Hotelogix

SEPTEMBER 13, 2024

Higher star ratings demand a greater variety of facilities and services, which must be maintained to a high standard. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

JULY 5, 2024

Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management. Performance Tracking: Analyzes data to improve service and revenue. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

MARCH 21, 2025

A panic button device is particularly helpful for any staff members working in more isolated areas of the property, like those working on maintenance and housekeeping. So, striking the perfect balance between excellent customer service and top-notch safety measures is vital for the success of your establishment.

Scheduling 52

Scheduling Training Information Housekeeping 52

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. –

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Coordination Among Teams: Departments like housekeeping, front desk, and maintenance can coordinate easily. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. For example, if a guest checks in with a maintenance issue, ensure that staff members understand that this takes priority over other tasks.

Communication 52

Communication Housekeeping Training Maintenance 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

SEPTEMBER 10, 2023

It enables you to establish revenue benchmarks, control operational expenditures , allocate resources judiciously, and prepare for contingencies such as economic downturns or unexpected maintenance issues. Contingency planning : Include a contingency fund to address unexpected situations like maintenance emergencies or economic downturns.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. There are various career pathways in hospitality and tourism, with different roles and levels of responsibility. What are back-of-house positions?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

OCTOBER 10, 2022

A similar question with the relevant software or program can be used for roles such as night duty manager, restaurant manager, maintenance supervisor or really any role that requires using a certain computer system. Most hotel front desk interview questions should be based around customer service as this is a huge part of the role.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Hotel Business

FEBRUARY 23, 2023

bringing our customers personalized customer service, shorter lead times and outstanding quality. How are your products and services unique from others of its kind? Cast marble allows us to create beautiful designs and textures without the labor-intensive installation and ongoing maintenance of other products.

Maintenance 52

Maintenance Training Housekeeping Customer Service 52

Hotelogix

JANUARY 2, 2025

This kind of customization makes guests happier and more likely to come back. Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork.

Training 100

Training Pricing Concierge Book 100

Les Roches

SEPTEMBER 16, 2024

They look for cleanliness, safety and maintenance issues, ensuring all aspects of the hotel meet established standards. Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This will also provide you with first-hand knowledge of different types of hotel services.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 4, 2024

From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 11, 2023

Food and beverage manager : working within food and beverage management can include overseeing a team of chefs, stock inventory and employee scheduling Restaurant manager: supervising operations in the kitchen and ensuring the restaurant complies with health, safety and quality assurance Sales and marketing director: this role includes managing a (..)

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

SiteMinder

AUGUST 1, 2024

Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), It will simply make it bloated.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

OCTOBER 11, 2022

Repeat customers can be rewarded through loyalty programmes, which are particularly important for large-scale hotel chains and resorts. Housekeeping. A housekeeping module within your PMS system can connect housekeeping staff to the front-office team. Point of sale services.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

Trends in our Industry We see 3 most important trends in the coming years to stay on top of: Need for Higher Level Customer Service Consumer Trends New Concept Trends Curious to hear our in-depth thoughts about these trends? Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 23, 2024

Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

SiteMinder

SEPTEMBER 12, 2022

Some hotels have responded by shifting housekeeping to a by-request-only model and cutting back on amenities such as room service. Develop your skills in this area by looking at things from your customer’s perspective, keeping on top of maintenance, and thinking about presentation in whatever you do. Staff shortages.

Travel and Tourism 94

Travel and Tourism Book Events Marketing 94

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Metasphere

MAY 4, 2022

Our clients can essentially use it as a digital room directory and add important information like FAQs , facility information, order housekeeping services, and more. On the surface, hotel order taking system seems like an easy way for restaurants to automate their ordering process and reduce errors in their customer service.

Download 52

Download Maintenance Information POS Systems 52

Xotels

NOVEMBER 2, 2021

Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Housekeeping . Software to manage guests preferences, requests, complaints, maintenance, housekeeping, internal communication and more… 10.

Communication 52

Communication Information Housekeeping Article 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. For example; room cleaning, maintenance tasks, communication.”

Blog 59

Blog Travel and Tourism Events Download 59

Les Roches

JANUARY 23, 2024

This also means staff are expected to offer incredible customer service. These include: Housekeeping Receptionists/customer service associates Spa therapists Resort management Revenue manager Luxury management Hotel general manager Chefs / bartenders Food and beverage manager.

Customer Service 52

Customer Service Resort Management Communication Housekeeping 52

Les Roches

SEPTEMBER 19, 2024

Standards might include a daily deep cleaning of bathrooms and weekly mattress rotation Facility maintenance : regular inspection schedules, preventive upkeep procedures and short response times for repairs are all important. These make it easier for people to share their thoughts and for venues to identify what is needed to improve.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JUNE 4, 2024

Customer experience managers encourage a culture of teamwork and communication to improve the overall guest experience A day in the life of a customer experience manager A day will often start with the CEM reviewing their schedules and prioritizing tasks.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Use your PMS’ housekeeping report to ensure that each room is clean and sanitized. There’s even a section for notes and add-ons in case a guest asks for something special, or there’s a maintenance issue.

Housekeeping 98

Housekeeping Training Reservations Sanitation 98

Les Roches

SEPTEMBER 20, 2024

Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. These programs provide a strong foundation in hotel operations, financial management and customer service.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52