Hotelogix

FEBRUARY 17, 2025

Long Hours and Unpredictable Schedules Late-night shifts, split schedules, and long hours of work can burn out the most dedicated worker. Scheduling flexibility and having enough rest between shifts remain a major improvement in retaining employees. Fair pay, good schedules, career growth, and work culture are what matter.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Hotelogix

SEPTEMBER 12, 2024

For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service. Marketing Insights  The aggregate data collected from review websites can offer profound marketing insights.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Assume a customer discovers your website but cannot identify where you are located or how to contact you.

Marketing 158

Marketing Information Download Customer Service 158

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them.

Customer Service 188

Customer Service Scheduling Training Information 188

7 Shifts

OCTOBER 22, 2019

Creating an Instagram marketing strategy for your restaurant is just a part of getting your business up and running. Instagram is influencing menu offerings, restaurant design, and marketing strategies. There are three main steps to creating a winning restaurant Instagram marketing strategy.

Marketing 113

Marketing Accounting Scheduling Download 113

SiteMinder

NOVEMBER 24, 2024

Popular hospitality leadership certifications, programs and courses include: Hospitality leadership course This training focuses on building specific skill sets or gaining specific knowledge within hospitality leadership, like customer service management, strategic decision-making or running a team.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

APRIL 9, 2024

Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. AI serves as the solution to address these changing demands, enabling restaurants to enhance customer experiences and stay ahead of the curve.

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

FEBRUARY 29, 2024

Innovative tech tools, like AI, can improve forecasting, inventory management, scheduling, customer service, marketing, and many other essential business tasks. Improve the customer experience. Tech tools are essential to improve the customer experience and give guests more seamless, enjoyable experiences.

Customer Service 195

Customer Service Scheduling Sanitation Program Management 195

Hotelogix

DECEMBER 19, 2024

Why Hotel Business Intelligence Matters In today's tough market, you can't just guess. Marketing Hotel business intelligence lets you aim your marketing better.   For instance: Staff Scheduling: Make the best use of your workforce based on expected occupancy and demand. You need real facts to decide things.

Maintenance 100

Maintenance Training Pricing Information 100

Modern Restaurant Management

JUNE 22, 2020

With six times the engagement of email, text messaging is revolutionizing the marketing strategies of QSR, fast food, and dine-in restaurants. Text marketing offers unique and exciting approaches to generate peak engagement and ultimately drive more successful campaigns. Resist the urge to flood phones with messages day after day.

Communication 202

Communication Reservations Information Marketing 202

Modern Restaurant Management

FEBRUARY 15, 2022

But while some may predict a future with burger-flipping robots, it’s hard to imagine tech taking the place of a skilled line cook, experienced server, or seasoned marketer. Using a smartphone or digital device, customers can place orders, add to existing orders, and pay their checks right from their table without server interaction.

Server 225

Server Marketing Front of House Back of House 225

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. QSRs need to approach automation investments with a nuanced understanding of their position in the market as well as their existing perception among consumers.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Reservations 181

Reservations Customer Service Marketing Pricing 181

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Hotel Business

SEPTEMBER 12, 2024

With a significant concentration of projects scheduled to start in the next 12 months and early planning stages, particularly in the upscale and upper-midscale segments, the industry appears poised for substantial new supply growth. In fact, the pipeline’s reach is impressively broad, with 96 distinct markets across the U.S.

Scheduling 111

Scheduling Accounting Customer Service Business Development 111

7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Back of House 88

Back of House Training Procurement Server 88

Hotel Owner

MAY 14, 2024

Hotel marketing has come a long way, with the majority of holidaymakers – domestically and abroad – using the internet and their social media accounts to research and choose their next vacations. Are you aiming to build brand recognition in a new market? Do you want to boost off-peak season occupancy rates?

Marketing 98

Marketing Book Information Customer Service 98

The Restaurant Times

AUGUST 29, 2020

One of the biggest challenges restaurateurs are facing today is marketing during the reopening. The new reality for restaurateurs is going digital and leveraging online mediums to gain customers’ trust. In this article, we will uncover some effective restaurant marketing tactics to market your restaurant during the reopening phase. .

Marketing 105

Marketing Communication Information Customer Service 105

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. A restaurant expense is a recurring payment that generates revenue like utilities, rent, payroll, or marketing. However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance.

Scheduling 130

Scheduling Document Customer Service Reservations 130

Modern Restaurant Management

APRIL 29, 2021

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “A customer can read the menu, enter their order and pay for the meal, all from their phone or table device. .”

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

MARCH 13, 2024

The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability. These skills include digital literacy for managing online orders and reservations, exceptional customer service, and culinary expertise for more efficient and high-quality food preparation.

Training 196

Training Customer Service Scheduling Reservations 196

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. Which brings us to….

Marketing 113

Marketing Reservations Accounting Information 113

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

AUGUST 9, 2022

Customer service : Restaurants are able to send a short “How was your food?” On the other side, the customer can quickly text for updates about their delivery status or if the order happens to be incorrect. Customers can ask any questions about safety protocols or menu options right away.

Reservations 201

Reservations Information Server Customer Service 201

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Builds greater autonomy by giving employees control over their own schedules. ” Digital Communication Can Increase Customer Loyalty. Opening a platform for employee recognition, a big-ticket item when it comes to securing employee loyalty.

Communication 197

Communication Front of House Information Customer Service 197

7 Shifts

OCTOBER 21, 2021

Virtual restaurants, also known as ghost kitchens, cloud kitchens, or dark kitchens, are a relatively new concept that's growing alongside the delivery app market. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. Example: Shake Shack.

Scheduling 148

Scheduling Server Presentation Marketing 148

7 Shifts

AUGUST 22, 2024

Virtual restaurant concepts only exist in apps, and use ‘ ghost kitchens ’ (aka ‘virtual kitchens’ or ‘dark kitchens’) to serve a virtual menu to virtual customers. Savvy restaurateurs have developed the virtual restaurant concept alongside the exploding third party delivery app market to capture incremental revenue increases.

Scheduling 148

Scheduling Marketing Customer Service Magazine 148

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Restaurant Engine

DECEMBER 14, 2022

Today’s consumer spends hours on social media each week, and if you aren’t leveraging the power of social media marketing, it’s time to get off the fence and take action. Consider the importance of word of mouth marketing. Now imagine that same word of mouth marketing on an exponential level. 1: Social Media is Valuable.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. One great thing about the online delivery market is that it produces massive amounts of data. Store schedules and labor management.

Marketing 215

Marketing Catering Customer Service Front of House 215

SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

7 Shifts

SEPTEMBER 9, 2024

From offering flexible work schedules and providing regular feedback and recognition, let’s explore strategies to build a strong, committed team that drives your restaurant’s success. And allow them to plan their lives by sending them the work schedule at least two weeks in advance.

Training 134

Training Scheduling Server Communication 134