Revenue Hub

SEPTEMBER 27, 2023

This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. Subscribe to our weekly newsletter and stay up to date Why transactional marketing is not enough in the hotel industry? Transactional marketing in the hotel industry focuses on short-term, one-time interactions with guests.

Marketing 93

Marketing Guest Satisfaction Reservations Book 93

Revenue Hub

JULY 13, 2023

NB: This is an article from RateGain A world where your pricing strategy is not just about numbers, but about understanding choices, dreams, and the urge to travel. A world where your revenue management and marketing teams work hand in hand to craft personalized offers that guests can’t resist. So, What can You Do?

Pricing 97

Pricing Book Guest Satisfaction Article 97

Modern Restaurant Management

AUGUST 22, 2023

Based on all the buzz, it’s touted as AI-mazing for marketing. This has led many businesses to view it as a marketing magic bullet to solve their revenue woes. The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service.

Marketing 167

Marketing Communication Information Customer Service 167

Revenue Hub

NOVEMBER 24, 2022

Hotel Marketing is only effective if the execution is done right. The core of a good hotel marketing strategy is to promote the right product in the right place , at the right price , and at the right time to the right audience. A planned approach to marketing helps you to set clear objective s.

Marketing 94

Marketing Pricing Book Communication 94

STAAH

MARCH 19, 2023

Philippines-based Royale Paragon Hospitality Group is a hospitality marketing management company looking into multiple boutique properties across the country, including A’s Guest House, Vivien’s Hotel, and Felicity Island Hotel in Lapu-Lapu City. As the updates are in real-time across all channels, rate parity issues are no longer a concern.

Marketing 91

Marketing Pricing Customer Service Reservations 91

Modern Restaurant Management

AUGUST 28, 2024

Modern Restaurant Management (MRM) magazine connected with Kim Lawton, founder and CEO of New York City-based marketing agency Enthuse to discuss social media accountability, safeguarding a brand, best practices and more. Lawton has 25 years of experiential operations and marketing experience spanning branded consumer products.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Metasphere

AUGUST 11, 2023

Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences. These systems can monitor guest activities and sentiments across various channels, including social media, email, and customer service interactions.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Revfine

MAY 19, 2024

Check-in lines, a full luggage store, and you running around, juggling hotel admin work, staff, customer service, marketing, and prices. Welcome to the high season. Amidst this chaos, implementing a new technology solution like a Revenue Management System (RMS) might be the last thing on your to-do list.

Customer Service 119

Customer Service Pricing Marketing 119

InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. While traditional marketing strategies still yield results, they have now become merely an auxiliary factor in the overall success of a robust hotel marketing plan.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Restaurant Engine

APRIL 24, 2024

Marketing is the key to growing your restaurant and increasing your brand awareness. To do those things, you need a strong, well-developed marketing strategy. In this article, we look at the eight most frequently asked marketing questions for restaurants. 1: What is the “Marketing Mix?” 2: Why Do I Need a Website?

Marketing 52

Marketing Customer Service Pricing Definition 52

STAAH

NOVEMBER 22, 2022

Hotel Marketing is only effective if the execution is done right. The core of a good hotel marketing strategy is to promote the right product in the right place , at the right price , and at the right time to the right audience. A planned approach to marketing helps you to set clear objective s. Find out more here.

Marketing 76

Marketing Pricing Book Blog 76

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

Customer Service 193

Customer Service Front of House Server Pricing 193

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 78

Marketing Catering Events Reservations 78

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improving customer service.

Front of House 180

Front of House Customer Service Accounting Communication 180

Hotelogix

OCTOBER 1, 2024

Dynamic Pricing and Real-Time Inventory Updates Dynamic pricing is nothing new, but it’s becoming more advanced. Thanks to AI, OTAs can adjust prices based on demand, competitor pricing, and customer behavior. This shift is reshaping how OTAs market their listings, giving travelers more diverse options.

Book 130

Book Pricing Customer Service Budgeting 130

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

Reservations 181

Reservations Customer Service Marketing Pricing 181

InnQuest

APRIL 5, 2023

Yield management, also known as revenue management, is a strategy hotels use to optimize their revenue by adjusting prices and inventory according to consumer demand. Yield management is a pricing strategy that predicts customer demand and adjusts prices to maximize revenue. And that’s where yield management comes in.

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Pricing Book Marketing Blog 220

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 95

Marketing Concierge Information Guest Satisfaction 95

Hotel Owner

NOVEMBER 10, 2023

OTA Insight, the global leader in cloud-based market intelligence for the travel and hospitality industry, has rebranded to Lighthouse. We listen to our customers and continuously innovate to deliver straightforward, intuitive tools that save time, boost revenue, and remain user-friendly.”

Customer Service 97

Customer Service Pricing Marketing Communication 97

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Create a Conversation Trigger.

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Marketing Information POS Systems Demo 226

Modern Restaurant Management

APRIL 28, 2022

One-fifth of consumers rate menu price as poor. While many express general satisfaction with the customer service received at restaurants, certain segements of consumers are reporting issues. Provoke Insights is a full-service market research firm specializing in branding, advertising, and content marketing initiatives.

Customer Service 188

Customer Service Pricing Magazine Marketing 188

Revenue Hub

JULY 3, 2023

NB: This is an article from Demand Calendar The more you know about your guests, their motivations, and their needs, the better you can tailor your services to meet those needs, resulting in happier guests and a stronger bottom line. Market segmentation is one of the most effective ways to gain this understanding.

Marketing 89

Marketing Article Events Blog 89

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. A digital menu gives you endless flexibility to experiment with new dishes, drinks and pricing. Upgrade your menu.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

AUGUST 22, 2024

With guests searching for value, how can local restaurants compete and thrive in such a competitive market and build trust withconsumers who are more cautious about price and safety than ever? "Value "People tend to go to fast-food restaurants for the speed and lower price point.

Information 122

Information Procurement Pricing Customer Service 122

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  Online booking software helps hotels track rooms, see how many guests want to stay, and change room prices to make most profits automatically. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

APRIL 4, 2024

AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service. Hotels that use AI for customer service see a 25% increase in direct bookings. By 2024, 75% of hotels are expected to use AI for personalized pricing.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. They provide comprehensive insight into the financial facets of your operations, sales, and marketing efforts.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

7 Shifts

AUGUST 18, 2024

You'll have late nights and have to work on weekends and public holidays The market is saturated with loads of competition. This document will outline your bar's concept, menu, marketing strategy, and financial projections. Sourcing the Right Equipment Your budget, target market, and concept will dictate your equipment needs.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Revenue Hub

MAY 2, 2024

A handful of multi-brand conglomerates are now dominating the market across segments from luxury to budget. Hotel brands are unique identities developed by hotel chains to set themselves apart in the market. They provide customized services, designs, and experiences tailored to different types of guests. room supply.

Article 90

Article Pricing Marketing Customer Service 90

Hotel Business

NOVEMBER 9, 2023

Global cloud-based market intelligence provider OTA Insight has rebranded to Lighthouse. “As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform; process that data using the latest AI and machine learning techniques; and complement it with amazing customer service. .

Customer Service 64

Customer Service Pricing Marketing Back of House 64

Revenue Hub

JUNE 18, 2024

as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. The guests’ ratings for price fairness went down by a small amount.

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

The Restaurant Times

NOVEMBER 17, 2022

When it comes to restaurants, especially, guests search for locations that offer unique food, a comfortable ambiance, and only the best customer service. Additionally , 20% of customers who shop at pop-ups decide to do so to share experiences. . The market has changed regarding what people spend their money on in recent years.

Marketing 52

Marketing Events Customer Service Budgeting 52

The Restaurant Times

SEPTEMBER 4, 2020

Pricing menu items for your restaurant business is one of the most challenging yet essential tasks. There are multiple ways of pricing the restaurant menu correctly. You can either find out the cost of your food and supplies and charge your customers three times its value. Or, serve meals at lower prices than your competitors.

Pricing 52

Pricing Portion Control Customer Service Accounting 52

Modern Restaurant Management

JUNE 5, 2023

Interact with Customers Using Voicebots and Chatbots Restaurants like Taco Bell, Chipotle, and Domino’s, are beginning to implement AI-powered voice and chatbots to take orders, make recommendations, and answer frequently asked questions customers may have.

Scheduling 189

Scheduling Information Pricing Customer Service 189

Modern Restaurant Management

MAY 9, 2022

The market is volatile, but one thing is clear. The question then becomes, what can QSRs do to avoid customer trade out? How QSRs Can Avoid Customer Trade Out. Pricing strategies. Consider item-level pricing strategies rather than across-the-board price increases.

Pricing 189

Pricing Customer Service Marketing Training 189

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52