Modern Restaurant Management

AUGUST 9, 2022

Restaurants can even deliver a simple text message to accept customer payments instead of taking credit cards over the phone while others wait on hold. The digital solutions mean a kitchen becomes the source of revenue – with less hostess, server, busser, or other overhead costs.

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Reservations Information Server Customer Service 201

Modern Restaurant Management

APRIL 27, 2022

The same is true of bartenders who don’t have to worry about creating 20+ different drinks all night and servers who don’t have to worry about having all the knowledge of the menu at their disposal throughout a 10+ hour shift. Issues with service from busy servers and hosts. Issues with food from rushing cooks.

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Reservations Server Customer Service Scheduling 212

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. Additionally, AI algorithms can analyze customer data to create personalized marketing campaigns, significantly improving customer engagement and retention.

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Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

OCTOBER 23, 2020

A great menu or location will bring customers into your restaurant, but stellar customer service is what will keep them coming back. Providing excellent service and a friendly atmosphere will earn you regulars – and those sought after five-star customer reviews. So how do we develop vital customer service?

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Communication Training Customer Service Server 178

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. In addition to improving the customer experience, it allows everything to run more efficiently, increases table turnover, and increases the bottom line.

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Server Customer Service Budgeting Catering 180

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

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Server Training Pricing Customer Service 163

Modern Restaurant Management

APRIL 5, 2023

Uniquely engage the guest Customer service carries significant weight in the restaurant industry, yet it is one of the top drivers of negative reviews. Managers may be dealing with issues elsewhere, or servers may be running orders to other tables. Our staff will fix the problem now, Yelp can’t do that!”

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Communication Server Customer Service Information 178

Modern Restaurant Management

MAY 14, 2020

Another way to personalize a web experience is to allow customers to create accounts, which lets them see their past favorites and orders, save payment methods and more. Analyze Online Conversations to Adjust Current and Future Strategies.

Server 223

Server Customer Service Accounting Marketing 223

7 Shifts

DECEMBER 18, 2023

Tip management At many restaurants, servers need to complete tip pools and tip payouts at the end of each shift. With tip payouts, servers share portions of their tips with other staff members, such as bartenders, hosts, and food runners. This information can then influence your marketing initiatives.

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POS Systems Scheduling Reservations Communication 158

7 Shifts

OCTOBER 21, 2021

Virtual restaurants, also known as ghost kitchens, cloud kitchens, or dark kitchens, are a relatively new concept that's growing alongside the delivery app market. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Example: PitaWay.

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Scheduling Server Presentation Marketing 148

Modern Restaurant Management

APRIL 29, 2021

Other tactics he used: reaching out to community centers, reaching back to former employees for temp help and recruiting marketing or culinary students. ” Technology is providing some solutions and enabling staff to focus on hospitality, according to Hope Neiman, Chief Marketing Officer for Tillster.

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Scheduling Training Server Pricing 221

Modern Restaurant Management

OCTOBER 7, 2021

Digital checklists boost efficiency and accuracy, eliminating confusion among chefs, cooking assistants, and servers. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Relying on reservation technology can help organize the process.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JANUARY 8, 2024

This shift will necessitate staff training and automation to deliver personalised experiences, and restaurants will cater to the rising trend of digital nomadism by providing high-speed co-working spaces, merging technology with human touch to meet evolving customer expectations.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. A customer will complain, the expo line will get backed up, a server may fall and drop an order. Your job during service is to fix problems and help your staff.

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Budgeting Server Front of House Back of House 166

Modern Restaurant Management

AUGUST 26, 2024

This convenience has made the online food delivery market massive, with global revenues of over $1 trillion in 2023 alone. As the huge market keeps growing, expected to hit $1.8 Now, let's explore your choices in deep: building a custom app or using popular delivery platforms.

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POS Systems Training Front of House Information 179

Restaurant Engine

JUNE 22, 2022

With the global point of sale (POS) market growing at exponential rates , you may be wondering if a POS system is really worth the investment for your restaurant. A POS system can help speed up your restaurant, meet your customers’ needs faster, and help your team work more efficiently. You Help Your Staff be More Efficient.

POS Systems 111

POS Systems Server Customer Service Marketing 111

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

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Customer Service Marketing Scheduling Special Events 148

Modern Restaurant Management

OCTOBER 17, 2019

If I want to win the hearts of my customers, I want to Bet on Talent to deliver as opposed to technology, marketing or other priorities. Talent makes emotional connections with the customers their wins their hearts and ultimately their loyalty. Customers are very picky about their food and it is so hard to please every customer.

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Customer Service Book Server People Development 126

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Marketing efficiency and effectiveness.

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Marketing Catering Customer Service Front of House 215

LimeTray

FEBRUARY 9, 2025

Top 10 Restaurant POS Systems and Their Features With so many restaurant POS options on the market, finding the perfect POS solution for your restaurant can feel overwhelming. Order Management Picture a busy night at your restaurant, with servers running around and orders flying init’s easy for things to get lost in the shuffle.

Pricing 52

Pricing POS Systems Server Scheduling 52

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. When you have a smaller menu, your servers are better trained and better equipped to talk about your options.

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Server Training Customer Service Catering 126

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. If you lose a server once every two months, you have to replace that position six times a year, which equates to a $35,184 penalty to replace your employees! When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

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Server Training Front of House Back of House 144

LimeTray

JANUARY 31, 2025

The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity. The mobile POS payments market alone is projected to reach 427.80 Here are the main types of POS systems to consider for customization.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

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Server Customer Service Training Communication 78

Modern Restaurant Management

JUNE 24, 2020

Additionally, when buyers place an order through Square Online Store, sellers receive their contact information in the Square Customer Directory and are able to maintain sales history for those customers. Travel Safe features are available in all 49 markets where Tripadvisor operates. In the U.S., Paytronix Systems, Inc.,

Sanitation 215

Sanitation Information Marketing Server 215

Modern Restaurant Management

DECEMBER 21, 2022

Customers will in turn become more accustomed to conversing with AI in these situations, creating a win-win situation. We’ll also see AI being used to handle everything from text marketing campaigns, managing inventory to counting orders, tracking customers in real-time, and monitoring the number of people at dining tables.

Pricing 197

Pricing POS Systems Front of House Marketing 197

7 Shifts

SEPTEMBER 9, 2024

For example, if you’re hiring for a server position, instead of saying “competitive pay,” specify the wage range, such as “$15-$18 per hour, plus tips.” One notable restaurant social media marketing strategy is to feature your staff’s contributions and share their stories.

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Training Scheduling Server Communication 134

LimeTray

FEBRUARY 17, 2025

From offering faster services to achieving higher precision and improving customer satisfaction, automated ordering systems are revolutionizing restaurants. With the online food delivery market expected to hit $1.85 Supercharge your marketing efforts with LimeTray CRMs marketing automation.

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Training Marketing Information Server 52

LimeTray

JANUARY 20, 2025

However, for servers, relaying these customizations accurately to the kitchen can be a high-stakes game of telephone. A modern POS system eliminates guesswork in order management, allowing servers to accurately capture orders, handle special requests, and transmit them to the kitchen. Oh, and make it vegan.”

POS Systems 52

POS Systems Reservations Server Scheduling 52

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. It handles payment processing, order management, and day-to-day reconciliation and streamlines operations and marketing. Online Payments .

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POS Systems Server Information Front of House 98

Modern Restaurant Management

FEBRUARY 21, 2023

Perhaps more than you would have tipped these under-par servers in the first place. ” That’s not going to make any manager feel good about the service they’re providing. And the next day there’s a scathing Yelp review criticizing customer service, the quality of food or both.

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Server Customer Service Training Marketing 117

LimeTray

JANUARY 9, 2025

It simplifies the transaction process and ensures smooth customer service. Customer Data Collection A practical restaurant POS doesnt just handle transactionsit learns from them. For example, a popular chain like Shake Shack implemented mPOS at their locations, allowing servers to take payments right at the table.

POS Systems 52

POS Systems Front of House Information Demo 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

The Restaurant Times

JULY 15, 2020

Customers are an integral part of the restaurant business. At a time when there is intense competition, the kind of customer service a restaurant provides determines its success or failure. While customer service may be associated with dine-in facilities, it is an equally important part of online delivery services as well.

POS Systems 69

POS Systems Server Scheduling Customer Service 69