Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies.

Marketing 203

Marketing Catering Customer Service Reservations 203

Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. What is hotel reservation software for small hotels? Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. This data enables creating memorable experiences.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

JANUARY 9, 2025

  Expanding to Newer Markets More travelers are now booking hotel rooms by the hour for flexibility and affordability. The hourly booking market, valued at $16.67 This initiative allows us to penetrate the Tanzanian hotel market. out 5 , with hundreds of clients speaking highly about our support services.

Demo 130

Demo Document Book Marketing 130

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This means identifying who your target market is, their needs and preferences, and how you can best serve them. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

SEPTEMBER 12, 2024

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Add a QR code to your marketing materials leading people to your Facebook page.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. The platform was specifically designed to utilize AI for a range of that address top-of-the-funnel and customer support challenges.

Marketing 167

Marketing Pricing Customer Service Catering 167

Revenue Hub

SEPTEMBER 27, 2023

This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. Subscribe to our weekly newsletter and stay up to date Why transactional marketing is not enough in the hotel industry? Transactional marketing in the hotel industry focuses on short-term, one-time interactions with guests.

Marketing 109

Marketing Guest Satisfaction Reservations Book 109

Modern Restaurant Management

AUGUST 22, 2023

Based on all the buzz, it’s touted as AI-mazing for marketing. This has led many businesses to view it as a marketing magic bullet to solve their revenue woes. The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service.

Marketing 167

Marketing Communication Information Customer Service 167

STAAH

APRIL 7, 2025

STAAH came recommended by other properties, standing out for their technical excellence, market knowledge and most importantly, customer service. Optimised workflows and efficiency with STAAH STAAH enabled automatic syncing of prices, availability and reservations across all Vivatel systems.

Book 73

Book Pricing Definition Customer Service 73

Modern Restaurant Management

JUNE 22, 2020

With six times the engagement of email, text messaging is revolutionizing the marketing strategies of QSR, fast food, and dine-in restaurants. Text marketing offers unique and exciting approaches to generate peak engagement and ultimately drive more successful campaigns. Resist the urge to flood phones with messages day after day.

Communication 202

Communication Reservations Information Marketing 202

InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. While traditional marketing strategies still yield results, they have now become merely an auxiliary factor in the overall success of a robust hotel marketing plan.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Ghost Kitchens. Delivery Options.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Modern Restaurant Management

JULY 13, 2020

Reservations to avoid crowd gatherings : Restaurants are now open to a certain capacity, so reservation systems (if they weren’t already) have been implemented. If they don’t have an existing reservation system and are using a “first come first serve” seating option, managing waiting crowds will be top of mind.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

Modern Restaurant Management

OCTOBER 7, 2021

Reservation processing. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Reservation Processing. Keeping track of reservations has always proven to be an uphill task for restaurant operators. Kitchen operations. Dining room procedures.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

APRIL 9, 2024

. "Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Marketing 113

Marketing Reservations Accounting Information 113

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. Lawton has 25 years of experiential operations and marketing experience spanning branded consumer products.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

AUGUST 24, 2022

There is a myth surrounding traditional outsourcing models amongst small businesses, such as in the restaurant industry, that they are too small to take advantage of the global talent market. Customer Service. Co-sourcing Customer Service employees is extremely popular in the restaurant industry.

Accounting 180

Accounting Customer Service Marketing Reservations 180

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Reservations 212

Reservations Server Customer Service Scheduling 212

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

STAAH

MARCH 19, 2023

Philippines-based Royale Paragon Hospitality Group is a hospitality marketing management company looking into multiple boutique properties across the country, including A’s Guest House, Vivien’s Hotel, and Felicity Island Hotel in Lapu-Lapu City. As the updates are in real-time across all channels, rate parity issues are no longer a concern.

Marketing 98

Marketing Pricing Customer Service Reservations 98

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

AUGUST 9, 2022

Customer service : Restaurants are able to send a short “How was your food?” On the other side, the customer can quickly text for updates about their delivery status or if the order happens to be incorrect. Customers can ask any questions about safety protocols or menu options right away.

Reservations 201

Reservations Information Server Customer Service 201

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. The report also covers cancellations, no-shows, and temporary reservations for the day.

Housekeeping 147

Housekeeping Reservations Information Budgeting 147

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty. Restaurants should have a robust marketing strategy and strong online presence to attract new customers these days. But restaurants can’t survive on one-and-done diners.

Communication 197

Communication Information Front of House Customer Service 197

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Modern Restaurant Management

MARCH 8, 2022

This will encourage the customer to come back and see how you've implemented changes. I had a birthday party reserved for tonight for my 12-year-old son – they called me today, CANCELING MY RESERVATION. Response: “Hey [customer name]! Example : “If I could give zero stars I would!

Reservations 225

Reservations Information Customer Service Marketing 225

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Reservation confirmation email template Subject: Your Reservation Is Confirmed! Your reservation for [dates] is confirmed. Please review your booking details below.

Communication 109

Communication Reservations Customer Service Article 109

Modern Restaurant Management

JUNE 12, 2024

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Revenue Hub

DECEMBER 6, 2024

AI can also meaningfully enhance customer service through chatbots and virtual assistants that can assist guests with booking reservations, answering questions, and providing curated recommendations.

Book 109

Book Travel and Tourism Pricing Information 109

Hospitality Magazine

MAY 20, 2024

But it’s important operators make the time to research the market and invest in platforms that make life easier — running a venue is stressful as it is, so why not streamline where you can? From ordering, rostering, and reservations apps to payments and venue operations, Doshii has apps to suit every aspect of your business’ needs.

POS Systems 246

POS Systems Catering Reservations Back of House 246

7 Shifts

DECEMBER 18, 2023

These kiosks not only created a positive customer service environment but also helped the chain navigate FOH labor shortages in recent years. For example, analytics can help you identify which shifts are most lucrative and which menu items are most popular with customers. Your team can also adjust reservations directly.

POS Systems 158

POS Systems Scheduling Reservations Communication 158