InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Owner

MAY 9, 2023

It said the four level “comprehensive” programme provides a clear pathway of development and career mapping for hotel and maintenance colleagues to progress from entry level roles through to manager level, showing that Travelodge is a place where you can get in and get on, irrespective of background or educational attainment.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. This focus on critical tasks improves service quality whilst adhering to regulatory standards.

Maintenance 88

Maintenance Scheduling Document Training 88

Modern Restaurant Management

MARCH 26, 2020

Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. Maintenance is Often Overlooked. But they will devote little strategic thought to longer term maintenance and support. Achieving Data-Driven Maintenance.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

Front of House 203

Front of House Customer Service Maintenance Catering 203

Hotel Owner

SEPTEMBER 8, 2023

His responsibilities include compliance, elements of HR and finance, maintenance, and staff training. I’m excited to take on my new responsibilities and ensure we continue to provide top quality customer service.” Cowie oversees 39 employees and cares for up to 140 guests at any one time.

Maintenance 105

Maintenance Customer Service Training 105

Modern Restaurant Management

FEBRUARY 3, 2020

It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. Preventive Maintenance. Final Thoughts.

Facility Management 212

Facility Management Maintenance Customer Service Information 212

SiteMinder

OCTOBER 29, 2024

Property management companies are hired by property owners to oversee day-to-day operations, maintenance and leasing of residential, commercial or industrial properties. In this guide we’ll hone in on how to start a property management business that services hotels and other short-term accommodation providers.

Property Management 52

Property Management Maintenance Document Marketing 52

Hotelogix

JULY 5, 2024

Competitive Edge : Helps compete with larger hotels by offering professional booking processes and personalized service. Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An asset management strategy should cover: Maintenance. To be productive you need to prepare.

Catering 209

Catering Maintenance Customer Service Information 209

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

JANUARY 10, 2024

This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants. appeared first on Revenue Hub.

Communication 88

Communication Maintenance Article Customer Service 88

Hotel Owner

OCTOBER 9, 2023

The Guide puts its expertise at the service of travellers to support them in their search for personalised experiences. Each year, the Michelin Key will distinguish exceptional establishments led by teams with unique forms of knowledge. The Key will be awarded following one or several stays conducted anonymously by the Guide selection teams.

Maintenance 98

Maintenance Pricing Customer Service Book 98

Les Roches

NOVEMBER 11, 2024

There, he leveraged his field experience to support the Customer Service department in upholding the company’s promise to its clientele. However, it was during his tenure at Cartier as the Senior Performance Customer Service Project Manager that he began to develop the ideas that would eventually lead to the launch of his own business.

Customer Service 52

Customer Service Definition Maintenance Marketing 52

Hotel Business

JANUARY 30, 2023

He’s successfully led all facets of multimillion-dollar real estate acquisition, design, construction, maintenance and renovation projects, according to the company. “I’m eager to share my design and construction leadership expertise to support Atrium’s award-winning hotel portfolio, which is known for great customer service.”

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Package deals : Create package deals that include extras such as free breakfast, spa services, or tickets to local attractions. This can help create a culture of exceptional service throughout the hotel.

Customer Service 89

Customer Service Maintenance Book Guest Satisfaction 89

Hotel Owner

OCTOBER 16, 2023

These positions include 50 hotel management positions across hotel managers and assistant hotel managers, supervisors, housekeeping supervisors, and bar cafe supervisors; alongside five roles in the company’s in-house maintenance department for Engineers.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  When staff from different departments work together, guest requests are handled quickly, problems are solved fast, and service is consistent. How to Communicate with Guests in a Hotel? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Les Roches

SEPTEMBER 16, 2024

They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards. Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This will also provide you with first-hand knowledge of different types of hotel services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 82

Maintenance Travel and Tourism Special Events Pricing 82

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Removing rubbish.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

OCTOBER 14, 2023

These KPIs range from the daily operations to financial performance to sales and marketing and customer service. Now, the difference between the Total Available Rooms and Total Rooms available at the hotel is that the Total Available Rooms does not include rooms which aren’t in working condition or are undergoing maintenance.

Maintenance 130

Maintenance Book Marketing Definition 130

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service.

Communication 78

Communication Server Special Events Training 78

7 Shifts

JULY 12, 2024

Semi-variable costs Semi-variable costs have both fixed and variable components, such as maintenance, repairs, and marketing expenses. Create a maintenance schedule for each piece of equipment to keep everything in top condition. You can also negotiate service contracts for regular maintenance at a lower cost.

Catering 88

Catering Maintenance Pricing Scheduling 88

Lithos POS

JULY 4, 2024

Engage with staff, and interacting with customers is the core. It will help you to identify the drawbacks and improvements needed in your service section. By interacting with customers you can identify their behavior and it will be helpful to plan strategies. If customer satisfaction is dipping, address service quality.

Maintenance 52

Maintenance Accounting Customer Service Marketing 52

SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. On the revenue side, categorise income into room bookings, food and beverage sales, spa services, conference facilities, and any other ancillary services. A note for seasonal hotels.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Hotel Owner

MARCH 15, 2023

Liaising closely with the heads of departments and the hotel’s general manager Glenn Findlay, he will also oversee team building, colleague development and maintenance of “high standards” of customer service. He began his hospitality career aged 16 as a pot washer at the Moat House in Sheffield, then pursued a hotel and catering management degree (..)

Maintenance 105

Maintenance Customer Service Events Catering 105

Synergy Suite

NOVEMBER 1, 2024

Efficient management of these operations can drastically impact service quality and overall customer satisfaction, making it vital for restaurant owners and managers to understand this crucial aspect of their business. Most interaction with customers takes place in the FOH. The FOH is where guests are greeted and served.

Front of House 52

Front of House Back of House Scheduling Server 52

Modern Restaurant Management

MARCH 4, 2020

Check out these tips to learn how your catering company can adopt sustainable business practices while providing great customer service. Reusable tableware, such as glass or porcelain, can help elevate your catering service. While becoming an eco-friendly business may seem daunting, going green doesn’t have to be hard.

Catering 168

Catering Maintenance Customer Service Events 168

Les Roches

AUGUST 10, 2023

Understanding the hospitality and tourism industry The hospitality and tourism industry comprises a diverse range of services to deliver attentive fulfillment of customer needs, promote and plan travel and create great customer experiences. What is the hospitality industry? What is the tourism industry?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. Unless you follow these steps, you may end up having a cluttered kitchen and workspace that further hinders day to day operations and also delays customer service.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52