Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Customers don’t find it acceptable for stores to rely on robots and software to handle complex problem-solving tasks, or tasks that keep people and spaces clean and safe.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Restaurants can place orders, track them through fulfillment, and even pay distributors directly through the system, with options for automated payments.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Also, staff retention is important because you have to make sure the staff is great with customer service.

Customer Service 88

Customer Service Presentation Marketing Server 88

Lodging Magazine

MARCH 23, 2023

As I learned more about leadership, strategic planning, customer service and marketing, I was excited about the career path opportunities. Each division in hospitality teaches you a new skill set that can easily be transferable anywhere in […] The post Making Memories Every Day appeared first on LODGING Magazine.

Strategic Planning 111

Strategic Planning Customer Service Magazine Marketing 111

Modern Restaurant Management

APRIL 9, 2024

To gain more insights, Modern Restaurant Management (MRM) magazine reached out to Sambvani. Currently, restaurants are leveraging AI in various aspects of their operations, including customer service, marketing, operations management, and data analysis. How are restaurants using AI now?

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Modern Restaurant Management

JUNE 3, 2020

The team at Chowbus connected Modern Restaurnt Management (MRM) magazine with Mr. Pan, a 36-year-old living delivery driver in Chicago, to learn more about what his daily life is like now during this pandemic. Also, because the situation has changed so much, customers have more questions now. What is a typical shift like now and then?

Customer Service 165

Customer Service Sanitation Magazine 165

Hospitality Magazine

NOVEMBER 28, 2022

One of the workers was an assistant manager while the other, aged 17 at the time, was in a customer service role. The post Former Pizza Hut operator faces court in Queensland’s Warwick appeared first on hospitality | Magazine.

Customer Service 130

Customer Service Magazine 130

Hospitality Net

FEBRUARY 7, 2024

It’s time to come back to a very important topic in customer service and customer experience. I was recently interviewed by Megan Jones, an editor for Call Centre Helper magazine. It also falls under leadership and management. The topic is communication and transparency. Her story is an interesting one.

Communication 98

Communication Customer Service Magazine 98

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. appeared first on hospitality | Magazine. Here’s a hit list to stay ahead of the curve.

Bookkeeping 162

Bookkeeping Pricing Book Customer Service 162

Modern Restaurant Management

MARCH 16, 2021

According to AV-ators President Jared Magoon, who designed and integrated the Control4 automation system, “besides the cooking and direct customer service, the whole building can essentially run on autopilot.” ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon.

Customer Service 195

Customer Service Scheduling Training Magazine 195

Industry Insights Lodging Magazine

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, staff service garners the highest level […] The post J.D. Hotel Occupancy Will Almost Reach Pre-Pandemic Level appeared first on LODGING Magazine.

Guest Satisfaction 98

Guest Satisfaction Customer Service Magazine 98

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What will the QSR of the future look like and what role will AI-integrated technologies play?

Customer Service 189

Customer Service Information Maintenance Server 189

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. The AI-driven platform incorporates robotics, machine learning, computer vision and data analytics. Across the U.S., restaurants are operating with 2.8

Back of House 188

Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

AUGUST 22, 2024

Previously, he co-founded CAKE, which was acquired by Sysco and helped create Sysco Labs, a platform for food service distributors. "People When restaurants are saving time and money in ordering and procuring from their vendors, they can reinvest that time in their customers.

Information 161

Information Procurement Pricing Customer Service 161

Modern Restaurant Management

SEPTEMBER 4, 2020

They also helped restaurants realize they could update their kitchen while it was offline and not have to interrupt service. Modern Restaurant Management (MRM) magazine discussed supply issues and more with KaTom Founder, President and CEO Patricia Bible. What is the history of KaTom? We made "Inc."

Sanitation 225

Sanitation Training Information Magazine 225

Modern Restaurant Management

APRIL 11, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine connected with Kadecia Ber, Yelp’s advertising trends expert and director of enterprise solutions Why do you feel these brands resonate with diners? Looking regionally, the Midwest and South are on a caffeine kick, while the coasts are the most health-conscious.

Marketing 186

Marketing Customer Service Magazine 186

Modern Restaurant Management

MAY 29, 2024

’" Is it possible for restaurants to have the best of both worlds and maximize revenue and still capture customer loyalty? Modern Restaurant Management (MRM) magazine asked Singh to elaborate on his views on where the pricing model is headed in the QSR landscape. When customers feel valued, they may be less price-sensitive.

Pricing 193

Pricing Training Marketing Customer Service 193

Modern Restaurant Management

JUNE 12, 2024

For a deeper dive, Modern Restaurant Management (MRM) magazine reached out to Yevgeni Tsirulnik, SVP, Innovation and Incubation at Toshiba Global Commerce Solutions How should restaurant operators approach digital investments moving forward? The report, which surveyed 127 restaurant executives across the U.S.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

FEBRUARY 5, 2021

Modern Restaurant Management (MRM) magazine went behind the scenes of this transition with Justin Nedelman, CEO at Eureka! We wanted to keep our staff safe and to give our guests a safe, simple and seamless experience, but still keeping the customer service experience in mind. Restaurant Group.

Customer Service 191

Customer Service Communication Presentation Training 191

Modern Restaurant Management

FEBRUARY 22, 2023

Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. Ask any restaurant owner for their main pain point and the likely response will be: staffing. What do you see as key challenges of restaurant hiring right now?

Training 208

Training Scheduling Customer Service Pricing 208

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Modern Restaurant Management

MAY 22, 2024

To gain insights, Modern Restaurant Management (MRM) magazine turned to Phil Kafarakis, President & CEO, International Foodservice Manufacturers Association. Technology is required for both back-of-house and front-of-house efficiency and effective customer service.

Back of House 188

Back of House Front of House Customer Service Food Operations 188

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. In what ways does Tik Tok help restaurants better connect with customers and reach potential ones?

Marketing 212

Marketing Customer Service Accounting Information 212

Modern Restaurant Management

JUNE 22, 2022

Modern Restaurant Management (MRM) magazine caught up with co-owner Stuart Snyder to discuss the Southwest Harbor, Maine landmark’s past, present and future. Beal’s Lobster Pier is celebrating its 90th anniversary this summer. To this day, we still have a member of the family working in the restaurant.

Pricing 189

Pricing Customer Service Presentation Magazine 189

Lodging Magazine

JANUARY 31, 2024

This partnership brings the benefit of customer service, functionality, and […] The post Stayntouch Implements Cloud PMS at Seven Pivot Hotels appeared first on LODGING Magazine.

Customer Service 64

Customer Service Catering Property Management Magazine 64

Lodging Magazine

JANUARY 25, 2023

ATLANTA—Kalibri Labs announced the appointment of three new members of its executive team that will contribute expertise in innovation, customer service, and growth as the company pursues data-driven solutions to help hoteliers improve profits.

Customer Service 59

Customer Service Magazine 59

Hospitality Magazine

MAY 27, 2024

Qiki-Pay abolishes terminal rental fees, offering significant savings which allows you to focus on superior customer service. Elevate your hospitality experience with Qiki-Pay’s fee-free EFTPOS, ensuring steady cash flow through to next-day settlements, even on weekends.

POS Systems 100

POS Systems Customer Service 100

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too.

Communication 109

Communication Book Reservations Information 109

Hospitality Magazine

MAY 20, 2024

Qiki-Pay abolishes terminal rental fees, offering significant savings which allows you to focus on superior customer service. Generate figures for your whole venue from a single terminal at the touch of a button. commbank.com.au/business/payments/hospitality.html

POS Systems 246

POS Systems Catering Reservations Back of House 246

Modern Restaurant Management

OCTOBER 17, 2019

In this edition of Talking With, the Modern Restaurant Management (MRM) magazine author of one of our all-time top reads , discusses the importance of selecting and stewarding talent and building a compelling company culture. The most important thing is to teach customer service principles instead of customer service rules.

Customer Service 126

Customer Service Book Server People Development 126

Modern Restaurant Management

JULY 12, 2023

With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

Customer Service 167

Customer Service Marketing Magazine 167

Modern Restaurant Management

AUGUST 9, 2024

Chef Akhtar Nawab and Rod Daya of Hospitality HQ tell Modern Restaurant Management (MRM) magazine about the connection between food and community and opportunities for aspirational entrepreneurs. .; Solaire Social, in Silver Spring; and Southern Box Food Hall in Orlando. Expansion plans include Burnsville, Minnesota and Atlanta.

Marketing 100

Marketing Events Customer Service Business Development 100

Modern Restaurant Management

APRIL 27, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. How to create engaging social media content to stay connected with customers. MRM Restaurant Survival Guide Updates and COVID-19 Resources for Restaurants.

Sanitation 185

Sanitation Information Marketing Workshop 185

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. In turn, that time can be spent on more meaningful work, such as customer service and creating real connections with diners. What results did you find surprising and why?

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

Luxury Hospitality Magazine

JULY 27, 2023

all our paper is BPA free We have been established for 23 years We pride ourselves in excellent customer service , our friendly team are always available on the phone to assist with any queries. We only use epson approved paper and is manufactured in the U.K to the highest standard.

Customer Service 52

Customer Service Magazine 52

Luxury Hospitality Magazine

FEBRUARY 18, 2025

With a strong focus on teaching customer service excellence and the adoption of world-class hospitality standards, it directly supports the goals of Saudi Vision 2030 to transform and elevate the nation’s tourism landscape. I am eager to leverage the knowledge I have gained to [.]

Customer Service 52

Customer Service Training Magazine 52