Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. Personalized Services: With the data collected through RTLS, hotels can customize services based on guest preferences and behaviors.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

AUGUST 26, 2024

  Effective communication in the hotel industry is crucial because it allows: Efficient Guest Service: Staff can quickly receive and respond to guest requests or queries. Coordination Among Teams: Departments like housekeeping, front desk, and maintenance can coordinate easily. 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management. This means that there are loads of roles that are ideal for those starting their hospitality careers.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To enhance cross-departmental communication, ensuring a seamless guest experience. The program should address the latest trends in guest service, technology, sustainability, and more.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Owner

AUGUST 7, 2023

Clearly, this does not hold true for certain specialist functions, such as chefs, financial accounting or technology, but does for more generic sets of professional skills largely deployed in guest-facing service roles, front office, food and beverage, and housekeeping.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JULY 4, 2024

From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JULY 5, 2024

From boutique hotels to luxury resorts, hotel managers play a pivotal role in maintaining high standards of service, maximizing revenue and making a welcoming and hospitable environment for guests and staff alike. Crucially, internships often give you experience in managerial roles rather than entry-level positions.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 4, 2024

These courses provide targeted education on subjects such as front office operations, revenue management, customer service or food and beverage management. They cover a broad range of topics, including hotel administration, guest services, marketing and financial management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Hotelogix

JANUARY 2, 2025

This kind of customization makes guests happier and more likely to come back. Technologies like self-check-in/check-out in hotels , systems to manage housekeeping, and ways to control inventory make operations smoother letting staff focus on giving great service instead of getting stuck with paperwork.

Training 100

Training Pricing Concierge Book 100

Les Roches

JULY 1, 2024

Their responsibilities encompass a range of tasks, including welcoming guests upon arrival, facilitating the check-in and check-out process, managing reservations and addressing guest requests. Housekeeping staff This role is all about maintaining the cleanliness and hygiene standards of hotel rooms and common areas.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

SiteMinder

AUGUST 1, 2024

Key personnel: List any other essential personnel, such as the general manager, head chef, head of housekeeping, and sales manager. Staffing requirements: Determine the number of staff needed for each department (front desk, housekeeping, maintenance, food and beverage, etc.), based on your projected occupancy and service levels.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? Happy staff means lower turnover.

Training 59

Training Customer Service Communication Housekeeping 59

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JUNE 25, 2024

They may even engage with guests directly to respond to reviews, address concerns and resolve any issues promptly and professionally. Excellent customer service skills: Providing exceptional customer service is fundamental to maintaining a positive reputation.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

SEPTEMBER 10, 2023

Food and beverage revenue : Calculate expected earnings based on average spend per guest, expected footfall, and any seasonal promotions or events. Operational expenses: Break down operational costs into granular categories like utilities, maintenance, housekeeping, front desk operations, and security.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 16, 2024

Evaluating service quality Inspectors assess the effectiveness of and support provided by hotel staff. This includes evaluating the efficiency and friendliness of front desk operations, housekeeping, room service and other guest-facing departments.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

SEPTEMBER 23, 2024

They use their purchasing power to buy goods and services in bulk at lower costs, then charge the hotel a marked-up price for smaller quantities. This can include everything from housekeeping supplies to food and beverage inventory.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

JUNE 24, 2024

Interesting roles in hospitality management While hotel management typically conjures up images of front desk managers overseeing housekeeping staff, there are also some special management positions that offer a more interesting day-to-day life. These roles contribute to the seamless operation and exceptional guest experiences in hotels.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

SEPTEMBER 20, 2024

Traditionally, a hotel general manager focuses on day-to-day operations, such as guest services, housekeeping and food and beverage management. These programs provide a strong foundation in hotel operations, financial management and customer service.

Strategic Planning 52

Strategic Planning Guest Satisfaction Training Regulatory Compliance 52

Horizon Hospitality

MARCH 19, 2025

Hotel and Resort Management Hotels and resorts require a strong leadership team to ensure smooth operations and exceptional guest service. Common roles include: General Manager Oversees all aspects of the hotel, from financial performance to guest satisfaction. Here are some of the most rewarding opportunities in hospitality.

Housekeeping 130

Housekeeping Front of House Special Events Club Management 130