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Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Operators of table service restaurants in particular will have to be careful about how much automation they introduce, and what kind. This line is often blurred.
Standard operating procedures provide a structured framework that guides daily operations, ensuring that staff know exactly what to do and when. From cooking techniques to customerservice interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied.
To keep kitchenoperations efficient kitchen managers must control inventory, order supplies, and maintain kitchen hygiene standards. They communicate with the administrative team, particularly the General Manager, to streamline kitchenoperations, implement menu changes, and address any kitchen-related issues.
The shift has helped birth kitchen-only models known as “ghost kitchens” or “virtual kitchens,” which were created solely for the purpose of fulfilling multiple online orders quickly and easily – usually through aggregators such as Uber Eats and Door Dash, or through in-house delivery drivers.
. “Artificial intelligence and automation have been an area White Castle has wanted to experiment with to optimize our operations and provide a better work environment for our team members,” said Lisa Ingram, CEO of White Castle. “We believe technology like Flippy ROAR can improve customerservice and kitchenoperation.
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