Remove Customer Service Remove Logistics Remove Scheduling
article thumbnail

2025 Outlook: Experts Weigh In on Restaurant Trends and Challenges, Part One

Modern Restaurant Management

With only half of restaurants using advanced tools like scheduling software and performance tracking, there is a clear opportunity for growth. This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level.

Marketing 167
article thumbnail

Using Tech for Better Guest Engagement

Modern Restaurant Management

Restaurant operators can achieve this by prioritizing digital investments that streamline operations, boost the customer experience, and deliver a strong ROI. For example, implementing a seamless online reservation system optimizes the restaurant's scheduling while offering convenience to customers.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

18 Restaurant Manager Interview Questions to Assess Leadership and Operational Skills

7 Shifts

Conflicts or performance issues are inevitable in restaurants, and how a manager handles them has an effect on the overall team dynamic and customer service. 95% of customers are more likely to return if they experience good service. One of the main responsibilities of a restaurant manager is scheduling for busy periods.

article thumbnail

Restaurant Staffing Crisis Solutions: Experts Weigh In

Modern Restaurant Management

Nguyen also created flexibility in the work schedule: Traditional shifts were trimmed into shorter shifts to accommodate employees' lifestyle needs, such as students or workers needing supplemental income. “You don’t need to say restaurant only when you may just need a good communicator for a logistics role.”

article thumbnail

Restaurant Operations Overview: What You Need to Know

7 Shifts

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service. Customer service can make or break a guest experience.

Server 145
article thumbnail

A Comprehensive Guide To Restaurant Profit Margins For All Restaurant Types

7 Shifts

Schedule staff properly to reduce overtime and accommodate your busiest times effectively. Create a maintenance schedule for each piece of equipment to keep everything in top condition. Since caterers don’t need a full-service restaurant space, they typically save a lot on overhead costs.

Catering 158
article thumbnail

What is a Virtual Restaurant? And How to Start One

7 Shifts

Between minimum wage increases, growing labor compliance regulations, and a largely seasonal or part-time workforce, you already have very demanding labor scheduling responsibilities. Because we feel your pain, we built this free staff availability template for restaurant managers to simplify and streamline scheduling.