Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

MARCH 16, 2023

From hotel restaurants, cozy street corner cafes or Michelin-starred establishment owned by a famous chef, the F&B secor is a crucial part of the hospitality industry as a whole. In this article, we’ll explore what is hospitality management and is hospitality management a good career ?

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Hotel Business

JULY 9, 2024

In this role, Jacobs is responsible for building an integrated approach to sales, digital marketing and revenue generation to enhance collaboration and develop synergies among these functions at the corporate and property levels. She has more than 25 years of hotel experience in direct selling, marketing and revenue management.

Customer Service 105

Customer Service Business Development Training Property Management 105

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry. About InnQuest.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

JANUARY 26, 2023

For example, revenue managers use hotel automation to ensure real-time modifications are appropriately reflected on the property’s CRM , revenue, inventories, and sales platforms rather than physically monitoring and entering data from one system to another. Automating your hotel’s processes can be easy and manageable.

Reservations 136

Reservations Housekeeping Property Management Book 136

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

OCTOBER 23, 2023

Sales and marketing are exciting and rewarding fields in travel, tourism and hospitality. There are many roles in hospitality management that allow you to work as part of the fast-paced world of sales operations and marketing campaigns, such as sales manager, event management or marketing manager.

Marketing 52

Marketing Strategic Planning Travel and Tourism Communication 52

Les Roches

MARCH 6, 2024

This article looks into the intricacies of brand strategy in marketing, exploring its definition, key elements and development process. By understanding the fundamentals and the role of branding in driving business success, marketers can develop more impactful and cohesive strategies to elevate their brands in the eyes of consumers.

Marketing 52

Marketing Communication Brand Management Information 52

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Les Roches

DECEMBER 27, 2022

From James Bond’s favorite Bollinger Champagne to Nike’s famous “Just Do It” slogan, powerful brand marketing is all around us. Ideally, as a business, you want people to feel positive about you and the value of your products or services. One of the best ways to foster this connection is through strategic brand management.

Brand Management 52

Brand Management Marketing Pricing Customer Service 52

Les Roches

DECEMBER 21, 2022

Whatever it is, luxury brands can command a high sale price thanks to their advertising and the way they market themselves. This can also work just as well in hospitality, with luxury hotels and high-end spas commanding a higher price point. Looking to get into luxury marketing? What is luxury product marketing?

Marketing 52

Marketing Pricing Customer Service Communication 52

Modern Restaurant Management

DECEMBER 14, 2021

We were among the first to offer our crews the opportunity to be paid the day after the shift you worked through a program called Instant Pay and will continue to identify and implement initiatives that will help us provide our customers the best customer service while retaining employees and keeping them happy.

Pricing 189

Pricing Scheduling Training Marketing 189

Modern Restaurant Management

DECEMBER 21, 2020

We quickly pivoted to offer Family Meals To Go and have continued to expand our third-party delivery partnerships in key markets, which has contributed to our continued growth, even during one of the most difficult years on record for so many restaurants. Dennis Becker, CEO, Mobivity. Obviously, we've learned we need to be more flexible.

Communication 180

Communication Marketing Bookkeeping Budgeting 180

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. The global CXM market, valued at $14.0 from 2023 to 2030.

Training 69

Training Communication Hospitality Management Information 69

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. A CRM can help automatically deliver personalized marketing messages, such as newsletters, transactional emails, guest surveys, etc.,

Communication 219

Communication Reservations Book Information 219

7 Shifts

AUGUST 16, 2024

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

Server 78

Server Customer Service Training Communication 78

Revenue Hub

JANUARY 11, 2024

Perhaps that means returning to the basics of a marketing strategy that allows you to target your ideal customer. When traveler behavior changes, sales and marketing tactics need to change with it. Intelligent market segmentation is important to develop successful sales and marketing strategies that best serve those customers.

Book 109

Book Marketing Information Article 109

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

DECEMBER 7, 2022

Whether you’re looking to kick-start your future or considering making a career switch, hospitality is a vibrant and interesting industry that contributes $3.41 Today, hospitality is a global industry and one of the world’s largest employers. Hospitality, however, shouldn’t be confused with customer service.

Travel and Tourism 52

Travel and Tourism Customer Service Hospitality Management Book 52

Les Roches

JULY 4, 2024

Understanding hotel management Managing a hotel or other tourism venue covers a broad range of roles and responsibilities, all of which are vital to the success of the business. Online hotel management degrees are designed to equip students with the knowledge, skills and competencies required to excel in this competitive field.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. It can also encompass sightseeing, eco-tourism, cultural tourism, business travel and even adventure tours.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

MAY 9, 2023

Vendor and supplier coordination: From catering services to event entertainment providers, you’ll need to research potential suppliers and make sure that they can deliver what is promised. This can be an arduous task when it comes to large-scale event planning, but it can be made easier with event management software.

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

MARCH 22, 2023

Kick-start your career in event planning Learn everything you need to know about event management and gain real-world experience for a successful career in event planning. Bachelor’s in hospitality management What does an event planner do? This includes knowledge of social media, email marketing, and other promotional tactics.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JUNE 27, 2024

As one of the primary pillars of Dubai’s economy, tourism generates revenue in many ways, including hospitality, transportation, retail and leisure. From the busy world of hospitality, to event management, tour guiding, marketing and beyond, there are countless avenues to explore within the industry.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JUNE 5, 2023

Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

APRIL 13, 2023

In this blog post, we’ll explore the definition of customer loyalty, identify different types of customer loyalty marketing strategies, and give you actionable tips to ensure your customers remain devoted. What is customer loyalty and how does it work?

Customer Service 52

Customer Service Definition Hospitality Management Blog 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Owner

FEBRUARY 28, 2024

Switch Hospitality Management has appointed Kirstie Orton as the hotel manager of its flagship property, Park Regis Birmingham. Orton, with over 14 years of hospitality experience, previously served as head housekeeper at the hotel. Her promotion reflects her strong leadership and dedication to customer service.

Business Development 52

Business Development Housekeeping Customer Service Hospitality Management 52

Les Roches

DECEMBER 28, 2022

They work closely with senior management teams to craft a company’s image and determine the best methods and channels for communications. Here are just some of the different responsibilities a communications manager might take on. Digital marketing. Marketing launches. Customer service.

Communication 52

Communication Blog Customer Service Marketing 52

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a client?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 21, 2024

Food and beverage managers collaborate closely with chefs, sommeliers and service staff to create memorable dining experiences for guests. A food and beverage hotel manager’s salary is, on average, $83,257 per year. Finance managers have average salaries of $135,506 per year.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52