Hospitality Net

DECEMBER 8, 2023

The luxury sector is growing steadily and creating great opportunities for brands to enter the market or grow their audience. To meet the high expectations of today’s discerning luxury buyers and stand out from the crowd, brands must achieve customer service excellence.

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Customer Service Marketing 66

eHotelier

OCTOBER 15, 2023

It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Data is essential for hospitality success. Here's how a hotel CRM can centralize data for optimal use.

Customer Service 290

Customer Service Marketing 290

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

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Customer Service Reservations Events Definition 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

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Customer Service Communication Hospitality Management Reservations 52

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

Revenue Hub

SEPTEMBER 20, 2024

As the warmer months come to a close, it’s essential to take a step back and critically evaluate your marketing efforts. To guide you through the process of evaluating your summer marketing efforts, we’ve developed a detailed checklist specifically designed for hoteliers and hotel marketers.

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Marketing Book Customer Service Article 85

Modern Restaurant Management

FEBRUARY 18, 2022

It’s essential to adopt sound marketing strategies for your in-house food delivery business. Here are some tips to best advertise that you offer delivery services. Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business.

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Marketing Customer Service Budgeting Information 188

Modern Restaurant Management

SEPTEMBER 7, 2023

The Millennial generation is a force to be reckoned with, not only in the housing market but also in the dining industry. As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies.

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Marketing Catering Customer Service Reservations 203

Modern Restaurant Management

JANUARY 10, 2023

according to Capterra’s TikTok Marketing Survey. TikTok marketing yields undeniable power, especially with Gen Z as it helps mitigate choice paralysis by giving users immersive, vertical videos that take them inside a business instantly, rather than sifting through text-heavy sites. Molly Burke. Make video quality a priority.

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Marketing Customer Service Accounting Magazine 212

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

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Customer Service POS Systems Training Sanitation 59

Modern Restaurant Management

AUGUST 9, 2024

The team at Hospitality HQ, lead by Chef Akhtar Nawab has been switching up the food hall model by launching projects designed to emphacize culinary exploration and community connection in markets including Silver Spring, Maryland, Charlotte, North Carolina and Orlando. Are there current “hot” markets/regions for food halls?

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Marketing Events Customer Service Business Development 100

Revenue Hub

JUNE 7, 2024

A potential customer may research and dream for months before finally committing. Marketers must find potential customers early, determine intent, and then deliver relevant ads to drive conversions. One of the best ways marketers can begin to separate serious buyers from the crowd is to use ML to create lookalike audiences.

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Marketing Budgeting Communication Customer Service 96

Revenue Hub

SEPTEMBER 27, 2023

This is why is very common that in the industry most hoteliers put all their effort on transactional marketing. Subscribe to our weekly newsletter and stay up to date Why transactional marketing is not enough in the hotel industry? Transactional marketing in the hotel industry focuses on short-term, one-time interactions with guests.

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Marketing Guest Satisfaction Reservations Book 93

Modern Restaurant Management

MAY 24, 2022

As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027. Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers.

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Marketing Sanitation Customer Service Accounting 203

Revenue Hub

JULY 18, 2023

Enter omnichannel marketing, a strategic approach that considers all marketing channels to craft the most optimal customer experience. Gone are the days of marketing in isolation; instead, a unified strategy is applied to all marketing channels, irrespective of their distinct functionalities or target audiences.

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Marketing Article Customer Service Presentation 82

Modern Restaurant Management

OCTOBER 20, 2023

To attract customers while accommodating tightened budgets, restaurants should consider employing marketing strategies that leverage data-driven insights to tailor messaging according to consumer needs. However, to best promote potential discounts, they’ll need high-quality insights into what customers want.

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Marketing Information Budgeting Reservations 197

Revenue Hub

AUGUST 10, 2023

Modern marketing has evolved from a one-way broadcast into a two-way dialogue. NB: This is an article from Persado No matter if it’s a loyalty program or conversational marketing, brands want to connect with customers and create long-lasting relationships. What is conversational marketing?

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Marketing Customer Service Article 72

Modern Restaurant Management

AUGUST 22, 2023

Based on all the buzz, it’s touted as AI-mazing for marketing. This has led many businesses to view it as a marketing magic bullet to solve their revenue woes. The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service.

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Marketing Communication Information Customer Service 167

Modern Restaurant Management

MAY 24, 2022

As per a recent report by Global Market Insights, mobile wallet market size is projected to exceed USD 700 billion by 2027. Mobile wallets are expected to record a strong footprint in restaurants on account of the ongoing concerns over sanitation as well as minimizing contact between customers and staffers.

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Marketing Sanitation Customer Service Accounting 179

Revenue Hub

NOVEMBER 8, 2023

As we enter the fourth quarter of the year, hotel marketers should outline their goals for 2024. Email Marketing: While email is certainly not new, it is still one of the most effective marketing tactics. From marketing to operations to revenue management, your SWOT analysis should evaluate all aspects of your hotel.

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Budgeting Marketing Customer Service Article 92

InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. While traditional marketing strategies still yield results, they have now become merely an auxiliary factor in the overall success of a robust hotel marketing plan.

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Marketing Travel and Tourism Definition Book 130

The Restaurant Times

SEPTEMBER 3, 2021

He has made a name for himself with his ‘can do’ attitude, extreme passion for customer service and creating innovative strategies for the restaurant industry. The customer. The second most essential factor that has worked in favour of Little Italy is choosing the right target market.

Customer Service 52

Customer Service Marketing Presentation 52

Metasphere

AUGUST 11, 2023

Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences. These systems can monitor guest activities and sentiments across various channels, including social media, email, and customer service interactions.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Revenue Hub

DECEMBER 6, 2023

Imagine a world where marketers have no creative constraints. A world where efficiency gains from automation and automated-content generation go hand in hand with increased customer insights. A world where marketers can better meet and deliver customer value and focus on innovation. trillion in annual global productivity.

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Marketing Article Customer Service Communication 92

Modern Restaurant Management

FEBRUARY 9, 2021

This article includes some simple digital marketing strategies that restaurants can quickly implement ahead of the Valentine’s Day holiday. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

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Marketing Reservations Communication Customer Service 221

Modern Restaurant Management

NOVEMBER 19, 2021

With all the challenges on your plate, implementing a robust marketing plan might not be on your radar. However, taking steps to increase your loyal customer base will ensure your restaurant flourishes during this difficult season. Here are a few unique marketing ideas designed to boost customer traffic and develop loyal customers.

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Marketing Special Events Events Customer Service 189

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

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Marketing Communication Information Reservations 234

Hotel Owner

MAY 14, 2024

Hotel marketing has come a long way, with the majority of holidaymakers – domestically and abroad – using the internet and their social media accounts to research and choose their next vacations. Are you aiming to build brand recognition in a new market? Do you want to boost off-peak season occupancy rates?

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Marketing Book Information Customer Service 98

Revenue Hub

JANUARY 19, 2023

NB: This is an article from Hotelchamp There is a big opportunity for hotel marketers to help capitalise on this demand and reach new and emerging audiences. However, 70% of marketers are describing their workload as high already – working on average on five campaigns at a time. The message is clear.

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Marketing Customer Service Article 88

Modern Restaurant Management

JANUARY 21, 2020

The idea of using social media marketing to attract customers, all the while managing inventory and payroll, can be exhausting. A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Marketers tend to suggest 1 promotion for every 8-10 posts.

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Marketing Information Customer Service Reservations 245

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This means identifying who your target market is, their needs and preferences, and how you can best serve them. For example, your target market is mainly business travelers.

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Customer Service Training Guest Satisfaction Pricing 224

7 Shifts

JUNE 16, 2024

This is where being well-equipped with a fool-proof restaurant marketing plan comes in. After analyzing the latest industry trends, viral content, and successful campaigns, we have developed an all-in-one marketing guide to help you craft your strategy to attract new customers and keep your previous diners coming back.

Marketing 78

Marketing Catering Events Reservations 78

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Create a Conversation Trigger.

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Marketing Information POS Systems Demo 226

Restaurant Engine

APRIL 24, 2024

Marketing is the key to growing your restaurant and increasing your brand awareness. To do those things, you need a strong, well-developed marketing strategy. In this article, we look at the eight most frequently asked marketing questions for restaurants. 1: What is the “Marketing Mix?” 2: Why Do I Need a Website?

Marketing 52

Marketing Customer Service Pricing Definition 52

Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. And what actions you can take to start creating your own successful hotel marketing campaigns. What do marketing managers do?

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Marketing Events Hospitality Management Information 98

Revenue Hub

FEBRUARY 20, 2024

Modern consumers expect personalized experiences in many aspects of their lives – from online shopping to streaming services – making it very important that hotels find ways to offer the same level of personalization that travelers expect in their next hotel stay.

Marketing 95

Marketing Concierge Information Guest Satisfaction 95

Revenue Hub

JULY 3, 2023

NB: This is an article from Demand Calendar The more you know about your guests, their motivations, and their needs, the better you can tailor your services to meet those needs, resulting in happier guests and a stronger bottom line. Market segmentation is one of the most effective ways to gain this understanding.

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Marketing Article Events Blog 89