Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An asset management strategy should cover: Maintenance. To be productive you need to prepare.

Catering 160

Catering Maintenance Customer Service Information 160

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Customer Service 189

Customer Service Front of House Communication Training 189

Horizon Hospitality

OCTOBER 16, 2024

This allows them to function as nonprofit entities while focusing on member services. These companies generally charge a flat monthly fee that covers their services and labor costs. Additionally, there may be extra charges for specific services such as legal consultations or special project management.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hotel Owner

MAY 9, 2023

It said the four level “comprehensive” programme provides a clear pathway of development and career mapping for hotel and maintenance colleagues to progress from entry level roles through to manager level, showing that Travelodge is a place where you can get in and get on, irrespective of background or educational attainment.

Maintenance 102

Maintenance Procurement Customer Service Housekeeping 102

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. Generally, a one-star rating speaks to basic room amenities and limited services, while a five-star rating indicates luxurious accommodations and superior service.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. Invest in hotel front desk staff Training: Keep your front desk team sharp with ongoing training in customer service and product knowledge.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

MARCH 4, 2020

Check out these tips to learn how your catering company can adopt sustainable business practices while providing great customer service. Reusable tableware, such as glass or porcelain, can help elevate your catering service. While becoming an eco-friendly business may seem daunting, going green doesn’t have to be hard.

Catering 168

Catering Maintenance Customer Service Events 168

Hotel Owner

SEPTEMBER 8, 2023

His responsibilities include compliance, elements of HR and finance, maintenance, and staff training. I’m excited to take on my new responsibilities and ensure we continue to provide top quality customer service.” Cowie oversees 39 employees and cares for up to 140 guests at any one time.

Maintenance 105

Maintenance Customer Service Training 105

Revenue Hub

JANUARY 10, 2024

This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants. appeared first on Revenue Hub.

Communication 106

Communication Maintenance Article Customer Service 106

Hotel Business

JANUARY 30, 2023

He’s successfully led all facets of multimillion-dollar real estate acquisition, design, construction, maintenance and renovation projects, according to the company. “I’m eager to share my design and construction leadership expertise to support Atrium’s award-winning hotel portfolio, which is known for great customer service.”

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

Hotelogix

JULY 5, 2024

Competitive Edge : Helps compete with larger hotels by offering professional booking processes and personalized service. Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

Modern Restaurant Management

SEPTEMBER 5, 2024

The appeal of quick service restaurants (QSRs) lies in the name – quick. With 59 percent of customers valuing an "outstanding" experience over product quality and price, QSRs’ success lies in rapid service. This focus on critical tasks improves service quality whilst adhering to regulatory standards.

Maintenance 88

Maintenance Scheduling Document Training 88

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Package deals : Create package deals that include extras such as free breakfast, spa services, or tickets to local attractions. This can help create a culture of exceptional service throughout the hotel.

Customer Service 96

Customer Service Maintenance Book Guest Satisfaction 96

Hotel Owner

OCTOBER 9, 2023

The Guide puts its expertise at the service of travellers to support them in their search for personalised experiences. Each year, the Michelin Key will distinguish exceptional establishments led by teams with unique forms of knowledge. The Key will be awarded following one or several stays conducted anonymously by the Guide selection teams.

Maintenance 98

Maintenance Pricing Customer Service Book 98

Hotelogix

DECEMBER 19, 2024

Happier Guests: Know your customers better and shape your services to fit their wants. Maintenance Planning: Spot equipment problems and fix them before they break. They rolled out a hotel business intelligence system focused on operational analytics and predictive maintenance.

Maintenance 100

Maintenance Training Pricing Book 100

Hotel Owner

OCTOBER 16, 2023

These positions include 50 hotel management positions across hotel managers and assistant hotel managers, supervisors, housekeeping supervisors, and bar cafe supervisors; alongside five roles in the company’s in-house maintenance department for Engineers.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 97

Maintenance Travel and Tourism Special Events Pricing 97

Hotelogix

OCTOBER 14, 2023

These KPIs range from the daily operations to financial performance to sales and marketing and customer service. Now, the difference between the Total Available Rooms and Total Rooms available at the hotel is that the Total Available Rooms does not include rooms which aren’t in working condition or are undergoing maintenance.

Maintenance 130

Maintenance Book Marketing Definition 130

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotel Owner

MARCH 15, 2023

Liaising closely with the heads of departments and the hotel’s general manager Glenn Findlay, he will also oversee team building, colleague development and maintenance of “high standards” of customer service. He began his hospitality career aged 16 as a pot washer at the Moat House in Sheffield, then pursued a hotel and catering management degree (..)

Maintenance 105

Maintenance Customer Service Events Catering 105

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. You should expect to spend some of your time approving comps and monitoring staff's service quality to ensure they maintain high standards.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

AUGUST 18, 2024

Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits. Here are four ways you can control labor cost without sacrificing service: 1. Regular maintenance. Fast casual: 28.9% Casual: 33.2%

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. all of which fall under the Front Desk Manager’s responsibilities and which will ensure smoother operations, reduce guest wait times and improve service quality.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Restaurant Engine

JUNE 9, 2021

Ask for a copy of the maintenance records. This way you can see all the repairs that have been made as well as any regular maintenance. They usually have better warranties, and certainly have better customer service. If the seller doesn’t have these, you might want to walk away from the purchase. tweet this). #7:

Maintenance 105

Maintenance Budgeting Back of House Document 105

Hotelogix

AUGUST 26, 2024

By keeping everyone connected, the hotel can provide better service and ensure that guests have a great experience during their stay.  When staff from different departments work together, guest requests are handled quickly, problems are solved fast, and service is consistent. How to Communicate with Guests in a Hotel? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Removing rubbish.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Scheduling 113

Scheduling Communication Training Customer Service 113

SiteMinder

OCTOBER 29, 2024

Property management companies are hired by property owners to oversee day-to-day operations, maintenance and leasing of residential, commercial or industrial properties. In this guide we’ll hone in on how to start a property management business that services hotels and other short-term accommodation providers.

Property Management 59

Property Management Maintenance Document Marketing 59

Hotel Business

JUNE 12, 2023

Barr said that the industry is having constructive conversations, and since deferring PIPs and maintenance, now has to perform in a thoughtful way to deliver great customer service for the long-term. “The health of the brands is dependent upon the consistent quality and guest experience,” Barr said.

Maintenance 94

Maintenance Customer Service Events 94

SiteMinder

OCTOBER 7, 2024

Failing to consider total cost of ownership: Long-term costs like maintenance and support are often underestimated, which can seriously erode your profitability. Identify where technology could improve efficiency, including in booking management, customer service , and revenue optimisation.

Property Management 93

Property Management Maintenance Book Training 93

Modern Restaurant Management

AUGUST 19, 2020

A number of restaurant and retail store owners in the city of Pasadena have quietly established the nation’s first dense “face-pay” network, top video.These small business owners have embraced an advanced facial recognition technology that lets their customers make secure, hands-free purchases using only their faces.

Events 206

Events Accounting Communication L&D 206

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. Unless you follow these steps, you may end up having a cluttered kitchen and workspace that further hinders day to day operations and also delays customer service.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52