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Bowood Hotel appoints new GM and deputy

Hotel Owner

Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resorts leadership team. Pierre Park Hotel, Spa and Golf Resort in Guernsey.

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Hospitality leadership: Guide to the 5 essentials

SiteMinder

Leadership roles in hospitality are similar to leadership roles in other industries, in that the focus is on training, guiding and managing a team. You need to be adept at resolving conflicts, managing guest interactions and motivating teams. Certified Hotel Administrator (CHA). The setup was super easy.

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Omnichannel Communication: The Game-Changer Hotels Need Now

Revenue Hub

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Multichannel In a multichannel approach, it’s understood that when more channels are offered, hotels can reach more interested travelers. They can manage all service channels on one platform.

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Hospitality training: Courses and programs for hotels

SiteMinder

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. What are the objectives of hospitality training?

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What do you study in an online hotel management degree?

Les Roches

What do you study in an online hotel management degree? But what do you study in an online hotel management degree? From the fundamentals of hospitality operations to the latest trends in revenue management and guest experience, we’ll discuss the comprehensive learning experiences offered by these programs.

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Exploring the world of guest services: from definitions to job descriptions

Les Roches

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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How long is an online hotel management course

Les Roches

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%