so prioritizing loyalty as a technology, marketing, and operations initiative will be critical for QSRs to maintain their share of customers’ wallets. With the collection of more customer data comes the opportunity to retool customer engagement marketing.
Hotel Owner
MARCH 18, 2025
Before taking on his new role at Bowood, he led the team at the 5-star Nare Hotel in Cornwall for six years, where he successfully advanced the hotel into the prestigious 5-star market. Her career began in the travel sector, where she spent seven years as a travel agent, progressing from trainee to manager in just three years.
Revenue Hub
MAY 10, 2023
The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. To this end, your hotel may have many communication channels at travelers’ disposal, but if these channels don’t talk to each other, it is not an omnichannel service.
7 Shifts
AUGUST 18, 2024
A restaurant expense is a recurring payment that generates revenue like utilities, rent, payroll, or marketing. Your restaurant is different so ensure you find your ideal food cost (discussed later) Labor cost : Roughly 30% of revenue including management salaries of 10% Insurance varies by provider and type. Fast casual: 28.9%
SiteMinder
FEBRUARY 29, 2024
This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Trainees learn how to craft compelling sales pitches, utilise digital marketing tools, and develop strategies to target various market segments.
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