Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotelogix

NOVEMBER 19, 2023

This article will explore various ways to improve hotel occupancy rates and the role of technology in it.    What is hotel occupancy? For example, if you run a ski resort, you don't have to worry about occupancy during the winter.   Local area events: Local area events can significantly impact your hotel occupancy.

Book 147

Book Pricing Events Guest Services 147

Hotel Owner

FEBRUARY 13, 2023

Warner Leisure Hotels has announced the appointment of Tony Roberts to the newly-created role of chief commercial officer to ensure the group’s future growth. Roberts will join the adults-only hotel group this April, having spent the last 23 years in the cruise industry.

Accounting 104

Accounting Customer Service Business Development Guest Services 104

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

Communication 109

Communication Customer Service Housekeeping Article 109

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Owner

JULY 17, 2023

Equipped with over 30 years of experience, MacLennan will become the strategic lead of hotel operations across the University’s four hotels and serviced apartments: The Scott, The Scholar, KM Hotel, and KM Apartments. MacLennan’s most recent position was as the Cheval Collection’s Complex general manager in Edinburgh.

Events 92

Events Customer Service Business Development Guest Services 92

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

STAAH

MARCH 3, 2024

The vibrant city hotel’s revenue strategy, driven by STAAH’s OTA connections, resulted in a remarkable 300% year-on-year increase in direct bookings since the transition. Its unique blend of comfort accommodation and a stimulating atmosphere makes it a preferred choice for both business and leisure guests.

Book 109

Book Customer Service Pricing Accounting 109

Hotel Owner

MARCH 20, 2024

Hospitality is quickly adapting to incorporate practices that have a reduced environmental impact and to support socially responsible initiatives – so expertise in sustainable practices in hotels, where exceptional customer service is balanced with a low carbon footprint, is widely sought. Here are 10 ways to do it: 1.

Housekeeping 93

Housekeeping Maintenance Training Customer Service 93

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Why Prioritise Guest Experience? How to Exceed Guest Expectations. Cleanliness. Atmospheric Lighting.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

STAAH

DECEMBER 10, 2023

Located just minutes away from Langkawi International Airport, you couldn’t ask for a more conveniently located hotel. The boutique hotel’s 75 guest rooms and suites are equipped with elegant furniture, the ‘Sassy Bed’, smart connectivity, IPTV and wireless high-speed Internet access.

Book 104

Book Demo Pricing Guest Services 104

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time.

Book 97

Book Communication Pricing Property Management 97

Revenue Hub

FEBRUARY 6, 2024

The prevalence of silos in hotels is not uncommon. While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. A guest’s stay is a sum of multiple interactions with various hotel departments.

Housekeeping 106

Housekeeping Communication Article Customer Service 106

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there.

Communication 98

Communication Reservations Article Customer Service 98

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Front of house positions in a hotel. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 2, 2025

In today's world digital breakthroughs are changing industries faster than ever before, and hotels are at the center of this tech shake-up. As we look to 2025 and beyond, hotels are using cutting-edge tech to make guests happier, work smarter, and stay ahead in a market that keeps changing. What is Hotel Technology?

Training 100

Training Pricing Concierge Book 100

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Table of contents Why hospitality training is important Hospitality training is important to any kind of hotel, large or small. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

NV Hotels

NOVEMBER 7, 2023

In the ever-evolving landscape of the hospitality industry, the adoption of Real-Time Location Systems (RTLS) is paving the way for a revolution in guest services and hotel operations. RTLS utilizes a network of sensors and tags to track the precise location of assets, staff, and guests within a hotel’s premises.

Housekeeping 52

Housekeeping Guest Satisfaction Customer Service Information 52

SiteMinder

AUGUST 1, 2024

What is a hotel business plan? A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. It serves as a roadmap for your hotel’s success, helping you attract investors, secure funding, and make informed decisions about your operations.

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

APRIL 2, 2024

In fact, the hotel PMS market size was estimated at USD 7.15 On the other hand, hotels investing in digital transformation may be held back by fragmented tech stacks that disrupt organizational cohesion and efficiency. AI-powered features Hotels can take an integrated PMS a step further with artificial intelligence (AI).

Property Management 109

Property Management Article Server Customer Service 109

Les Roches

JULY 4, 2024

What do you study in an online hotel management degree? But what do you study in an online hotel management degree? From the fundamentals of hospitality operations to the latest trends in revenue management and guest experience, we’ll discuss the comprehensive learning experiences offered by these programs.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 5, 2024

How can I learn hotel management? 5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. What is hotel management?

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 9, 2024

How do I start a career in hotels? That means a career in hotel management can open doors to a host of exciting opportunities and experiences. That means a career in hotel management can open doors to a host of exciting opportunities and experiences.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

JUNE 25, 2024

How to start a career in hotel reputation management 25th June, 2024 In this article In the digital age, a hotel’s reputation can make or break its success. With the rise of online review platforms and social media, guests have unprecedented power to shape perceptions of hotels through their feedback and reviews.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

OCTOBER 11, 2022

A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotel Business

MAY 16, 2024

Beverly Wilshire, A Four Seasons Hotel is elevating the next generation of travel by incorporating hologram technology into the hotel’s penthouse and presidential suites. The property is the first in the industry to incorporate such technology into the guestroom to provide anticipatory customer service.

Communication 69

Communication Customer Service Guest Services 69

SiteMinder

SEPTEMBER 10, 2023

What is a hotel budget? A hotel budget is a financial plan that outlines the projected income and expenditures for a specific period, usually one fiscal year. It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services.

Budgeting 59

Budgeting Maintenance Front Desk Operations Document 59

Les Roches

JULY 3, 2024

From reception to management: Hotel careers in Dubai 3rd July, 2024 In this article Dubai, with its glittering skyline, opulent resorts and rich culture, is a destination of hospitality excellence on the global stage. In this article, we will explore the range of hotel company careers in Dubai, from reception to management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 4, 2024

How long is an online hotel management course 4th July, 2024 In this article In recent years, online education has emerged as a flexible and convenient option for people looking to pursue their passion for hotel management while balancing other commitments. With the hotel industry growing by 3.7%

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52