Hotelogix

SEPTEMBER 13, 2024

Customer Service The level of customer service is perhaps one of the most directly experienced criteria by guests. From the front desk receptionists to the room service and maintenance teams, staff should be well-trained, courteous, and available to respond to guest requests promptly.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. A delightfully easy Book Now button.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

SEPTEMBER 12, 2024

Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. The chatbot automates the process, making it quick and easy for guests to secure their stay while providing a seamless and convenient booking experience. “We

Book 97

Book Communication Pricing Property Management 97

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. If managers only talk, employees might become disengaged. It's essential to listen to staff who interact with guests daily.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Hotelogix

JANUARY 2, 2025

Artificial Intelligence (AI) and Machine Learning AI has an impact on many parts of hotel operations: Chatbots to Provide 24/7 Customer Service: AI-powered chatbots can handle guest questions and needs all day and night. This ensures that hotels maximize revenue while keeping prices competitive.

Training 100

Training Pricing Concierge Book 100

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

SiteMinder

AUGUST 1, 2024

based on your projected occupancy and service levels. Staff training: Outline your training plans for new staff members and existing employees, ensuring they are equipped with the skills and knowledge to provide excellent guest service. This might include unique amenities, services, or a distinctive atmosphere.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Property management A.I

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

SEPTEMBER 23, 2024

These programs are designed to improve service quality and operational efficiency, ensuring staff are well-equipped to deliver exceptional guest experiences. By using these different revenue models, hotel management companies align their financial goals with those of hotel owners, ensuring mutual success and steady profits.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Horizon Hospitality

MARCH 19, 2025

Hotel and Resort Management Hotels and resorts require a strong leadership team to ensure smooth operations and exceptional guest service. Common roles include: General Manager Oversees all aspects of the hotel, from financial performance to guest satisfaction.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130