Synergy Suite

NOVEMBER 1, 2024

Back of House In the bustling atmosphere of a restaurant, two key areas work in tandem to ensure a seamless customer experience: the front of house (FOH) and the back of house (BOH). Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount. Get in touch with us today!

Front of House 52

Front of House Back of House Scheduling Server 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. For example, labor, sales, inventory, and customer relationship management (CRM) reports are some of the reports restaurants should consider pulling together.

POS Systems 196

POS Systems Download Reservations Training 196

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Synergy Suite

JANUARY 14, 2023

Customer service: employees will often need refresher training on how to maintain customer service excellence and “flexing their muscles” on how to handle difficult customers, how to upsell menu items, and how to handle customer complaints. Manage Ongoing Training with Restaurant HR Software.

Training 52

Training Customer Service Communication Document 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue.

Scheduling 113

Scheduling Communication Training Customer Service 113

Synergy Suite

JANUARY 17, 2023

These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

Training 52

Training Customer Service Communication Sanitation 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. How to create a payroll schedule. How to create a payroll payment schedule ?? A two-week pay cycle , resulting in a bi-weekly pay schedule. How to solve payroll tax issues.

Scheduling 148

Scheduling Server Information Accounting 148

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

Synergy Suite

JANUARY 10, 2023

A standardized restaurant training programs makes life much easier for enterprise HR managers. As you find success in your restaurant and expand to more and more locations, training and HR tasks become much more complicated. However, the most common negative results include: Poor Customer Service.

Training 52

Training Document Communication Customer Service 52

7 Shifts

MAY 15, 2023

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. Employers need to track hours, calculate wages, manage shift schedules , and maintain employee records. A two-week pay cycle , resulting in a bi-weekly pay schedule. And if you don't.

Scheduling 78

Scheduling Document Information Server 78

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

AUGUST 16, 2024

High turnover rates can disrupt operations, increase costs, and negatively impact customer service. One way to address this issue is by implementing restaurant HR policies prioritizing employee satisfaction. This can include a designated HR manager or an anonymous reporting system. I hit accept or decline, and that's it.

Scheduling 78

Scheduling Sanitation Communication Training 78

Synergy Suite

DECEMBER 22, 2022

However, the most common negative results include: Poor Customer Service. The customer suffers the most without a uniform system for the kitchen and the front of the house. Training must outline the ideal customer experience from beginning to end. Guest and Customer Service Principles. should be listed here.

Training 52

Training Document Information Server 52

Synergy Suite

JANUARY 12, 2023

They can be useful for employees who prefer to learn independently or who may have busy schedules that don’t allow for structured training sessions. It allows for a more flexible and convenient learning experience, as employees can complete the training in small chunks as their schedule allows.

Training 52

Training Information Scheduling Definition 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

AUGUST 21, 2024

Housekeeping managers develop cleaning schedules, manage inventory of cleaning supplies and train housekeeping personnel in proper cleaning techniques and guest interaction protocols. The average salary for HR hotel management is $120,559 per year.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

DECEMBER 27, 2022

If you’re already in full-time work, it’s worth considering studying an online course like online hotel management or online hospitality management qualification, so you have greater flexibility and control over your schedule. Master key business skills online. Become a leader with a Master’s in Hospitality Management.

Communication 52

Communication Hospitality Management Strategic Planning Customer Service 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Les Roches

JULY 1, 2024

For instance, the front office manager is responsible for supervising front desk operations, managing guest services, and coordinating with other departments to ensure guest satisfaction. Food and beverage manager These managers play a critical role in overseeing dining services within the hotel, including restaurants, bars, and room service.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Modern Restaurant Management

FEBRUARY 18, 2020

In my fiscal and strategic view, restaurant groupings of multiple locations and offerings using one accounting, HR, and legal system will continue to disrupt the industry, AND those single-location restaurant business models struggling to eke out a living. Store schedules and labor management. Integration with third party aggregators.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

JANUARY 8, 2024

– Chelsea Searan, HR Lead at Instant Financial In 2024, I think restaurants will focus more on utilizing technology to connect with consumers. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

DECEMBER 21, 2020

For example, use tech to offset having to do more hiring (having customers ordering directly from tablets); tighten your menu so you don’t need as many cook stations or cooks to complete a dish and perhaps use third parties for some tasks that are not your strengths or core business such as HR or PR or even bookkeeping.

Communication 180

Communication Marketing Bookkeeping Budgeting 180

Modern Restaurant Management

JANUARY 17, 2020

This year's awards will bring the Taco Bell Foundation to $17 million in total awarded scholarships since it first launched five years ago, well on schedule to meet its initial commitment of awarding $21 million by 2021. Those interested in applying should submit a two-minute video about their passion before January 23, 2020.

Multi-Unit Operations 136

Multi-Unit Operations Marketing Customer Service Strategic Planning 136

Modern Restaurant Management

FEBRUARY 19, 2020

For example, such candor in performance management discussions might lead to an employee’s asking about more flexible scheduling to meet his/her needs or desire to “slow down” a bit. More savvy employers have training for managers and supervisors on HR policies, discrimination laws, harassment, etc.

Training 171

Training Information Customer Service Scheduling 171

EATER

AUGUST 21, 2020

Priya Krishna, who was hired out of college to do outreach and customer service, says that, at first, getting a job at Lucky Peach was thrilling. The group discussed going to HR, but decided against it, in part because the HR team served Momofuku as a whole, not Lucky Peach. at the top of his lungs,” she says.

Magazine 145

Magazine Communication Scheduling Definition 145