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What are good customer service skills?

Les Roches

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? Below, we share a few key techniques and capabilities the hospitality sector values. And how can you develop them?

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Customer service experience and how to excel in this key area

Les Roches

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Top skills to land your dream job in hospitality

Les Roches

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

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How To Become A Restaurant Manager in 2024: A Comprehensive Guide

7 Shifts

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

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Start your journey to an exciting career: how to become a travel consultant

Les Roches

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

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Reasons to work as a tourism consultant

Les Roches

If you are keen to enter the profession, you should consider: Educational foundation: obtain a degree in tourism management, business, marketing or a related field to build a solid knowledge base Industry experience: work in the travel sector in roles with travel agencies, tourism boards or hospitality businesses.

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How to start a career in hotel reputation management

Les Roches

Hotel reputation managers must be able to assess situations calmly, identify solutions and take decisive action to resolve issues, turning poor reviews into positive experiences. Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation.