Revenue Hub

JANUARY 11, 2024

Attribute-Based Pricing Takes Centre Stage As personalised experiences become more sought after, attribute-based pricing is expected to dominate in 2024. Hotels will leverage technology to manage room types seamlessly and connect amenities to rooms, ensuring a seamless and personalised experience for guests.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one.

Travel and Tourism 145

Travel and Tourism Marketing Customer Service Pricing 145

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

JULY 11, 2022

Its highly interactive nature engenders customer engagement and yields extraordinary results for businesses in the hospitality industry. Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

APRIL 3, 2023

Being a restaurant manager means taking responsibility for the day-to-day operations of a restaurant. This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. What education does a restaurant manager need?

Customer Service 52

Customer Service Budgeting Communication Training 52

Luxury Hospitality Magazine

AUGUST 1, 2023

The Silver Birch is delighted to announce the appointment of Thomas Proden as its new General Manager. Proden, a seasoned hospitality management professional, brings over 15 years of experience in customer relations, team leadership, and business development to the role.

Customer Service 40

Customer Service Business Development Pricing Hospitality Management 40

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers.

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

JUNE 5, 2023

Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Restaurants need to show all the ways they have made things safe for their customers, for example contactless interaction especially in regard to menus and payment helps a lot and should be mentioned.

Marketing 234

Marketing Communication Information Reservations 234

Les Roches

MARCH 22, 2023

Kick-start your career in event planning Learn everything you need to know about event management and gain real-world experience for a successful career in event planning. Bachelor’s in hospitality management What does an event planner do? An event planner runs every aspect of events from start to finish.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

MAY 24, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What are the essential skills for a restaurant manager?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What is restaurant management?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

MAY 22, 2023

Then, anytime a customer deals with the business, they’ll always have a positive experience. What is customer communication management (CCM)? Customer communications management software helps to facilitate this, streamline the communication process, increase efficiency and enhance the customer experience.

Communication 52

Communication Training Information Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2020

The brands that did not enhance cleaning protocols, embrace to-go orders, and respond to the new priorities of their customer were hurt the most. Rick Camac Dean, Restaurant & Hospitality Management at ICE (Institute of Culinary Education). Jockey Hollow Bar + Kitchen's Chris Cannon.

Communication 180

Communication Marketing Bookkeeping Budgeting 180

Les Roches

AUGUST 12, 2022

The possibilities for exciting travel, professional growth and varied management opportunities make working in hotel management a flexible and enticing option. How to manage hotels effectively. How to manage hotels effectively. Revenue management. Property management. Customer service centric.

Communication 52

Communication Housekeeping Customer Service Training 52

Les Roches

AUGUST 1, 2024

With a focus on customer satisfaction, Regal Tours provides a range of services, including holiday packages, hotel bookings, flight tickets and corporate travel solutions at an affordable price. Their services include flight bookings, hotel reservations, customized holiday packages and event management.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

JUNE 5, 2023

Whether you’re a recent graduate or already experienced in hospitality management , restaurant entrepreneurship could be an exciting and challenging career choice. You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service.

Budgeting 52

Budgeting Customer Service Training Communication 52

Les Roches

DECEMBER 21, 2022

Maybe you’ve looked at the price of a luxury coat and wished you could own it, or maybe you enjoy treating yourself to a luxury perfume or cologne. Whatever it is, luxury brands can command a high sale price thanks to their advertising and the way they market themselves. Looking to get into luxury marketing?

Marketing 52

Marketing Pricing Customer Service Communication 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

Les Roches

JUNE 26, 2024

Let’s look at some of the most common available for aspiring hotel managers. Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

JANUARY 25, 2024

Hotel industry players who can leverage data effectively gain valuable insights that can influence their strategic decisions, from setting room prices to designing hotel marketing strategies. Revenue management Data analysis can significantly transform revenue management within the hospitality sector.

Competitive Analysis 52

Competitive Analysis Information Pricing Marketing 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)? What does a PMS do in a hotel?

Property Management 52

Property Management Reservations Training Housekeeping 52

Revenue Hub

JANUARY 11, 2024

NB: This is an article from Cloudbeds , one of our Expert Partners Deloitte described the year ahead in the travel industry as being defined by the basics – product, performance, and price – because of the once-in-a-generation crisis that forced economies and societies alike to reshape themselves.

Book 109

Book Marketing Information Article 109

Les Roches

MARCH 23, 2023

Instead, customers have to contact Airbnb customer service for help. Better support for customers: Having staff on-site throughout the day and night means that customers get better support, which is a big selling point for hotels. This means that there is often no on-site support in case something goes wrong.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Les Roches

SEPTEMBER 17, 2024

Importance of leadership in the hospitality industry Strong management is essential for directly influencing the quality of service, operational efficiency and overall success of an establishment. Balancing rising costs with guest expectations for competitive pricing can be a constant struggle for leaders.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Les Roches

JUNE 24, 2024

There are numerous challenges you will need to overcome to succeed, such as: Market saturation and competition: the hotel management industry is highly competitive, with numerous players vying for market share.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JULY 2, 2024

Hospitality management roles in Dubai A lot of the highest-paid roles are management positions. Pursue a degree in hospitality management Consider obtaining a degree in hospitality management or a related field from a reputable institution. Here are some steps to help you prepare for success.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

SEPTEMBER 23, 2024

Mark-up on supplies and services Hotel management companies often generate additional revenue through mark-ups on supplies and services provided to the properties they manage. They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JUNE 7, 2023

Skills required to be a successful food and beverage consultant To excel in this role, a person needs to have strong interpersonal skills, the ability to think critically, excellent problem-solving abilities, knowledge of regulatory standards, business acumen, customer service proficiency, and the ability to stay on top of industry trends.

Regulatory Compliance 52

Regulatory Compliance Events Customer Service Marketing 52

Modern Restaurant Management

DECEMBER 31, 2019

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Substantial advantages in marketing, reduced labor costs, shared management costs, lower occupancy cost can be had in this model. Low priced / value perceived / big ticket items brought down to a fixed low price.

POS Systems 138

POS Systems Marketing Training Pricing 138

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Communication 52

Les Roches

DECEMBER 27, 2022

Brand management involves using various marketing techniques to enhance the perceived value of your products, services, and brand over time. By curating a strong and consistent identity through advertising, packaging, design, logos, and pricing, you can create strong brand awareness and reputation. Brand loyalty.

Brand Management 52

Brand Management Marketing Pricing Customer Service 52

Les Roches

JULY 11, 2023

The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the two. If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers.

Special Events 40

Special Events Customer Service Marketing Catering 40