Hotel Owner

MARCH 18, 2025

Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resorts leadership team. Pierre Park Hotel, Spa and Golf Resort in Guernsey.

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InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Hotelogix

JANUARY 27, 2024

A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers. It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties.

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Hotelogix

NOVEMBER 10, 2023

It wasn’t too long ago that hotels utilized manual systems to operate. Even relatively small hotels make use of high-quality front desk software. These tools help make it far easier to properly manage all aspects of a hotel. Of course, those methods are outdated today.

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Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?

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Customer Service Communication Training Hospitality Management 52

Hotelogix

SEPTEMBER 5, 2024

For hotels, embracing automation is no longer optional—it's essential for staying competitive in a rapidly evolving market. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

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Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

For hotels, embracing automation is no longer optional—it's essential for staying competitive in a rapidly evolving market. This article delves into hotel automation, how it benefits the hospitality sector, and the essential tasks worth automating. What Is Hotel Automation? 

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Hotel Business

MARCH 21, 2025

By Ben Eidlisz The guests staying at your hotel expect exceptional service, comfort and a high sense of security. Ensuring the safety of all your hotels guests must be of utmost importance, which means it is imperative to do regular assessments of ways to improve security measures. Also, they are easy to install and inexpensive.

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InnQuest

JANUARY 26, 2023

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.

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Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. It lets hotels manage bookings, shows room availability online, and keep track of guest details. It's handy for guests too, letting them book rooms directly on the hotel's website.

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Hotelogix

NOVEMBER 29, 2024

The inner workings of a hotel encompass a few vital functions. Each moving part of a hotel requires organization and meticulous planning. Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all.

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Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

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Communication Customer Service Housekeeping Article 109

Revenue Hub

FEBRUARY 6, 2024

The prevalence of silos in hotels is not uncommon. While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. A guest’s stay is a sum of multiple interactions with various hotel departments.

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Housekeeping Communication Article Customer Service 106

eZee Absolute

NOVEMBER 11, 2024

As hotels welcome guests from diverse backgrounds, the risks of fraudulent activities continue to increase. Hotels and resorts face daily threats, from fraudulent reservations to stolen identities at check-in. Plus, we’ve listed some of the best fraud prevention strategies you can leverage to protect your hotel business.

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Information Reservations Guest Satisfaction Book 59

Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together.

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Housekeeping Communication Information Scheduling 102

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Owner

OCTOBER 16, 2023

With over 580 hotels across the country, there is a Travelodge close to all “major” UK universities giving students easy access to work close to their place of study during term-time and now the ability to transfer to a Travelodge hotel close to home during the academic holidays.

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Hotel Owner

MAY 9, 2023

Travelodge, one of the UK’s largest hotel chains which operates 579 hotels across the UK, has revealed it is looking to fill over 400 positions across its UK hotels and at its head office in Thame, Oxfordshire. These include roles in health and safety, procurement, IT, HR and customer services.

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Maintenance Customer Service Procurement Housekeeping 102

Hotel Owner

NOVEMBER 16, 2023

The Stirling Highland Hotel, a member of the Cairn Hotel group, has launched Project Search, a internship programme in partnership with Forth Valley College, Stirling Council, and other leading employability organisations.

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Hotelogix

FEBRUARY 28, 2025

Imagine this: You own a beautiful boutique hotel. This article will show you how ChatGPT can help hotels keep guests engaged , improve their experience, and increase revenue , all while reducing staff workload. The Rise of AI in Hospitality Technology has changed how people book and experience hotels. You wonder why.

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Book Guest Satisfaction Guest Retention Training 130

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

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Housekeeping Maintenance Training Customer Service 93

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Maintenance Concierge Front of House Budgeting 72

InnQuest

AUGUST 15, 2023

At a glance: – Understanding the Hotel Channel Management Landscape – What Is A Hotel Channel Manager? – Technical Features of A Hotel Channel Manager – How To Choose The Right Hotel Channel Manager For Your Hotel? – What Other Systems Can You Use With A Channel Manager At Your Hotel?

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Revenue Hub

JUNE 18, 2024

The Front Desk Manager in a hotel is pivotal in orchestrating the first and lasting impressions of guests, managing the reception team to ensure a seamless check-in and checkout process, handling reservations and addressing guest inquiries and concerns – always with the utmost professionalism. reservations, housekeeping, maintenance, etc.),

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Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels?    A hotel's communication system is the backbone of how staff members work together and interact with guests.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotel Owner

MAY 28, 2024

Some 70% of buying experiences are based on how the customer feels they are being treated, according to a McKinsey and Company study, and I dare say that rings true for the hotel industry and wider hospitality sector.

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Housekeeping Information Customer Service Book 96

Revenue Hub

JANUARY 27, 2023

NB: This is an article from STR So, with rising inflation, record-high travel prices, flight disruptions and short-staffed hotels, why are people still traveling? The service-based hospitality industry is certainly reaping the benefits of this consumer spending trend. Short-staffed hotels? High hotel rates?

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Housekeeping Pricing Article Customer Service 98

Revenue Hub

NOVEMBER 18, 2022

All departments should undergo customer service training, not only your clerks. A guest may stop one of your housekeeping or back-office employees with a request, even if it isn’t strictly their job. Your staff can help provide that by being themselves and sharing their area knowledge and tips.

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Housekeeping Article Customer Service Communication 98

Hotel Owner

FEBRUARY 28, 2024

Switch Hospitality Management has announced the appointment of Kirstie Orton as the hotel manager of its flagship hotel, Park Regis Birmingham. Park Regis is renowned for its commitment to exceptional customer service, creating an elevated experience that guests will want to return to again and again.

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Housekeeping Customer Service Hospitality Management Training 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience.

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Communication Customer Service Book Guest Satisfaction 130

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

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Front of House Maintenance Housekeeping Back of House 59

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. RTLS utilizes a network of sensors and tags to track the precise location of assets, staff, and guests within a hotel’s premises.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. What are some of the applications of AI for hoteliers?

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Guest Retention Information Book Housekeeping 98

SiteMinder

AUGUST 14, 2024

This blog will help you understand Tripadvisor reviews and how to optimise them for your hotel. Table of contents Why are Tripadvisor reviews important for your hotel? Tripadvisor hotel reviews are important because Tripadvisor is an incredibly popular and very trusted platform. How do I see reviews on Tripadvisor?

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Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

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Training Pricing Concierge Book 100

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

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