Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

FEBRUARY 21, 2024

Many of my studies on customer-employee interactions find that over 90 percent of employees deal with uncivil customers every day. What can restaurant operators do to better support their staff’s mental health, while balancing that with the need to provide good customer service?

Customer Service 203

Customer Service Presentation Information Hospitality Management 203

Revenue Hub

FEBRUARY 11, 2025

AI agents are reshaping the hospitality industry, automating repetitive tasks, optimizing revenue strategies, and enabling more meaningful guest interactions. From chatbots that handle customer inquiries in seconds to algorithms that predict travel demand, AI is unlocking new possibilities in hospitality management and customer service.

Article 71

Article Pricing Customer Service Hospitality Management 71

Hotelogix

FEBRUARY 17, 2025

👉 Read Also - 10 Tips to Improve Hotel Customer Service Lack of Career Advancement Many employees leave because they do not see a future in their jobs. Allow employees to meet health experts for stress and burnout management. This can disrupt lives in addition to physical and mental exhaustion.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Les Roches

MARCH 16, 2023

From hotel restaurants, cozy street corner cafes or Michelin-starred establishment owned by a famous chef, the F&B secor is a crucial part of the hospitality industry as a whole. In this article, we’ll explore what is hospitality management and is hospitality management a good career ?

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

InnQuest

AUGUST 25, 2022

A hospitality management company headquartered in Tampa, Florida, with nearly 100 years of hospitality management expertise and a team that is very well equipped to understand how complex a hotel business can be, InnQuest has created solutions to streamline the management of hospitality properties.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotel Business

JULY 9, 2024

She has more than 25 years of hotel experience in direct selling, marketing and revenue management. Prior to joining MHC, Jacobs was a regional director of sales with Peachtree Group Hospitality Management, and before that, she was regional revenue manager and regional director of sales and marketing with Aimbridge Hospitality.

Customer Service 105

Customer Service Business Development Training Property Management 105

InnQuest

JANUARY 26, 2023

Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone. Solutions like express and contactless check-ins allow your customer service staff to free up more time to provide additional services and elevate the customer experience.

Reservations 136

Reservations Housekeeping Property Management Book 136

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. As customers can physically inspect products prior to purchase, they can get an immediate sense of quality assurance.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

MARCH 2, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. For hospitality management, these various kinds of communication styles provide several difficulties: There is less direct interaction with visitors.

Communication 98

Communication Reservations Article Customer Service 98

Hotel Owner

FEBRUARY 28, 2024

Switch Hospitality Management has announced the appointment of Kirstie Orton as the hotel manager of its flagship hotel, Park Regis Birmingham. Park Regis is renowned for its commitment to exceptional customer service, creating an elevated experience that guests will want to return to again and again.

Housekeeping 52

Housekeeping Customer Service Hospitality Management Training 52

7 Shifts

AUGUST 16, 2024

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

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Server Customer Service Training Communication 78

Hotel Business

JUNE 1, 2023

“We look forward to Sam’s contribution to our executive management team as Crestline continues to grow its position as a legacy hospitality management company throughout the U.S.,” said James Carroll, president/CEO.

Customer Service 52

Customer Service Business Development Hospitality Management 52

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit.

Communication 219

Communication Reservations Book Information 219

InnQuest

JULY 11, 2022

Its highly interactive nature engenders customer engagement and yields extraordinary results for businesses in the hospitality industry. Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Explore Les Roches’ hospitality management courses.

Training 69

Training Communication Hospitality Management Information 69

Les Roches

APRIL 13, 2023

As businesses strive to become more customer-centric, they are investing in digital tools that allow them to provide better and faster service. This is resulting in changes in how customers interact with companies, from personalized campaigns tailored to their interests to automated customer service solutions.

Customer Service 52

Customer Service Training Hospitality Management Information 52

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

DECEMBER 7, 2022

Whether you’re looking to kick-start your future or considering making a career switch, hospitality is a vibrant and interesting industry that contributes $3.41 Today, hospitality is a global industry and one of the world’s largest employers. Hospitality, however, shouldn’t be confused with customer service.

Travel and Tourism 52

Travel and Tourism Customer Service Hospitality Management Book 52

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one.

Travel and Tourism 145

Travel and Tourism Marketing Customer Service Pricing 145

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

EHL Insights

MARCH 1, 2024

The hotel and hospitality industry evolves quickly to keep up with shifting consumer preferences and technological advances. In this constantly shifting landscape, social media can be a powerful tool that helps you showcase your offering, build a relationship with your customers, improve customer service, and enhance your brand.

Customer Service 59

Customer Service Hospitality Management 59

Hotel Owner

MARCH 20, 2024

The New Forest Collection has officially embarked on a new partnership with hospitality management company Rockingham Partners. With a commitment to continued investment, the group will be unveiling revitalised interiors across its properties, while reaffirming its dedication to customer service and eco-friendly practices.

Customer Service 52

Customer Service Hospitality Management 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

APRIL 13, 2023

This could include personalized services, to rewards program offerings, and discounts for returning customers. Are you excited to learn more about hospitality management? With our comprehensive bachelor’s degree, you’ll delve deep into customer loyalty, hospitality operations, and related business topics.

Customer Service 52

Customer Service Definition Hospitality Management Blog 52

Les Roches

MAY 9, 2023

Event execution This stage is all about making sure that everything runs smoothly on the day of the event, including these tasks: On-site management: One of the most important tasks during event execution is to manage everything that happens on-site. Do you want to break into the events management industry?

Events 52

Events Event Coordination Budgeting Customer Service 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

Front of House 52

Front of House Back of House Server Customer Service 52

SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Owner

FEBRUARY 28, 2024

Switch Hospitality Management has appointed Kirstie Orton as the hotel manager of its flagship property, Park Regis Birmingham. Orton, with over 14 years of hospitality experience, previously served as head housekeeper at the hotel. Her promotion reflects her strong leadership and dedication to customer service.

Housekeeping 52

Housekeeping Business Development Customer Service Hospitality Management 52

Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What education does a restaurant manager need?

Customer Service 52

Customer Service Budgeting Communication Training 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

MARCH 23, 2023

Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available.

Marketing 98

Marketing Events Hospitality Management Information 98

Les Roches

MARCH 22, 2023

Kick-start your career in event planning Learn everything you need to know about event management and gain real-world experience for a successful career in event planning. Bachelor’s in hospitality management What does an event planner do? An event planner runs every aspect of events from start to finish.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

JUNE 5, 2023

Of course, these two roles aren’t the only options in hospitality management , and there’s a wide range of careers in this exciting area. Hotel and Restaurant Management involves planning, organizing, and controlling operations in the tourism industry. What is hotel and restaurant management?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52