Modern Restaurant Management

NOVEMBER 5, 2024

What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer? Why it works : This question gauges the candidate’s ability to convey information, listen, and clarify without getting overwhelmed and frustrated. The servers were informed of the change so they could guide customers.

Communication 167

Communication Server Information Customer Service 167

Smart Brief Hospitality

JULY 17, 2024

Three of the major best practices are: Data integration and consolidation: The integration of data into one system from various sources allows all departments to use the same information, enabling collaboration and better decision-making. Protects sensitive information from breaches and assures adherence to different regulations.

Information 104

Information Marketing Customer Service Accounting 104

STAAH

FEBRUARY 9, 2025

A demo with STAAH was all the team needed to be reassured that its technology was the right fit for their propertys goals of improving online visibility through improved online connectivity and making informed decisions to drive up revenue. Visualisation also allows for easier trend and comparative analysis.

Customer Service 94

Customer Service Demo Book Information 94

Modern Restaurant Management

DECEMBER 9, 2024

Utilizing insights from your POS data will help you make informed decisions that predict how demand will look in the lead up to the big day. Use your POS data to predict the busiest times and ensure you are ready to maintain fast and friendly customer service.

POS Systems 167

POS Systems Book Customer Service Scheduling 167

7 Shifts

NOVEMBER 24, 2024

Gathering and analyzing data lets you tailor your menus, services, and overall atmosphere to better meet diners' needs. Aside from improving restaurant customer experience , market research also helps you make informed decisions about location, pricing, and marketing strategies. ” or “How was the customer service?”

Marketing 148

Marketing Information Pricing Training 148

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Modern Restaurant Management

OCTOBER 27, 2020

Setting up an electronic payment system can enable you to connect the band-aid solutions and compiles the information into meaningful reports. Customer Service for Customer Service Masters. In hospitality, customer service is paramount. The industry knows the importance of consistent customer service.

Accounting 220

Accounting Customer Service Communication Information 220

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Customer Service 215

Customer Service Information Marketing 215

Hotelogix

SEPTEMBER 12, 2024

These websites serve as a critical resource for travelers looking to make informed decisions based on past guests' experiences. These sites are frequented by millions of users looking to make informed travel decisions. Hotels can analyze guest preferences and expectations trends, which can inform targeted marketing strategies.

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Modern Restaurant Management

FEBRUARY 18, 2022

Your website should be attractive and user friendly and include all relevant contact information, including in-house delivery. Offer Quality Services. Excellent Customer Services : Your customer service rep and delivery employees reflect the image of the business.

Marketing 188

Marketing Customer Service Budgeting Information 188

Hotelogix

JANUARY 9, 2025

It expands our market reach, effectively addressing the Saudi Arabian hospitality sector by assisting hotels to automate the process of sharing guest information with authorities. out 5 , with hundreds of clients speaking highly about our support services. Hotelogix is now compliant with Shomoos. But we didn't stop there.

Demo 130

Demo Document Book Marketing 130

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

JANUARY 21, 2020

Although there is no foolproof plan, generally starting with Facebook and Instagram will give you a good base for customer service, branding, and loyalty building contests/discounts. Make sure important information like your hours and phone number are readily available in the contact information.

Marketing 245

Marketing Information Customer Service Reservations 245

Hotelogix

DECEMBER 19, 2024

But how can you interpret all this information? This means we combine information from different sources to create a single view. Real-Time Updates The hotel industry moves so you need current information. Custom Report Creation: The option to make reports that match your specific performance indicators.

Maintenance 100

Maintenance Training Pricing Information 100

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes. However, the chatbot needs to be set up with accurate and updated information to provide a seamless customer experience.

Scheduling 189

Scheduling Information Customer Service Pricing 189

Modern Restaurant Management

DECEMBER 8, 2021

Vision AI models can uncover previously unseen operational efficiencies and deliver high-quality – accurate insights to inform decisions. Crews can be informed by automated detection and alerting of line arrivals, volume, and wait times.

Information 212

Information Customer Service Marketing 212

Hotelogix

NOVEMBER 3, 2023

If they are a first-time visitor, you can also inform them about tourist attractions and experiences in the area. Assisting your guests with the local taxi service or making arrangements to check in earlier than usual (for e.g. in case their flight arrives early in the morning) will make them feel at home even before they have checked-in.

Communication 233

Communication Travel and Tourism Customer Service Property Management 233

Modern Restaurant Management

DECEMBER 29, 2020

When they were able to add specials, patrons were informed of it verbally so that there was no additional expense incurred with printing flyers or notices. With regular fluctuations they had to remember a lot of new information each week and sometimes each day. Keeping abreast of the changes was not always easy for staff.

Information 208

Information Definition Customer Service Marketing 208

Modern Restaurant Management

JULY 25, 2023

Contrary to the fear of replacing human expertise, its true power lies in extracting invaluable information and data to aid operators and franchisors in making informed decisions. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

Pricing 167

Pricing Customer Service Information 167

Modern Restaurant Management

JUNE 4, 2020

The hospitality industry faces a unique challenge, where they have to enforce these new health and safety measures while keeping the customer experience elevated. Practice Even Better Customer Service. Encourage your employees to practice excellent customer service. This way, all parties benefit!

Sanitation 201

Sanitation Customer Service Communication Budgeting 201

Revenue Hub

DECEMBER 6, 2024

AI can also meaningfully enhance customer service through chatbots and virtual assistants that can assist guests with booking reservations, answering questions, and providing curated recommendations. Most likely, that traveler will no longer feel confident that the information they see listed for that hotel is current and reliable.

Book 109

Book Travel and Tourism Pricing Information 109

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Given the rapid pace of AI development, we can only expect even more advanced capabilities in 2025.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

JUNE 22, 2020

Enhance relationships with your customers by addressing them by name or referring to relevant information. Add special personal details (like an anniversary or birthday) to their contact information and you’ll be able to extend VIP offers and special promotions to help them celebrate their big day at your restaurant.

Communication 202

Communication Reservations Information Marketing 202

Modern Restaurant Management

MARCH 12, 2021

Gives front-of-house teams the resources to provide better customer service. Brand consistency : Customers are more likely to revisit an establishment if they know what to expect. Repeat customers spend an average of 67 percent more than first-time diners. Guest loyalty pays off.

Communication 197

Communication Front of House Information Customer Service 197

Modern Restaurant Management

APRIL 20, 2021

This includes the POS system, phone calls, and online ordering platforms to create a record of customers’ order history. Restaurants can also look to social media interactions and customer service inquiries to keep customer preferences top of mind while also understanding how they like to interact with the brand.

POS Systems 215

POS Systems Customer Service Scheduling Marketing 215

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Diners are then informed and happy while fully utilizing the tables you have.

Front of House 218

Front of House Training Customer Service Communication 218

Modern Restaurant Management

AUGUST 22, 2024

. "Guests want to know what items are included in each dish, where the products come from, and other information like allergens. Restaurants should be able to provide this information to anyone placing orders or reading a menu.

Information 161

Information Procurement Pricing Customer Service 161

Modern Restaurant Management

MARCH 26, 2020

At a time when most food and beverage leaders wouldn’t consider launching a new concept without a deep dive into the data, most lack even basic information about technology maintenance that could drive cost-saving, satisfaction-enhancing change. As the industry gets on the road to recovery, this will be more important than ever.

Maintenance 218

Maintenance POS Systems Information Customer Service 218

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. Cybercriminals use a variety of tactics to target restaurants, including: Phishing attacks : Phishing attacks involve sending fraudulent emails or messages to trick employees into providing sensitive information.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

eHotelier

FEBRUARY 12, 2023

Presto has a tenured logistics and supply chain career, having earned degrees in Supply Chain Logistics and Computer Information Systems from Robert Morris University. With 25 years of experience his ability to provide solutions to customers goes unmatched.

Customer Service 130

Customer Service Information 130

Modern Restaurant Management

MARCH 8, 2022

All negative reviews hold valuable information about how your restaurant can improve. Not responding to negative reviews tells potential customers that you don't care about your reputation and your customers. Include contact information so the reviewer can get in touch with management if they would like to follow up.

Reservations 225

Reservations Information Customer Service Marketing 225

Modern Restaurant Management

MARCH 25, 2022

While QR codes are a great tool for contactless service, they have a wide variety of uses, particularly when it comes to marketing. Here are a few easy ways you can provide better customer service and increase profits by using QR codes. Restaurants can capitalize on the growing familiarity of QR codes to help drive sales.

Housekeeping 215

Housekeeping Customer Service Reservations Marketing 215

Horizon Hospitality

SEPTEMBER 4, 2024

From interacting with guests to coordinating with colleagues, your ability to convey information clearly and politely is crucial. Customer Service: The Heart of Hospitality In the hospitality industry, customer service is not just a skill—it’s a mindset. To excel in customer service, cultivate empathy and patience.

Hospitality Management 130

Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

NOVEMBER 26, 2019

This does not mean that you won’t find any candidates at all; you just need to look at candidates with other types of customer service experience beyond restaurants. Keep Seasonal Employees’ Contact Information. Be sure to file the contact information of stand-out seasonal employees. Hang in there!

Customer Service 188

Customer Service Scheduling Training Information 188