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What are good customer service skills?

Les Roches

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? Below, we share a few key techniques and capabilities the hospitality sector values. And how can you develop them?

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What is excellence in customer service?

Les Roches

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.

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Hotel customer service: what is it, and how can it become a career?

Les Roches

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Customer service experience and how to excel in this key area

Les Roches

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Why choose a career in food and beverage management?

Les Roches

From hotel restaurants, cozy street corner cafes or Michelin-starred establishment owned by a famous chef, the F&B secor is a crucial part of the hospitality industry as a whole. In this article, we’ll explore what is hospitality management and is hospitality management a good career ?

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McNeill appoints Marci Jacobs as VP, sales & revenue generation

Hotel Business

Prior to joining MHC, Jacobs was a regional director of sales with Peachtree Group Hospitality Management, and before that, she was regional revenue manager and regional director of sales and marketing with Aimbridge Hospitality. Hammons Hotels.

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The best private island resorts you could work on

Les Roches

Transform your working life by joining the resort management teams of the world’s top private island resorts. This guide offers insights into landing these unique hospitality career opportunities. In this article, we’ll look at what it can be like working on island resorts. What are private island resorts?