SiteMinder

MARCH 25, 2025

The reservations manager leads this department, ensuring smooth coordination with other teams like front office and housekeeping. Whether managing booking inquiries or coordinating with housekeeping, effective communication ensures smooth operations. Table of contents Why are hotel reservation manager jobs important?

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Hotel Owner

MARCH 18, 2025

She then transitioned to Mark Warner, dedicating 11 years to various operational roles including finance assistant, housekeeper, customer services manager and hotel manager at luxury resorts across Europe and Africa.

Housekeeping 52

Housekeeping Customer Service Resort Management Service Management 52

Hotelogix

NOVEMBER 10, 2023

Housekeeping Module Housekeeping is one of the most important elements of hotel management, and you can’t afford to get it wrong. Rather than trying to handle the housekeeping scheduling manually, use a housekeeping module to make your life easier. The software makes it easy to add and remove staff as needed.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated housekeeping processes. Automated food service. What is Hotel Automation? Digital check-in kiosks.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

Revenue Hub

FEBRUARY 6, 2024

Each department, be it the front desk, housekeeping, management, or kitchen, has distinct responsibilities and often different working hours and spaces. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 106

Housekeeping Communication Article Customer Service 106

Hotel Owner

OCTOBER 16, 2023

Available positions include reception team member, bar cafe team member, housekeeping team member and linen porter. There are also 20 roles at the group’s head office in Thame across Revenue, Procurement, IT, Legal, Finance and Customer Services.”

Housekeeping 98

Housekeeping Procurement Maintenance Customer Service 98

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

Front of House 98

Front of House Housekeeping Maintenance Customer Service 98

Hotel Owner

MAY 9, 2023

Hotel positions include: hotel manager, assistant hotel manager, Bar Café team member, housekeeping team member, night reception team member, hotel supervisor and receptionist. These include roles in health and safety, procurement, IT, HR and customer services.

Maintenance 102

Maintenance Customer Service Procurement Housekeeping 102

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. For example, a cloud PMS like Hotelogix can handle everything from booking management to billing and housekeeping coordination, all within a single platform.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

JANUARY 27, 2024

It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties. It differs from a Property Management System (PMS), which focuses on hotel operations like room bookings, guest check-ins/outs, and housekeeping management.

POS Systems 147

POS Systems Property Management Information Housekeeping 147

Hotelogix

DECEMBER 19, 2024

  You can: Look at guest feedback to see what needs work Guess what guests might like for customized services Keep an eye on how well your loyalty program is doing and make rewards better Find and fix possible issues before they get big Competitive Analysis Know what your competitors are up to with hotel business intelligence.

Maintenance 100

Maintenance Training Pricing Information 100

Revenue Hub

NOVEMBER 18, 2022

All departments should undergo customer service training, not only your clerks. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Your staff can help provide that by being themselves and sharing their area knowledge and tips.

Housekeeping 98

Housekeeping Article Customer Service Communication 98

InnQuest

JANUARY 26, 2023

A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc. The right Property Management System (PMS) can streamline processes, reduce costs, and improve customer experience through automation.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotelogix

JULY 5, 2024

Using data from a reservation system helps improve customer service. Integrated Modules: Includes housekeeping and maintenance for seamless management. Performance Tracking: Analyzes data to improve service and revenue. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Revenue Hub

FEBRUARY 21, 2024

Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests. And your hotel staff should be well aware of this.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotel Owner

MAY 28, 2024

On the flip side, a stellar stay has the potential to grow your customers’ loyalty and personal recommendations as a reliable and welcoming host. Since the pandemic happened and with more discourse surrounding sustainability, housekeeping has been brought to centre stage in a way that it hasn’t been before.

Housekeeping 96

Housekeeping Information Customer Service Book 96

Revenue Hub

JUNE 18, 2024

reservations, housekeeping, maintenance, etc.), as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. It can help them make better, data-based decisions on important questions such as staffing, housekeeping schedules, hiring, etc. –

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

JANUARY 27, 2023

The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend. To measure the awareness of short-staffed hotels, travelers’ attitudes about customer service levels and reduced housekeeping were examined. Short-staffed hotels? Some travelers notice, but most do not.

Housekeeping 98

Housekeeping Pricing Article Customer Service 98

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

MARCH 21, 2025

A panic button device is particularly helpful for any staff members working in more isolated areas of the property, like those working on maintenance and housekeeping. So, striking the perfect balance between excellent customer service and top-notch safety measures is vital for the success of your establishment.

Scheduling 52

Scheduling Training Information Housekeeping 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. Should I be thinking about adopting AI for my property now?

Guest Retention 98

Guest Retention Information Book Housekeeping 98

Hotelogix

NOVEMBER 29, 2024

In the hospitality industry, devotion to daily tasks is a must for the best service possible. PMS effectively synchronizes each department and its tasks, from the front desk to housekeeping, and back again. Integrate with (or eliminate the need for) other management software services. See how other hotel areas are performing.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotel Owner

FEBRUARY 28, 2024

Orton joined Park Regis Birmingham as head housekeeper in 2020, and the group said her new appointment as hotel manager is reflective of her “deep understanding of the business, strong leadership skills and commitment to excellence in customer service”.

Housekeeping 52

Housekeeping Customer Service Hospitality Management Training 52

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Housekeeping department. Hotel housekeeping jobs.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

eZee Absolute

NOVEMBER 11, 2024

This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service. Increased Operational Efficiency Running a hotel involves juggling numerous daily tasks, from managing guest reservations to ensuring housekeeping runs smoothly.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotel Owner

JULY 1, 2024

The jobs available cover a wide variety of positions, including full-time and part-time hotel manager and assistant manager roles; Bar Café team members, housekeeping team members, reception team members and hotel supervisors.

Procurement 52

Procurement Housekeeping Customer Service Budgeting 52

Revenue Hub

NOVEMBER 23, 2022

Companies across various industries from retail eCommerce to healthcare services have turned to these solutions for first-line customer service questions and requests. The implementation of conversational AI has increased dramatically since the beginning of the pandemic.

Reservations 98

Reservations Book Training Housekeeping 98

NV Hotels

NOVEMBER 7, 2023

Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors. Whether it’s offering spa promotions or sending tailored recommendations, RTLS helps create unique experiences.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

Hotel Business

MARCH 14, 2024

Overall, an AI-powered booking engine can offer personalized experiences, optimize pricing strategies, streamline operations and enhance customer service, ultimately driving revenue growth and competitive advantage in the travel industry.

Concierge 59

Concierge Housekeeping Book Pricing 59

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. The goal of an All-in-One PMS is to provide a centralised system that streamlines property management tasks, saves time and reduces the need for multiple software applications.

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

Hotelogix

FEBRUARY 28, 2025

According to McKinsey, hotels using AI-driven chatbots save 30% on customer service costs while improving satisfaction scores. ” Staff Performance Evaluation “Create a 10-point checklist for evaluating front office and housekeeping efficiency based on guest feedback and operational performance.”

Book 130

Book Guest Satisfaction Guest Retention Training 130