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Bowood Hotel appoints new GM and deputy

Hotel Owner

Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resorts leadership team. Pierre Park Hotel, Spa and Golf Resort in Guernsey.

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What are good customer service skills?

Les Roches

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

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Hotel customer service: what is it, and how can it become a career?

Les Roches

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Why choose a career in food and beverage management?

Les Roches

As the industry continuously evolves, a career in food and beverage management provides ongoing learning and development. With a growing demand for food and beverage services, a career in this field offers many roles and the chance to work abroad. So, how do you become a food and beverage manager ?

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How do hotel management companies make money?

Les Roches

How do hotel management companies make money? 23rd September, 2024 In this article What is a hotel management company? Join us as we look into the various revenue streams and business models that enable hotel management companies to thrive. What is a hotel management company?

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Aiming for the top: Hotel manager salary and benefits

Les Roches

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do?

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Hotel property management systems

Les Roches

Many organizations and top hotel brands have begun taking advantage of technologically advanced online systems that help them electronically process a range of data and tasks. If you’re yet to come across hotel PMS, read on as we delve into everything you need to know in this guide. What is a hotel property management system (PMS)?