Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Happier, motivated staff results in reduced turnover and better customer service. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

Revenue Hub

APRIL 2, 2024

5 must-have features of the modern PMS Right now, many hotel operators are at a juncture in their digital transformation efforts: Build out your tech stack to make your existing PMS work or upgrade to a new, integrated PMS that can easily scale and optimize operations, guest service, and maximize profits. Enter: The modern PMS.

Property Management 109

Property Management Article Server Customer Service 109

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 5, 2024

They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations. Key skills for a successful hotel manager As well as learning hotel management through a formal course, there are plenty of key skills you can work on.

Event Coordination 52

Event Coordination Training Housekeeping Front Desk Operations 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52