Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

eZee Absolute

NOVEMBER 11, 2024

This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service. Increased Operational Efficiency Running a hotel involves juggling numerous daily tasks, from managing guest reservations to ensuring housekeeping runs smoothly.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Coordination Among Teams: Departments like housekeeping, front desk, and maintenance can coordinate easily.  Teach basic phrases in common languages.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JUNE 25, 2024

Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation. It’s important to have a customer-centric mindset and a genuine desire to meet and exceed guest expectations.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

SEPTEMBER 19, 2024

Encourage professional development by building a culture of continuous improvement, where employees are motivated to develop their skills and knowledge through workshops, certifications and other learning opportunities. These systems ensure services are delivered consistently and efficiently, reducing errors and improving guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JUNE 24, 2024

Interesting roles in hospitality management While hotel management typically conjures up images of front desk managers overseeing housekeeping staff, there are also some special management positions that offer a more interesting day-to-day life. These roles contribute to the seamless operation and exceptional guest experiences in hotels.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52