Hotel Owner

MARCH 18, 2025

Her career began in the travel sector, where she spent seven years as a travel agent, progressing from trainee to manager in just three years.

Housekeeping 52

Housekeeping Customer Service Resort Management Service Management 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

JULY 4, 2024

Understanding hotel management Managing a hotel or other tourism venue covers a broad range of roles and responsibilities, all of which are vital to the success of the business. Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 4, 2024

Short courses Typically spanning a few weeks to a few months and focusing on specific hotel management topics or skill areas. These courses provide targeted education on subjects such as front office operations, revenue management, customer service or food and beverage management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Horizon Hospitality

MARCH 19, 2025

Front Office Manager Manages the reception and reservations teams, ensuring seamless check-ins and check-outs. Food & Beverage Manager Directs all dining operations, from restaurants to room service and banquets. Restaurant Manager Oversees daily operations, including staffing, customer service, and profitability.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130