Horizon Hospitality

OCTOBER 30, 2024

Highlight Unique Skills While customer service, team management, and hospitality software proficiency are essential, showcasing unique skills can set you apart. Popular roles often attract hundreds of applicants, many with similar qualifications and backgrounds.

Marketing 130

Marketing Customer Service Blog Guest Services 130

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. But they failed to address the customer service provided before potential customers turn into guests. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly.

Customer Service 107

Customer Service Book Article Reservations 107

Hotelogix

NOVEMBER 28, 2024

Ever wondered why some hotels consistently outperform their competitors, even in challenging market conditions?   Successful hotels focus on understanding and serving specific guest segments instead of trying to be everything to everyone.

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hospitality Net

AUGUST 14, 2024

Exceptional customer service is the basis of any successful business, but it’s even more crucial in the hospitality industry. When your hotel services B2B customers, it’s vital to ensure that they have an exceptional experience in order to build the reputation of your company.

Customer Service 81

Customer Service 81

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

eHotelier

OCTOBER 25, 2023

The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. In every corner of industry, technology is helping companies break barriers and challenge convention.

Customer Service 246

Customer Service 246

Hotelogix

DECEMBER 19, 2024

Picture a system that displays your hotel's current status and forecasts its future. This is what hotel business intelligence software accomplishes. This guide will explore how hotel business intelligence operates, why it matters, and how it can boost your hotel management. You need real facts to decide things.

Maintenance 100

Maintenance Training Pricing Information 100

eHotelier

JUNE 11, 2023

Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.

Customer Service 264

Customer Service 264

Revenue Hub

DECEMBER 6, 2024

Moreover, 80% of TripAdvisor users read at least six to 12 reviews before choosing a hotel. The role of tech-driven personalization As the number of channels and touchpoints between a hotel brand and travelers increases, so does the expectation for a more personalized experience across the entirety of the guest journey.

Book 109

Book Travel and Tourism Pricing Information 109

STAAH

MARCH 3, 2025

The luxury four-star hotel combines modern and sophisticated amenities with a traditional touch of the Java culture Grand Sunshine is located just minutes from the Soroja toll gate and close to various popular tourist destinations. Among the many positives of STAAH are its affordability and customer service.

Book 100

Book Customer Service Reservations Property Management 100

InnQuest

MAY 8, 2023

Online reviews have become a crucial aspect of the hospitality industry, and hotels are no exception. With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. To learn how to promote direct hotel bookings, read this.

Book 222

Book Blog Customer Service Property Management 222

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

Customer Service 223

Customer Service Presentation Catering 223

Revenue Hub

JANUARY 21, 2025

NB: This is an article from gcommerce Subscribe to our weekly newsletter and stay up to date The way you respond to reviews can impact your hotels visibility, affect your credibility among potential guests, and even influence bookings. This can also improve brand loyalty, as it allows guests to form a more personal connection with your hotel.

Article 108

Article Customer Service Presentation Book 108

Hotelogix

JANUARY 9, 2025

In 2024, we made remarkable progress in empowering hotels to excel in a fiercely competitive environment, revolutionizing how they operate efficiently to drive overall growth. The objective was to enable hotel staff to access the PMS's key work areas to execute tasks efficiently and faster.  We also launched version 2.5

Demo 130

Demo Document Book Marketing 130

eHotelier

FEBRUARY 23, 2025

Amadeusis expanding its long-standing relationship withSalesforceto develop a next-generation hotel service center solution that addresses critical challenges in the hospitality industry's reservation and customer service landscape.

Customer Service 130

Customer Service Reservations 130

Hotelogix

JUNE 26, 2023

Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.

Customer Service 147

Customer Service 147

MEWS

NOVEMBER 26, 2024

Direct bookings occur when a guest books directly through your hotel's website, social media channels, or any other direct channels you have set up, such as by calling directly or through a customer service center. What are direct bookings?

Book 130

Book Reservations Customer Service 130

eHotelier

FEBRUARY 12, 2024

Leading hotel group Choice Hotels Asia-Pac is delighted to announce its 2023 Gold Award Winners across Australia and New Zealand, celebrating excellence in customer service and exceptional guest experiences at properties from Perth to Mackay, and many places in between.

Customer Service 130

Customer Service 130

Hotelogix

MARCH 25, 2025

Boutique hotels are independent properties that offer an unparalleled level of luxury and intimacy to guests. Boutique hotels focus more on the comfort of the guest above all else. While these hotels are trying to offer a unique experience to guests, they face unique challenges. Global distribution systems.

Training 130

Training Customer Service Catering Pricing 130

MEWS

DECEMBER 3, 2024

What is a service in the hospitality industry? A service in the hospitality industry refers to any activity, type of assistance, or amenity your hotel offers to enhance the guest experience, increase comfort, and provide added convenience.

Concierge 130

Concierge Customer Service 130

Boutique Hotel News

DECEMBER 22, 2022

Saudi Arabia: General Hotel Management (GHM) has signed The Chedi Wadi Safari in Diriyah. The Chedi and 15 other hotel brands have been announced in Diriyah and Wadi Safari. The 14 kilometre-square project will include hotels, museums, galleries and more, and is expected to attract over 27 million visitors annually.

Customer Service 235

Customer Service 235

eHotelier

AUGUST 20, 2023

A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.

Book 246

Book Marketing Customer Service 246

STAAH

FEBRUARY 9, 2025

An oasis of ease and tranquility Part of the Nova Hotels Group, Nova Express Pattaya is located in the heart of Pattaya City, easily accessible to both the downtown and the popular Pattaya beach. Smooth onboarding STAAHs user-friendly interface and a very friendly customer services team made the transition to the platform seamless.

Customer Service 93

Customer Service Demo Book Information 93

Larry Mogelonsky

MARCH 3, 2025

As we see time again, the story of a hotel is the story of the people working at the hotel. This is especially true for the luxury hospitality segment where service excellence, exclusive amenities and personalization are hallmarks of an experience worthy of the term luxury.

Concierge 130

Concierge Front of House Workshop Definition 130

Hotel Owner

MARCH 18, 2025

Bowood Hotel, Spa and Golf Resort, near Calne in Wiltshire, has recently appointed Matthew Voyle as its new general manager and Emma Frankham as its deputy general manager, with both bringing a wealth of expertise to the resorts leadership team. Pierre Park Hotel, Spa and Golf Resort in Guernsey.

Housekeeping 52

Housekeeping Customer Service Resort Management Service Management 52

InnQuest

APRIL 5, 2023

Anyone who has worked in the hospitality industry for a few years would enthusiastically attest to the importance of yield management in hotels, particularly in hotel revenue management. Furthermore, we will provide examples of successful yield management strategies and offer tips on how to implement them in your hotel.

Pricing 220

Pricing Book Marketing Blog 220

Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

Customer Service 109

Customer Service Guest Satisfaction Communication Article 109

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones.

Book 220

Book Reservations Communication Pricing 220

Modern Restaurant Management

OCTOBER 20, 2022

Now more than ever, effective customer service is pivotal in retaining customer loyalty and regenerating pandemic-hit revenue. The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience.

Communication 188

Communication Training Customer Service Scheduling 188

Revenue Hub

JANUARY 7, 2025

Tips for Responding to Negative Reviews Negative reviews can be tough to handle, but they offer valuable insights and an opportunity to demonstrate excellent customer service. ” can go a long way in fostering loyalty. Heres how to handle them effectively: 1. Avoid arguments or dismissive language.

Guest Satisfaction 109

Guest Satisfaction Article Blog Customer Service 109

eHotelier

JULY 14, 2024

AI won’t remove human interaction completely, but it can provide enough support to streamline the workforce and add value to the customers.

Customer Service 312

Customer Service 312

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

JULY 2, 2024

Capacity-oriented KPIs have become the norm for performance evaluation in the hotel industry. These metrics are straightforward to measure, and the assumption that there is a direct link to revenue makes them appealing to hotel managers and asset owners. Any stakeholder assumes that it is better to have higher occupancy.

Customer Service 109

Customer Service Article Communication Reservations 109

InnQuest

OCTOBER 5, 2022

Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . Small-size B&Bs and independent hotels that cannot afford to market their brands at such a massive bandwidth are sure to benefit from this option. Direct Bookings: Overview & Benefits.

Book 217

Book Pricing Reservations Information 217

Boutique Hotel News

FEBRUARY 3, 2023

Spain: Music-inspired hotel brand UMusic Hotels has partnered with customer data and relationship management platform PUSHTech. PUSHTech is a cloud-based customer data and relationship management platform providing integrations with email marketing, marketing automation, hotel CRM, guest journey automation, and sales CRM.

Customer Service 130

Customer Service Book Property Management Marketing 130

SiteMinder

FEBRUARY 5, 2025

The Gerald Apartment Hotel is the only luxury accommodation available in the picturesque destination of Geraldton, on the west coast of Australia. Bringing exemplary customer service and comfort, The Gerald is a hotspot for MICE travel thanks to its conference centre, rooftop bar, tapas, and stunning location.

Book 52

Book Definition Customer Service Marketing 52