Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

Modern Restaurant Management

FEBRUARY 21, 2024

Why did you want to explore the “Customer is Always Right” saying? We are increasingly seeing that customers are uncivil across all types of service industries: hotels, restaurants, airlines, retail, and even in doctors offices.

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Revenue Hub

FEBRUARY 11, 2025

NB: This is an article from Catala Consulting Subscribe to our weekly newsletter and stay up to date Whether its a seamless check-in process, personalized dining recommendations, or proactive problem-solving, customer satisfaction is at the heart of every hotel, resort, and travel business.

Article 69

Article Pricing Customer Service Hospitality Management 69

Hotelogix

FEBRUARY 17, 2025

In 2021, the leisure and hospitality sector in the USA experienced a turnover rate of 84.9% , significantly higher than the national average of 47.2%. Hospitality Net ) This constant churn not only disrupts operations but also incurs substantial costs. Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets.

Scheduling 100

Scheduling Training Housekeeping Communication 100

InnQuest

JANUARY 26, 2023

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. Several day-to-day operational processes are now automated by hospitality professionals of all levels, including proprietors, operators, top executives, and sales coordinators.

Reservations 136

Reservations Housekeeping Property Management Book 136

Les Roches

MARCH 16, 2023

With a growing demand for food and beverage services, a career in this field offers many roles and the chance to work abroad. From hotel restaurants, cozy street corner cafes or Michelin-starred establishment owned by a famous chef, the F&B secor is a crucial part of the hospitality industry as a whole.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry. About GuestTouch.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

JULY 11, 2022

Recent times have seen modern, online marketing strategies revolutionize the landscape of the tourism and hospitality industry. While traditional marketing strategies still yield results, they have now become merely an auxiliary factor in the overall success of a robust hotel marketing plan. to engage the customers and boost sales.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Hotel Business

JULY 9, 2024

Germantown, TN- based McNeill Hotel Company has added Marci Jacobs as VP, sales & revenue generation. She has more than 25 years of hotel experience in direct selling, marketing and revenue management. Hammons Hotels. She is also involved in organization-wide training activities and career development.

Customer Service 105

Customer Service Business Development Training Property Management 105

Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. What is the best marketing strategy for hotels?

Marketing 98

Marketing Events Hospitality Management Information 98

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

Communication 219

Communication Reservations Book Information 219

Revenue Hub

JANUARY 11, 2024

The hospitality industry is ever-evolving, shaped by technological advancements, shifting consumer expectations, and the need for innovative strategies. NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations.

Guest Satisfaction 106

Guest Satisfaction Pricing Guest Retention Marketing 106

Hotel Owner

FEBRUARY 28, 2024

Switch Hospitality Management has announced the appointment of Kirstie Orton as the hotel manager of its flagship hotel, Park Regis Birmingham. Park Regis is renowned for its commitment to exceptional customer service, creating an elevated experience that guests will want to return to again and again.

Housekeeping 52

Housekeeping Customer Service Hospitality Management Training 52

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.

Communication 98

Communication Reservations Article Customer Service 98

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? 4th July, 2024 In this article The hospitality industry thrives on innovation and adaptability, so it’s no surprise that hospitality education also makes the most of technology. But what do you study in an online hotel management degree?

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 9, 2024

How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

SEPTEMBER 16, 2024

While hotels aim to surpass standards and build a loyal customer base, hotel inspectors work behind the scenes to support these efforts in all kinds of venues, from boutique hotels to major hotel chains. The hospitality industry is experiencing significant expansion, rising to $1.5 trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JUNE 5, 2023

The hospitality industry is a broad field that offers many different roles, including hotel management and restaurant management. If you’re looking at hospitality careers , you might have wondered if the hotel and restaurant sectors are right for you. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Les Roches

AUGUST 4, 2024

Aiming for the top: Hotel manager salary and benefits 4th August, 2024 In this article What does a hotel manager do? What does it take to become a hotel manager? What does a hotel manager do?

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

AUGUST 21, 2024

Insights into hotel management salary and requirements 21st August, 2024 In this article Different roles and their salaries What affects hotel management salaries Requirements to get hotel management roles Skills needed to succeed in hotel management With more than 1.3

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotel Business

JUNE 1, 2023

Crestline Hotels & Resorts LLC has appointed Samuel (Sam) M. We look forward to Sam’s contribution to our executive management team as Crestline continues to grow its position as a legacy hospitality management company throughout the U.S.,” Woodworth as VP, business development. “We said James Carroll, president/CEO.

Customer Service 52

Customer Service Business Development Hospitality Management 52

Les Roches

AUGUST 12, 2022

A career in hotel management can be one of the most diverse and rewarding hospitality careers. You could have a career as a revenue manager for a luxury global hotel brand, or a restaurant manager for an independent beach resort – with hotel management there are endless opportunities.

Communication 52

Communication Housekeeping Customer Service Training 52

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. There are several reasons why a good customer experience strategy is so significant in hospitality.

Training 69

Training Communication Hospitality Management Information 69

7 Shifts

AUGUST 16, 2024

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

Server 78

Server Customer Service Training Communication 78

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

AUGUST 2, 2024

The top hotels in Dubai to work in 2nd August, 2024 In this article What makes a hotel stand out? The popular tourism industry is supported by over 800 hotels , including some of the most prestigious venues on the planet, offering unparalleled opportunities for those looking to advance their careers in hospitality.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

JANUARY 8, 2024

What is hotel management? Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. Even if you don’t have the luxury of hiring a full team of staff, it’s not impossible to run a successful small hotel business.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

Les Roches

JUNE 26, 2024

What degree is best for hotel management? 26th June, 2024 In this article In the fast-paced world of hospitality, the role of a hotel manager is vital. A solid educational background is essential to excel in this field, but knowing what degree is best for hotel management can be hard.

Guest Satisfaction 40

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 40

Les Roches

SEPTEMBER 19, 2024

With more than 212 million people working in hospitality around the world, it’s a large and thriving sector with plenty of roles to look at. These range from working in food and beverage to hotel management or cruise-line jobs. This will help you remain competitive in the job market and able to adapt to new challenges.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

EHL Insights

MARCH 1, 2024

The hotel and hospitality industry evolves quickly to keep up with shifting consumer preferences and technological advances. In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand.

Customer Service 59

Customer Service Hospitality Management 59

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52