Modern Restaurant Management

FEBRUARY 6, 2020

Skills shortages, margin pressures, and a high turnover, ‘revolving door’ culture contributes to a difficult environment to be time-efficient within, all while making sure you’re providing optimum customer service. An asset management strategy should cover: Maintenance. To be productive you need to prepare.

Catering 160

Catering Maintenance Customer Service Information 160

Horizon Hospitality

OCTOBER 16, 2024

Service Standards HOAs: A homeowners association’s main goal is to preserve the community’s property values and ensure that residents have access to basic amenities and services. To accomplish this goal, HOAs monitor the community for necessary maintenance and enforce community rules.

Maintenance 130

Maintenance Training Property Management Customer Service 130

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. One of its main advantages is that it reduces downtime and optimizes periodic hotel equipment servicing programs.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135

Hotel Owner

MAY 9, 2023

It said the four level “comprehensive” programme provides a clear pathway of development and career mapping for hotel and maintenance colleagues to progress from entry level roles through to manager level, showing that Travelodge is a place where you can get in and get on, irrespective of background or educational attainment.

Maintenance 102

Maintenance Customer Service Procurement Housekeeping 102

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Hotelogix

SEPTEMBER 13, 2024

Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Modern Restaurant Management

MARCH 4, 2020

Check out these tips to learn how your catering company can adopt sustainable business practices while providing great customer service. You should also conduct regular kitchen equipment maintenance because when equipment is dirty or running slow, it can increase your energy usage. Buy Local Ingredients.

Catering 168

Catering Maintenance Customer Service Events 168

Hotel Owner

SEPTEMBER 8, 2023

His responsibilities include compliance, elements of HR and finance, maintenance, and staff training. I’m excited to take on my new responsibilities and ensure we continue to provide top quality customer service.” Cowie oversees 39 employees and cares for up to 140 guests at any one time.

Maintenance 105

Maintenance Customer Service Training 105

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Front desk is the area that guests visit for checking in to the hotel and checking out.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotel Business

JANUARY 30, 2023

He’s successfully led all facets of multimillion-dollar real estate acquisition, design, construction, maintenance and renovation projects, according to the company. “I’m eager to share my design and construction leadership expertise to support Atrium’s award-winning hotel portfolio, which is known for great customer service.”

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

SiteMinder

MARCH 16, 2025

This includes guest services, housekeeping, food and beverage management, maintenance, financial administration, and staff supervision. Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Modern Restaurant Management

MARCH 3, 2022

They can deliver energy and maintenance efficiencies, automate mundane tasks to free up employee time, and increase operational efficiencies. One MachineQ customer noted that by automating routine tasks like temperature monitoring of refrigerators and freezers, it saved the company up to 12 percent of an employee’s time.

Maintenance 212

Maintenance Customer Service Pricing 212

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

LimeTray

JANUARY 31, 2025

Custom restaurant POS software development is becoming a lifeline for businesses that rely on operational efficiency and personalized customer care. The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity.

POS Systems 52

POS Systems Maintenance Server Customer Service 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

NOVEMBER 15, 2024

Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service. How should a manager handle employee discipline and ensure fairness in the workplace?

Communication 78

Communication Server Special Events Training 78

Hotelogix

JULY 5, 2024

Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management. Performance Tracking: Analyzes data to improve service and revenue. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

JANUARY 10, 2024

To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants. 2 Data-Driven Decision-Making to Improve Service AI-driven predictive analytics can help hotels optimize their operations and enhance the guest experience.

Communication 108

Communication Maintenance Article Customer Service 108

Hotel Owner

OCTOBER 16, 2023

These positions include 50 hotel management positions across hotel managers and assistant hotel managers, supervisors, housekeeping supervisors, and bar cafe supervisors; alongside five roles in the company’s in-house maintenance department for Engineers.

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Find out more 5) Provide exceptional customer service: Exceptional customer service is critical to the success of any hotel.

Customer Service 98

Customer Service Maintenance Book Training 98

Hotel Owner

OCTOBER 9, 2023

It is based on five criteria, which are the destination unto itself, the excellence in architecture and interior design, the quality and regularity of service, comfort and maintenance, the singularity reflecting the personality of the establishment, and the consistency between the quality of the experience and the price paid.

Maintenance 98

Maintenance Pricing Customer Service Book 98

Modern Restaurant Management

SEPTEMBER 5, 2024

High staff turnover of QSRs contributes to these challenges, with inconsistencies in training and varying levels of experience among staff risking the maintenance of food, health, and safety standards. By automating behind-the-scenes operations, staff are able to dedicate more time to training, compliance, and customer relations.

Maintenance 88

Maintenance Scheduling Document Training 88

Hotel Owner

MARCH 15, 2023

Liaising closely with the heads of departments and the hotel’s general manager Glenn Findlay, he will also oversee team building, colleague development and maintenance of “high standards” of customer service. He began his hospitality career aged 16 as a pot washer at the Moat House in Sheffield, then pursued a hotel and catering management degree (..)

Maintenance 105

Maintenance Customer Service Events Catering 105

Hotelogix

OCTOBER 14, 2023

These KPIs range from the daily operations to financial performance to sales and marketing and customer service. Now, the difference between the Total Available Rooms and Total Rooms available at the hotel is that the Total Available Rooms does not include rooms which aren’t in working condition or are undergoing maintenance.

Maintenance 130

Maintenance Book Marketing Definition 130

Revenue Hub

JULY 24, 2023

Cost Savings : Closing during the lowest demand season can save on variable costs such as labor, utilities, food and beverage supplies, and daily maintenance expenses. Maintenance and Renovations : This closure period can be used effectively for maintenance, renovations, or upgrades that might be disruptive while guests are present.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Hotel Business

MARCH 21, 2025

A panic button device is particularly helpful for any staff members working in more isolated areas of the property, like those working on maintenance and housekeeping. So, striking the perfect balance between excellent customer service and top-notch safety measures is vital for the success of your establishment.

Scheduling 52

Scheduling Training Information Housekeeping 52

Restaurant Engine

JUNE 9, 2021

Ask for a copy of the maintenance records. This way you can see all the repairs that have been made as well as any regular maintenance. They usually have better warranties, and certainly have better customer service. If the seller doesn’t have these, you might want to walk away from the purchase. tweet this). #7:

Maintenance 105

Maintenance Budgeting Back of House Document 105

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

SiteMinder

OCTOBER 7, 2024

Failing to consider total cost of ownership: Long-term costs like maintenance and support are often underestimated, which can seriously erode your profitability. Identify where technology could improve efficiency, including in booking management, customer service , and revenue optimisation.

Property Management 93

Property Management Maintenance Book Training 93

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Reporting issues to the maintenance team. Removing rubbish.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Business

JUNE 12, 2023

Barr said that the industry is having constructive conversations, and since deferring PIPs and maintenance, now has to perform in a thoughtful way to deliver great customer service for the long-term. “The health of the brands is dependent upon the consistent quality and guest experience,” Barr said.

Maintenance 94

Maintenance Customer Service Events 94

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. In short, the Front Desk Manager is a central figure at a hotel because they ensure the optimal guest experience and are tasked with maximising operational efficiency.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

The Restaurant Times

JANUARY 19, 2021

As the speed of preparation and customer service depends highly on the kitchen efficiency, you must pay due attention to the quality of your equipment. Unless you follow these steps, you may end up having a cluttered kitchen and workspace that further hinders day to day operations and also delays customer service.

Maintenance 52

Maintenance Demo Customer Service Budgeting 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Strengthen Weak Restaurant Culture.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158